Oral vs. Written

1. ORAL
COMMUNICAT
ION
WRITTEN
COMMUNICAT
ION

2. WHAT IS COMMUNICATION?
It is simply an act
of exchanging ideas,
thoughts, or
information between
individuals.
The communication
process is composed
of a sender, a
receiver, message,
and the feedback.
ORAL COMMUNICATION
It is also known as “verbal”
communication, wherein an
interchange of verbal messages
between the sender and the
receiver takes place.
This is the type of
communication which is
immediate, more personal and
informal.
What are the
advantages of
oral
communication?
Oral
communication has
an immediate
impact,
Provides
opportunity for
interaction and
feedback,
It is better for
conveying feelings
and emotions
Does not take up
too much time for
response
as well as sending
the message is
direct to the
receiver
What then are the
disadvantages of
oral
communication?
It demands ability to think
coherently as one speaks
Diction, voice pitch and tone,
is affected by external
factors such as stress and
anger which might cause
miscommunications or
misunderstandings
Messages cannot be easily
documented or recorded,
which may be forgotten
through time, and it cannot
be reviewed or corrected
WRITTEN COMMUNICATION
 Is the exchange of information using written
symbols, via words, or sentences.
 It is the presentation of ideas in a coherent
manner through business letters, documents,
files, and etc.
ADVANTAGES OF
WRITTEN COMMUNICATION
Useful for research purposes;
Helps in keeping abreast of development in whatever project
you are involved in as it provides an avenue not only for
sharing of ideas or opinions, but also for the presenting and
defending of viewpoints.
Can also serve as acknowledgment – proof that something
has been done in case verification is needed later.
Documenting work helps to clarify thoughts and
thinking processes as it allows you to mull over things
slowly, at your own pace. It is “thinking made public.”
 Does not rely on memory and records exist
independently of the writer.
DISADVANTAGES OF WRITTEN
COMMUNICATION
One will never know if the message has been
received or not
One will never know if the message has been
received or not
Time consuming
Immediate feedback is not available
 Response from the receiver may take up too
much time
TIPS ON WRITTEN
COMMUNICATION:
THE PROCESS
 PLANNING
Plan what you say. List down all the points and arrange
them in a logical and suitable sequence.
WRITING
Avoid “flowery” and/or ambiguous words. Be direct and
precise for you to convey your points well.
 EDITING
It is crucial to check your reports, business letters for
grammatical errors as well as logical errors to ensure a
smooth message and language flow.
TIPS ON WRITTEN COMMUNICATION:
PITFALLS TO AVOID
 CONFUSING LANGUAGE
 This refers to words that mislead the reader and cause
communication breakdown. It may result to barriers being erected
between the writer and the reader.
 VERBOSITY
 This refers to the use of too many words, so much that they
interfere with understanding. This may antagonize, bore, or even
confuse the reader.
 POOR SENTENCE STRUCTURE
 Refers to fragmented sentences, misuse of punctuations, illogical
structure of ideas, etc.
 INFORMATION OVERLOAD
 This refers to giving too much information and information that are
not important or related to what is being conveyed.