1. Jonathan K. Chang
33506 Cedar Creek Lane, Lake Elsinore, CA 92532
951-587-7781 wheelfaster@gmail.com
Education: Sierra Vista High School - Baldwin Park, CA – Graduated with Salutatorian Award, 4.0 GPA
Biola University - La Mirada, CA – B.S. Organizational Leadership, 3.6 GPA
California State University of San Bernardino- San Bernardino, CA – M.B.A. postponed
Summary of Qualification:
Business Development
• Developed and monitored sales targets, reviewed profit & loss statements, payroll forecasts
• Created projected annual income plans and adjusted sales & operations plans from audits of monthly income
statements
• Created and tracked metrics for increased sales growth in targeted categories
• Drive after sales revenue growth through continuous monitoring and coaching of staff. (i.e. in-store add-on sales
strategy)
• Management of inventory and supply chain: cycle counting, aging, sell-through, forecast trends or seasonality, etc.
• Opened new retail location from a period of construction concept through regular store operations
• Drive after service department specific goals: Labor Revenue, Parts Revenue, and Labor Unit Production
• Established strategic alliances with community leaders, cycling advocates, and industry professionals in order to
leverage their resources for combined positive results (cross promotion, sponsorships, event marketing, etc.)
• Developed regional marketing programs with sales promotions, grassroots marketing, social media, and print media
Staff Development
• Responsible for employee recruitment, training, counseling, and termination
• Staff training in customer service and retail sales strategies
• Training bicycle mechanics to provide consistency of high quality repairs and positive customer interface
• Established discipline in execution of operations to provide consistent high quality service to customers while
maintaining compliance with company expectations
• Created and conducted leadership training program
• Developed systematic forecast for permanent and seasonal positions in order to control payroll expenses and achieve
positive, production results
• Created bonus compensation program for General Managers and Service Department
• Established and conducted weekly conference calls and monthly leadership meetings
• Proven leader for multiple projects, from concept to execution
Computer: - MS Office Suite: Word, Excel, Power Point, Outlook
- SAP Inventory Reconciliation, Print on Demand, and Report Tree analyses.
- Axapta Microsoft Business Solutions: Warranty Chargeback/Sales Order, Inventory & Warehouse
Management.
- CAM Commerce Retail Star : POS retail and reporting
- Asend Retail Management System: POS retail and reporting
Extracurricular activities:
Longtime cycling advocate, road cycling and mountain biking; commuting and leisure. Live to ride, ride to live!
Involved with local cycling groups within communities to increase ridership.
Employment History:
Jax Bicycle Center Jax Bicycle Center
217 W. First St. 14210-6H Culver Drive
Claremont, CA 91711 Irvine, CA 92604
Employed: 10/1/13 – 10/4/16 Employed: 10/11/06 – 9/30/13
Position: Trademark Licensed Owner Position: Director, Business Development
Bicycle Service Center Coca-Cola Enterprises
1725 W. Florida Ave 68600 Perez Road
Hemet, CA 92545 Cathedral City, CA 92234
Employed: 03/01/99 – 04/30/01 and 02/14/05 – 06/09/06 Employed 10/01/03 – 02/11/05