1. Renard Shelvin
9002 Bold Forest Drive • Houston, TX 77088• Mobile: 281-704-9132 renard.shelvin@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
 IT Support professional with over 7 years of professional technical desktop support experience
 Remote and desk side support in monitoring, diagnosing, repairing, maintaining and upgrading PC’s with
Window operating systems
 Demonstrated leadership skills with the ability to adjust to change and encourage creativity of team members
PROFESSIONAL EXPERIENCE
Tax Express (Seasonal) Houston, TX 12/2013 – 4/2015
IT Support Manager / Tax Prepare
•Prepare individual and commercial income taxes, reconciliation of income tax related balance sheet accounts
Modify income tax provision calculations and provide data analysis to support tax compliance
•Installed new systems, maintained all PC and laptops
•Handled issues with emails, VoIP phone, system failures and printers
•Installed and removed hardware and software for Dell and HP hardware environments
TEK systems ( Safeway) Houston, TX 6/2014 - 12/2014
Desktop Support Analyst
•Configured Cisco Aironet 2600 Series Access Point
•Installed all software for Cisco Access Point
•Assistant with the installation Cisco Access Point
•Assistant with the installation Cisco Servers, Switches
Baker Hughes ( Oil and Gas) Houston, TX 8/2013 – 12/2013
Desktop Support Analyst
Configured computers, reimaged the network, updated software and migrated laptop and desktop from
Windows 7 to XP
Tax and More (Seasonal) Houston, TX 12/2004 – 8/2013
IT Support Manager
Installed new systems, maintained all PC and laptops, Supported 35+ users 20% phone and 80% desk side support
LAN support (activate/deactivate data and voice ports, troubleshoot all connectivity
Handled issues with emails, VoIP phone, system failures and printers
Installed and removed hardware and software for Dell and HP hardware environments
Robert Half International (Houston Food Bank) Houston, TX 8/2012 – 12/2012
Desk Support Analyst
Image PC/Laptop, reinstalled data after cleaning image, installed virus software/Malware issues
Supported users remotely
Robert Half International (Limerock Resources Oil and Gas) Houston, TX 8/2011–7/2012
Desktop Support Analyst
Installed, configuration and deployment of Windows 7, installed virus software/Malware issues
Troubleshoot and installed basic desktop/laptop hardware and software
Supported users via phone, email and IM; Managed Windows Server Update Services (WSUS) and PC Security

2. Hewlett Packard Houston, TX 5/2010 – 8/2011
Server Technician IV
Responsible for asset management including hardware/software inventory, documentation, PC replacement programs
Installed and configured new workstations, hardware, software, Windows XP and Windows 7
Windows Server 2000, 2003, Microsoft Exchange, Linux Program, external Bing, Facebook and Microsoft clients
Houston Independent School District Houston, TX 9/2007 – 11/2009
Computer Technician
Installed new Premier software in over 332 HISD school cafeterias, trained employees on new system
Converted systems, configuration, maintained new systems to ensure operations after installation, POS UNIT
experience
EDUCATION
MB Smiley High School (Houston, TX) - High School Diploma
San Jacinto College North (Houston, TX) – Major: Information Technology Systems
CERTIFICATIONS
Cyfair College (Houston, TX) A+ Certification
EPA Certified Type: I, II, III Universal
Certified Fire Sprinkler Installer- Local Union 669
Certified Tax Preparer-Jackson Hewitt Tax Services
License: Life Agent, Life Insurance