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Bassem Abdel Moneim AbdelAtty Ali
KSA Mobile No: 00966567877035, UAE Mobile No: 00971509814454
Email: basemguide@hotmail.com
Excel in highly conductive and motivated work environment to seek a suitable position in an organization that has the
vision and potential for development, growth and expansion at the same time maintain a high standard of performance
and business ethics.
To become a professional to achieve organizational as well as personal goals, believe in team work and always like to
play a key role in team achievement.
 Pay and conditions
 Organizational skills
 Grievance procedures
 Staff training/development
 Training needs analysis
 Absence management
 Meeting strict deadlines
 Performance reviews
 Communication
 Sales
 Professional liaison
 Team-working skills
Cairo University – Egypt 1998 – 2002
B.S.C of Tourism and Hotels - Department of Tourism Guidance
 Proven ability to gather, exact & use data effectively, Creative, providing new ideas & discreet
 Ability to work under pressure in fast paced environment.
 Flexible, highly motivated .dynamic .ambitious, self-convinced, well organized & team leader.
 Demonstrate initiative in solving problems with professional attitude.
 Excellent interpersonal skills & poised in interaction at all levels.
 Excellent background of the state of art technologies available in the markets.
OBJECTIVE
AREAS OF EXPERTISE
EDUCATION
PERSONAL SKILLS

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 Front Office Operation Course from Egyptian Tourism Federation and Egyptian European Association.
 Confirmation letter from Emirates ENBD Call Centre.
 Complete travel port’s Management program Training
 Anti-bribery Training Course and code of business conduct And Ethics Training with Gullivers Travel
Associates.
 Dubai Tour Guide Award Course and having Tour Guide license from Department of Tourism and
Commerce Marketing
 First Aid Course and ID
 Employee of the month (November 2013) at GTA Company.
 Amadeus Reservation and Ticketing Course with certificate.
 Coaching and helping staff to do their jobs and Training new staff and Maintain a good and healthy
Environment of work
 Negotiating better deals with suppliers and hotels and Maintain a high customer service level for all clients
 Visit the important hotels in a specific area and liase on allotment, availability and supply.
 Rate checks and competitor checks and follow up on cancellations and evaluations.
 Organize and coordinate Tourist Trade Fairs.
 Selling accommodations, tours and sightseeing and solving problems and handling angry customers with
professional way.
 Work with Business development mangers on Sales Blitz-visiting agents and assist the travel agents with all
their inquiries regarding the system, payment and special request.
 Follow up with the travel agency and increase the volume of business.
 Co-ordinate with other departments to solve customers’ complains and ensure that booking and services going
smoothly
 Deal directly with passenger’s issues and a concern, ensuring that passenger satisfaction is effectively achieved
and provides leadership for travelers and be responsible for their comfort.
 Organizing and attending tourism events, conferences, workshops, and exhibitions
PROFESSIONAL EXPERIENCE
PROFESSINAL SKILLS
Gullivers Travel Associates ( GTA ) Jan 2010 - Feb 2015
United Arab Emirates – Dubai
Sales Operations Specialist and Tours Executive
Sadeem Travel & Tours March 2015 until now
Kingdom of Saudi Arabia – Riyadh
Tourism Manager

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 Handles all requests for hotel-service reservation-enquiries from agents
 Handles book outs and ensure clients are well compensated-satisfied without-minimizing loss for GTA.
 Handles in-house complaints and make sure the clients are satisfied and well compensated before client checks
out.
 Ability to priorities workload and keep to deadlines, as Account Handler staff is responsible to check 05
systems (London, London02, GTA02, WBS and RBS call center in addition to their personal emails and the
central email for both WBS and RBS).
 Check all the DRQ’s opened on daily basis and chasing for a reply if needed in order to revert back to agents
on time.
 Joins BDMs on Sales Blitz-visiting agents.
 Continuous assistance on telephone calls from agents-clients.
 Chasing reservation offices worldwide for all pending bookings to avoid any delays.
 Contact hotels (either via Worldwide Sales Office, Toll Free or direct) to secure space and negotiate better
rates.
 Chase RBS agents for pending payments, if they are not received when expected or if credit cards get declined.
 Handle queries concerning payments received, commission and refund issues.
 Achieve the target of my sales.
 Ensure total customer satisfaction at the point of sales & providing after sales service.
 Provide the entire customers all details about the account or credit card.
 Service to sale (every call is a sales call).
 Solve the customer complains & satisfy the customers with all what they need.
 Co-ordinate with other departments to solve customers’ complains
 Handling the calls for Emirates bank, NBD, MNRI, MNRL, and ICICI bank.
 Achieve the AVERAGE HANDLING TIME (AHT).
 Assist tour members with travel advice and information as necessary
 Provide information on local restaurants, shopping and activities in each location
 Promote and sell day tours to tour members, which will earn additional commissions
 Consistently deliver a high level of customer service and passenger satisfaction.
Emirates NBD Bank Nov 2007 - Dec 2009
United Arab Emirates – Dubai
Call Centre Operation and Team Coordinator
Residence Hotel Apr 2003 - Nov 2007
Egypt - Cairo
Receptionist and Front office desk

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 Recipe Guest and issue bills
 Develop and maintain the Hotel data base
 Generate monthlyreports
 Designing Marketing Documentation
 Active member of the human Resources team.
 Ensuring that tour members booked to travel are in attendance
 Organize social activities to allow people on the tours to get to know each other
 Confirm accommodation numbers with hostels in each location
 Provide detailed information on local sites to tour members
 Promote and sell tour Bus passes to other tourists in stopover cities
 Provide support for tour members as necessary
 Provide leadership for travelers and be responsible for their comfort.
 Maintain the established travel itinerary as closely as possible, making changes only when necessary.
Date of Birth : Aug1981
Nationality : Egyptian
Languages : Fluent in English, Arabic
Gender : Male
Driving License : Valid DL (Egyptian, UAE and KSA license)
Marital Status : Married
Available upon request
PERSONAL
REFERENCES
New East Jet Company Mar 2002 - Apr 2003
Egypt - Cairo
Customer Service