1. KATHY SCHOBERT
500 Chaney Avenue Telephone: (815) 483-5780
Crest Hill, Illinois 60403 Email: SchobertKathy@gmail.com
SUMMARY OF QUALIFICATIONS
Successful career in retail and banking management with a record for enhancing recruitment and staffing
systems to facilitate continuous business growth. Effectively balances human resources with operating and
financial demands to transform corporate goals into profitable reality. Known as an inspiring leader and
analytical problem solver. Builds top-performing teams. Expertise includes:
 New Hire Orientation Programs  Screening, Recruitment & Interviews
 Training & Development Programs  Scheduling, Supervision & Delegation
 Employment Laws & Regulations  HR Records & Policy/Procedure Handbooks
 Employee Evaluations & Discipline  Employee Relations, Counseling & Mentoring
EDUCATION
KELLER GRADUATE SCHOOL OF MANAGEMENT, Chicago, Illinois
M.S. Human Resources, 6/2012
Curriculum Highlights:
> Managing Organizational Change > Human Resources Planning
> Managerial Decision Making > Employment Law
> Human Resources Management > Compensation
> Leadership & Organizational Behavior > Managerial IT Applications
NORTHERN ILLINOIS UNIVERSITY, DeKalb, Illinois
B.S. Business Administration, 6/2000
PROFESSIONAL EXPERIENCE
PNC BANK, Crest Hill, Illinois 2007 to 2015
Branch Manager
Oversaw day-to-day branch operations with an emphasis on account growth and the highest degree of
customer service. Managed personal banking and teller operations, focused on recognizing and developing
business opportunities. Responsible for recruitment, evaluation and development of bankers, tellers,
assistant branch managers and customer service associates.
• Recruited, hired, trained and supervised employees; coached and motivated team members to exceed
goals; set cost-effective schedules; developed employees with growth potential.
• Partnered with the human resource recruiter and regional manager to consult regarding human
resources matters, including training of staff in banking laws and regulations.
• Maintained human resources compliance with applicable laws and policies concerning time and
attendance, code of ethics and disciplinary action.
• Led daily sales debriefs and coordinated weekly team meetings with multiple business lines.
H i g h l i g h t s :
➟ Awarded “Black Belt” honors out of 140 managers, earning the role of class trainer for bankers
in using scripts to uncover client banking needs.
➟ Developed and updated employee action plans to track success levels, foster employee
engagement and establish career development goals.
➟ Championed the use of in-branch promotions to ensure profit goals were reached, successfully
achieving top 15% ranking among all branches in the region.
➟ Revised employee performance evaluations to feature goal measurements in alignment with
actual job functions.

2. KATHY SCHOBERT
PAGE TWO
CHARTER ONE BANK, Joliet, Illinois 2004 to 2007
Branch Manager, Regional Sales Manager
Implemented promotions and marketing strategies for growing business, i.e. development of checking,
savings, CDs and money market accounts across all regional branches. Charged with implementing
workflow processes, marketing strategies and operations review procedures to diversify and increase
revenue streams, minimize losses and maximize customer satisfaction. Promoted to regional sales manager
in late 2006 due to a record of exceptional business management and product knowledge.
• Recruited, hired and mentored personnel; spearheaded branch manager training to ensure attainment
of annual objectives, along with banker training to maximize loan opportunities and revenues.
• Applied performance appraisals, constructive coaching and immediate feedback during job
evaluations to increase employee confidence.
• Collaborated with the regional management team to develop action plans, analyze trends and
address other human resource issues.
• Counseled managers regarding disciplinary issues; managed disciplinary escalations and
investigated staff dismissals to ensure compliance with company policies and federal laws.
• Planned and orchestrated the opening of new branch locations.
H i g h l i g h t s :
➟ Recipient of the region’s “Branch Manager of the Year” award in 2006.
➟ Increased branch loan portfolio 85% within six months.
➟ Championed an initiative which earned a Green Five-Star rating for customer service.
CRACKER BARREL, Naperville/Joliet, Illinois 1998 to 2004
Retail Manager
Provided leadership, training and direction to a team of 100 employees between the retail sales floor and
restaurant. Scope of responsibility included all interviewing and recruitment, staff relations, training and
development, performance appraisals and employee records systems.
• Coordinated recruitment of managers, supervisors, associates and cashiers; responsible for
interviews, hiring, orientations, training, development and compliance enforcement.
• Minimized/reduced turnover while maximizing employee potential by facilitating employee
engagement and recognition, promotional opportunities and open-door communications.
• Maintained weekly payroll and controlled manhours to increase earnings without sacrificing
quality of customer service or effectiveness of store/restaurant operations.
• Monitored fiscal goals and financial reports, ensuring daily totals were reconciled with projected
totals and budget requirements.
• Coordinated employee orientations, training and education in relation to human resources
procedures, benefit programs and store/restaurant policies.
• Partnered with the general manager and district office to investigate and mediate employee
grievances, complaints and other human resource issues.
• Administered annual performance appraisals for the retail team while coordinating training,
coaching and guidance for employees to achieve career advancement.
H i g h l i g h t s :
➟ Charged by the regional manager with writing job descriptions for retail cashiers and associates
for use on the company website.
➟ Served as the regional training manager, on-boarding new retail managers concerning all store
affairs.
➟ Promoted from retail associate to retail manager upon completion of Bachelor’s degree.