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How to Run All Hands Meetings the Right Way
• AI search and answer gen for companies
• Founded in 2013 after Boomi acquired by Dell
• Recently had our 100th All Hands (Town Hall)
Rick Nucci
CEO
Mitch Stewart
CTO
Guru at a glance
Investors
Raised $70M, incl. $30M Series C round led by Accel in March 2020
Customers
3000+ organizations leveraging Guru
Why do Town Halls at all?
Alignment: Effective way to align everyone around company strategy, goals, challenges,
and vision
Culture: Chance to reinforce company culture by highlighting values and rituals, and
recognizing achievements
Transparency: Opportunity to directly communicate important information and highlight
feedback from the team in a public setting
What’s Guru’s Town Hall format?
Frequency: Monthly
Length: 90 minutes, recorded
Organization:
● Planning starts one/two weeks in advance
● VP of People Ops organizes in a private Slack channel (#team-townhall)
● The agenda is a mix of recurring and one-time segments
Speakers:
● CEO hosts
● Anyone can be a speaker (if the topic is right)
● Employees post live questions and comments in an open Slack channel (#townhall)
What does a typical agenda look like?
Recurring segments:
● Announcements: Share key dates for things like offsites, eNPS surveys, open enrollment
● New Hires & Promotions: Welcome new team members and celebrate those changing roles
● Values in Action: Highlight core values
● Voice of the Customer: Hear directly from customers
● Anonymous Questions: Answer questions submitted by employees
Sample one-time segments:
● Product roadmap: Take a close look at the new capabilities coming to Guru
● Launch lookback: Review results of a recent launch or announcement and share learnings
● New feature deep dive: Explain a major product update and what it means for customers
General approach: 40% remind/reinforce, 60% new content
100 Town Halls.
7 Lessons.
1. Set the mood
2. Set the context
3. Values in action
4. Voice of the customer
5. Avoid heavy financials
6. Anonymous questions
7. Don’t sugar coat it
Credit: Kim Scott
Q&A
2.Create a level playing field
SaaStr Workshop Wednesday with CEO of Guru

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SaaStr Workshop Wednesday with CEO of Guru

  • 1. How to Run All Hands Meetings the Right Way
  • 2. • AI search and answer gen for companies • Founded in 2013 after Boomi acquired by Dell • Recently had our 100th All Hands (Town Hall) Rick Nucci CEO Mitch Stewart CTO Guru at a glance Investors Raised $70M, incl. $30M Series C round led by Accel in March 2020 Customers 3000+ organizations leveraging Guru
  • 3. Why do Town Halls at all? Alignment: Effective way to align everyone around company strategy, goals, challenges, and vision Culture: Chance to reinforce company culture by highlighting values and rituals, and recognizing achievements Transparency: Opportunity to directly communicate important information and highlight feedback from the team in a public setting
  • 4. What’s Guru’s Town Hall format? Frequency: Monthly Length: 90 minutes, recorded Organization: ● Planning starts one/two weeks in advance ● VP of People Ops organizes in a private Slack channel (#team-townhall) ● The agenda is a mix of recurring and one-time segments Speakers: ● CEO hosts ● Anyone can be a speaker (if the topic is right) ● Employees post live questions and comments in an open Slack channel (#townhall)
  • 5. What does a typical agenda look like? Recurring segments: ● Announcements: Share key dates for things like offsites, eNPS surveys, open enrollment ● New Hires & Promotions: Welcome new team members and celebrate those changing roles ● Values in Action: Highlight core values ● Voice of the Customer: Hear directly from customers ● Anonymous Questions: Answer questions submitted by employees Sample one-time segments: ● Product roadmap: Take a close look at the new capabilities coming to Guru ● Launch lookback: Review results of a recent launch or announcement and share learnings ● New feature deep dive: Explain a major product update and what it means for customers General approach: 40% remind/reinforce, 60% new content
  • 6. 100 Town Halls. 7 Lessons.
  • 7. 1. Set the mood
  • 8.
  • 9. 2. Set the context
  • 10.
  • 11. 3. Values in action
  • 12.
  • 13. 4. Voice of the customer
  • 14.
  • 15. 5. Avoid heavy financials
  • 16.
  • 18.
  • 19. 7. Don’t sugar coat it
  • 21. Q&A
  • 22. 2.Create a level playing field