1. VAIBHAV RANAVAIBHAV RANA
E-E-MAILMAIL:: VAIBHAVVAIBHAV__RANASRANAS@@YAHOOYAHOO..COMCOM
CCONTACTONTACT: 9: 9958033437958033437 /9/9958099437958099437
SUMMARY
Highly motivated and ambitious individual aims to give timely and accurate advice, guidance,
support and training to team members and individuals. Possess excellent management skills
with ability to work with the minimum supervision. Having a proven ability to lead by example,
consistently hit targets, improvising best practices and organize time efficiently.
EDUCATIONAL QUALIFICATION
Year University/Institute Course
2015(Pursuing) Symbiosis International University Pune Post-Graduation Diploma in Business and
Corporate Law
2006-2010 Ram Institute of Hotel Management and
Catering Technology Dehradun(UK)
Bachelor Degree in Hotel Management and
Catering Technology(BHMCT)
WORK EXPERIENCE
PRESENT EMPLOYER
Provana India Private Limited: Since July 22, 2014 till present, working as Team Leader
(Compliance & Administration)
ROLES & RESPONSIBILITY-
Compliance Functions
Compliance Audits/Reviews, Compliance Landscaping, automation for tracking compliances under
all applicable laws.
To ensure all the necessary legal compliance and liaison with govt. agencies.
Handling all contract & non-contract vendors.
Handling all assets records & insurance of the company.
Managing all rates contract & AMC Contract for service & supply.
2. Administration Functions
Handling day-to-day administrative functions of the organization.
Cost control across all the operations and ensuring smooth flow of operations under any
circumstances.
Ensured maintenance business relations with vendors for the procurement of necessary items for the
office.
Providing infrastructure facilities to newly joined professional.
Ensure smooth operation of office equipment.
Handling petty cash to manage the day to day expenditure.
Managing the transportation & Housekeeping activities.
Procurement & Vendor Development
Developing long-term partnerships with suppliers; managing day-to-day supplier performance of
vendors to ensure meeting of service, cost, delivery and quality norms.
Monitoring availability of stock, making appropriate arrangements to ensure deadlines for deliveries
are met.
Inviting quotations & negotiations from various vendors for procurement of material.
Making PO in SAP and after receipt of material/goods process the billing through SAP.
Generating Invoices in co-ordination with the Finance Department. Coordination with finance for
payments and miscellaneous bills.
Metropolitan Hotel & Spa New Delhi (Sep 2013 - Jul 2014)
One-point contact (operations) for large groups / conferences.
Conducting training for the Front office staff.
Making sure that the Guest Satisfaction Scores meets the monthly target.
Attending Revenue meetings in the absence of FOM.
Coordination of staff behaviour and quality to deliver luxury experience and service to customers.
Handling Trip Advisor and Customer Service Application
Leading Performance Improvement Team with the coordination of Associate Training Director to
achieve the Highest Guest Satisfaction Scores.
Radisson Blu Connaught Place (May 2011 - Sep 2013)
Knowledge of Opera – cashiering/ reception/ billing/ reservation/ posting.
Night audit and rate posting/ rate check.
Screening arrival, a day prior and planning/ forecasting busy hours and planning accordingly.
Checking traces and action/ checking important arrivals and alerting various departments.
Visitor policy and other security measures for guests, FRRO requirements / C Form mandates.
Various audits carried out for the hotel and the requirements.
Emergency drills for death cases/ staff injury/ fire/ bomb and other crisis.
Rate codes and rate inclusions/ tax structure for various heads of expenses.
Cost control measures in the hotel and department.
Membership details - Enrolment of maximum guests to the programmes.
Guest history management and VIP room snagging.
Frequent flyer programmes and entitlements of guests.
Complaint handling and resolution / writing an incident log and ensuring proper recovery.
3. How to action Incident logs and closing the loop prior to departure / Apology or courtesy mails
/timely escalation to AFOM/FOM for necessary intervention
Outstanding payments- PXs and PMs
Cancellation of a booking/ how to send cancellation mail / cancellation policy.
Hotel credit limit and keeping track of high balance/ follow up on interim payment.
Process of no show and retention.
Golden Tulip Ghaziabad (Nov, 2010 - May 2011)
Gives personal attention, takes personal responsibility and uses teamwork when providing guest
service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest
problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as
to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide fast and friendly genuine hospitality
Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services
Makes reservations in accordance with hotel’s yield management practices
Processes customer credit at check-in in accordance with hotel policy
Identifies and records special billing instructions and notifies accounting
Obtains appropriate approvals and signatures.
ACHIEVEMENTS:
Participation in the Mascot cricket tournament at Delhi public school, Ghaziabad.
Participation in Kho Kho tournament at Nehru public school, Ghaziabad.
Represented school twice as a part of the basketball team in the CBSE basketball cluster.
SOFTWARE EXPERTISE: -
Expertise in IDS, Opera, VIN HMS, MS Office and Excel, Power Point Presentation.
PERSONAL DETAILS: -
Father name: Mr. Ajay Kr. Rana
Date of Birth: 11th
Dec.1988
Hobbies: Cricket, Basketball
Languages: Basic French, English and Hindi
Strengths: Quick Learner & Positive attitude.
I am promising, self-motivating and a professional person and believe that honesty and hard work
always succeeds and if given an opportunity will prove my work.
