Jonathon Hoefer Resume
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Jonathon Hoefer is seeking a position that leverages his over 10 years of experience in the security industry, including experience as an Operations/Special Projects Manager and Field Captain. He has a proven track record of strong customer service, team leadership, scheduling, and problem solving. Hoefer has experience with security software such as Lenel, Area Access Manager, and WinTeam. He is currently pursuing a Bachelor's degree in Technical Management and Project Management from DeVry University.
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- 1. Jonathon Hoefer ●Dixon, CA 95620●206-949-8612●jhoeferworkmail@gmail.com Summary of Qualifications • Team leader o Managing tier one accounts in the greater Bay Area, two patrol teams, and a Specialized Task Force (field captains) • Over ten years in the security industry • Quick learner proven by my continued promotions • Proven scheduler – focused on minimizing overtime o Handle between 60 and 180 hours of special events a week • Customer service oriented (internal, external) o My customers know my #1 goal is exceeding their needs o My employees work for me first and their paycheck second • Experienced with new hire and continuous training • Enthusiastic problem solver/critical thinker • Global Communications Expert • Experience with Lenel, Area Access Manager, WinTeam, and MS Office software • Computer oriented mindset/trouble shooter Selected Skills and Accomplishments Global Communications Expert Communications with international team members Conveying basic to complicated instructions by phone and email Routinely found ways to bridge language barriers Enterprise level security systems support to thousands of users Proficient in management level communications Lenel, Area Access Manager, and WinTeam Daily use of Lenel and Area Access Manager Daily use of WinTeam for scheduling, information gathering, and reporting Basic-Advanced alarm monitoring Trouble shooting, both hardware and software based System and personnel auditing Team leader Supervising security lead during high stress situations A teaching approach to leadership Focused on learning subordinates tasks to provide thoughtful leadership Able to lead as a friend while maintaining command presence Ability to seamlessly fill any role Computer oriented mindset/trouble shooter Enthusiastic home computer builder Pride in being my own tech support Built documents within Google Drive to create better team/information management Daily use of current tech to improve productivity Problem Solver A learning approach to solving problems Pride in finding a solution Ability to find answers to new issues Avid Google searcher
- 2. Education and Certifications DeVry University, Online November 2013 – Ongoing Bachelor of Science, Technical Management, Project Management Dean’s List Recipient April 2014, April 2015 CA Guard Registration Expiration 10/31/2016 Professional Experience November 2015— Current US Security Oakland, CA Operations / Special Project’s Manager Scheduling – WinTeam and personal tracking documents Developed an Oakland based patrol team Managing most Bay Area special events Hands on approach to managing Problem solver – creating a tracking tool that willbe accessible by computer and cellphone (for field scheduling) Investigation of various incidents/issues Interviewing (new hire and internal promotions) Employee correctiveactions Employee retention Client Relations February 2015— November 2015 A.I. / US Security San Francisco, CA Field Captain Customer service OfficerInspections Site Inspections Report Writing and Investigation Employee correctiveactions Scheduling Client Relations Dynamic ability to take overany role or manage special projects as changing workflow dictates June 2010— June 2013 Contracted to Amazon.com Seattle, WA Escalation Specialist Providedend user support forglobal internal customers (primarily Europe, Asia, North America, and India) Badge access Support Supported thousands of internal customers in a global communications system Lenel based support/trouble shooting Report auditing Management level Critical Eventreport writing General tech support forsecurity systems Dynamic ability to take overany role or manage special projects as changing workflow dictates