This document discusses verbal and non-verbal communication. It begins with objectives for a discussion on differentiating verbal from non-verbal cues and appreciating their value. It then defines communication and describes the most common ways as verbal and non-verbal. Verbal communication can be oral or written, with oral allowing quick feedback but being forgettable, while written creates records but lacks immediacy. Non-verbal communication involves cues like eye contact, facial expressions, posture, touch, gestures, and personal space. Both types of communication are important to understand messages and underlying feelings. The document provides examples and differences between the two dimensions.

2. OPENING PRAYER

3. OBJECTIVES
At the end of 1 hour discussion, the students o
n their own and in the long run will be able to:
a. Differentiate verbal communication from non
-verbal communication.
b. Develop appreciation on the value of verbal
and nonverbal cues in communication.
c. Perform a specific scene from a particular
play or movie using verbal and non-verbal
communication.

4. Dimensions of Communication:
Verbal/Written and Non-verbal Communication

5. VER
Communication
What is
communication?

6. Communication is the process of sending and receiving
messages through verbal and nonverbal means including speech
or oral communication, writing or written communication, signs,
signals, and behavior.

7. Communication is the process of expressing and
exchanging information, thoughts, ideas, and feelings.
According to Wood (2004), communication is a systematic process
in which individuals interact with and through symbols to create
and interpret meaning. Communication is a process of sharing and
conveying messages or information from one person to another
within and across channels, contexts, media, and cultures
(McCornack, 2014).

8. What are the most common ways or
methods on how we COMMUNICATE
with people around us?

9. Dimensions of Communication

10. VERBAL COMMUNICATION
According to Bovee and others, “Verbal
communication is the expression of
information through language which is
composed of words and grammar.”
According to Penrose and others, “Verbal
communication consists of sharing thoughts
thought the meaning of words.

11. VERBAL COMMUNICATION MAY BE
TWO TYPES:
ORAL and WRITTEN Communication

12. ORAL COMMUNICATION
 In oral communication,
spoken words are used
 It includes face-to-face
conversations, speech,
telephonic conversation,
video, radio, television,
voice over internet
 Communication is
influence by pitch, volume,
speed and clarity of
speaking

13.  It brings quick feedback
 More personal and informal.
 Makes immediate impact.
 Helps us correct our messages according
to the feedback and non-verbal cues
from the listener

14.  A word once uttered can’t be taken
back.
 Impact may be short lived
.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.

15. WRITTEN COMMUNICATION
 Written signs or symbols are
used to communicate
 Can be transmitted via
email, letter, report,
memo, etc.
 Most common form of
communication being used
in business

16.  Creates a permanent record
 Allows you to store information for
future reference
 Easily distributed
 All recipients receive the same information
 It provides ready records and references

17.  Written communication does not
save upon the costs.
 Written communication is time-consuming
as the feedback is not immediate.
 Too much paper work and e-mails burden is involved

18. Types of Writing
E-mails
Letters and Memos
Agendas
Reports
Promotional Material
Academic Documents
Research (scientific) manuscripts
White Papers

19. NON VERBAL COMMUNICATION
“It is a communication
that takes place through non-verbal cues:
through such form of non-verbal
communication as gesture, eye contact,
facial expression, clothing and space; and
through the non-verbal vocal communication
known as Para-language.”
“Non-verbal communication includes
any communication occurring without
the use of words.”

20. Forms of Non Verbal Communication
Eye Contact
Eye contact, a key characteristic of nonverbal
communication, expresses much without using
a single word.
Eye contact also establish the
nature of a relationship.
Facial Expression
s
Facial expressions are the key characteristics
of nonverbal
communication. Your facial expression can
communicate happiness, sadness, anger or
fear.

21. Posture
Posture and how you carry your self tells a lot
about you.
How you walk, sit, stand or hold your head not
only indicates your current mood, but also your
personality in general.
Haptic or Touch
Haptic communication is communicating by
touch.
Touch or Haptics is the characteristic of
nonverbal communication and used when we
come into physical contact with other people.

22. Gestures
A gesture is a characteristic of nonverbal
communication in which visible body actions
communicate particular message.
Gestures include movement of the hands,
face, or other parts of the body.
Personal space
Personal space is your "bubble" - the space
you place between yourself and others.
This invisible boundary becomes apparent
only when someone bumps or tries to
enter your bubble.

23. Verbal V.S. Non Verbal
Communication
Although verbal communication is easier to understand,
non-verbal communication is essential to understand not
only a message, but more importantly, the feelings behind the message.

24. Do you have any
question?

25. References:
• Richard Nordquist, https://www.thoughtco.com/what-is-nonverbal-
communication-1691351
•What is verbal communication and non-verbal communication?Copyright
© 2013 - 2017 by The Business Communication
•Work Motivation, AlleyDog.com. https://www.alleydog.com/glossary/
definition.php?term=Work%20Motivation

26. THANK YOU!