1. 216 High Street  Sharon Hill, PA 19138  (610) 534.1061  t.hill0179@gmail.com
YRONE E. HILL DESKTOPSUPPORTTECHNICIAN
Highly motivated, technically savvy and versatile professional, equipped with solid academic foundation and extensive
experience supporting a wide variety of end-users through hardware, software, peripheral, and network troubleshooting.
Track record of performance debugging network problems and supporting 6 UPHS facilities with over 1,000 users and
equipment that increases efficiency, and optimize the access and utilization of shared information. Demonstrated ability to
integrate computer skills, customer support experience, and related education to exceed technical, business and customer
requirements.
KEY STRENGTHS & EXPERTISE:
 System Maintenance  Help Desk Operations  Support Techniques
 Repair & Troubleshooting  Configuration Management  Customer Service
 System Disaster Recovery  Staff Training & Leadership  Conflict Resolution
TECHNOLOGY PROFICIENCIES
OPERATING SYSTEMS: Windows 2000/ME/XP/VISTA/7 Linux: Fedora 13/17 Windows Server 2003/2008
SOFTWARE APPLICATIONS: MS Office 2000/2007/2010 (Word, Excel, Power Point, Access), VMware, VirtualPC,
Virtual Box, PennChart(Epic), Sunrise Clinical Manager, PowerScribe 360, Centricity
(RA1000), Navicare, Sophos
HARDWAREAND CONFIGURATION: Kronos Clocks
NETWORKING: LAN/WAN, TCP/IP, VPN, CISCO
RELATED EXPERIENCE
INSIGHT GLOBAL STAFFING AGENCY - University of Pennsylvania  Philadelphia, PA 2014-Present
END USER SUPPORT TECHNICIAN
 Provide expert end-to-end support on IS issues through Anthena Ticketing system as well as technical support via
RDP/SCCM Remote to help resolve issues.
 Configure and image over 3,000 specified PC and Laptop devices approved by the University of Pennsylvania Health
System.
 Provide mobile device support for Maas360 or Touchdown for Apple and Android devices, while ensuring the technology
offerings are kept up to date.
 Perform general maintenance, troubleshooting and repair to include installing, diagnosing, repairing, maintaining, and
upgrading all PC hardware and equipment while ensuring optimal workstation performance.
BROOKSOURCE STAFFING AGENCY - University of Pennsylvania  Philadelphia, PA 2013-2014
END USER DEVICE TECHNICIAN
 Imaged and deployed over 2000 PCs to newly developed locations and Re-Deployed workstations to new locations.
 Performed Windows 7 Migration with configuring MS Outlook and set up various devices for use by the Health System,
including Signature Pad, Ipayment, Epson receipt printers, etc.
 Installed and configured over 4000 printers via local or network printing.
 Provided assistance technical support to other EUD technicians.
OTHER EXPERIENCE
HEAVY EQUIPMENT MOBILE MECHANIC: DEPARTMENT OF LOGISTICS  Fort Dix, NJ 2010-2012
ADMIN ASSISTANCE/PRODUCTION CONTROL CLERK: OSHKOSH TRUCKING CORPORATION  City, State 2009-2010
MECHANIC: J.P. MASCARO & SONS  Bridgeport, PA Jun-Oct 2009
MECHANIC/MASTER MECHANIC: LEAR SIEGLER SERVICES INC.  Fullujah, Iraq 2007-2008
WHEELED VEHICLE MECHANIC/SQUAD LEADER: U.S. ARMY  various locations 1997-2006
EDUCATION
COMPUTER NETWORKING & SECURITY-DIPLOMA, GPA: 3.64
ANTHEM INSTITUTE, Springfield, PA  2012-2013
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