1. JEANINE BROWN-BAIN
713 BREANNA DR • MCDONOUGH, GA 30253
(678) 665-8711 • jeanine810@gmail.com
Summary of Qualifications
• 12 + years of business experience including management of direct reports and client accounts
• Grew revenue by 89% year over year through proper merchandising and sales incentives
• Led top sales team resulting in over $9M in revenue
• Responsible for the operational educational development of 50 sale supervisors across the organization
• Proven ability to build strong partner relationships
• Experience in on-boarding new products and packages
• Contract management and negotiation experience
• Great with handling multiple projects with proper execution
• Skilled in application of Situational Leadership and Real Colors Leadership and Communication methods
• Highly effective working cross functionally
Professional Experience
Allconnect, Atlanta, Georgia January 2003 – Present
Training Manager
• Create implementation plans for training projects and managed through completion
• Coordinate Sales Leader educational efforts
• Analyze performance results to determine the impact of training initiatives
• Facilitate and provide oversight for educational programs
• Developed process for on boarding and certification of 30+ Sales Leaders
• Execute leadership certification testing at each call center site
Partner Manager
• Provided onsite vendor relationship management from launch through fulloperation for outsourced callcenter of
over 130 Sales Associates
• Managed Operational functions including Training, Workforce Management, Recruiting, Quality Assurance, as
well as Sales
• Built strong relationships with all levels from sales agents to the Chief Operating Officer
• Responsible for 15% of total revenues from 2010 - 2012
• Coordinated communication efforts around process changes
• Responsible for invoice management including approvals and audits
• Constructed and communicated quarterly & annual business reviews
• Managed compliance and partnership requirements as they related to contracts
Product Specialist/Account Management
• Managed a product portfolio valued at $10M
• Strengthened partner relationships as a brand ambassador for Allconnect
• Represented Allconnect as point of contact with client for plan and product maintenance, reporting, escalations,
incentive, billing, and performance management
• Improved order entry processes for Comcast and Insight Cable systems resulting in $225k in savings
• Analyzed and identified order processing breakdowns resulting in improvements in completion and RPC
• Created and managed incentive designed to improve experience and sales resulting in $4.5M revenue growth
year over year (89% growth)
• Participated in contract enhancement planning and negotiation efforts
• Key driver in the creation of additional partner funded positions

2. February 2007 – January 2010
Inside Sales Supervisor-Call Center
• Produced over 9 million during tenure
• Managed average team size of 25 Sales Consultants
• Applied strong coaching skills to drive sales performance consistently exceeding goals
• Planned and directed staffing, training, and performance evaluations to develop and controlsales effectiveness of
team members.
• Created/managed council of associates across two locations designed to improve morale, culture, and drive
results
• Achieved Diamond Club award for Top Sales Supervisor
• Worked with Business development to create and execute roll out of new products across the enterprise
• Managed team capacity through use of workforce management tools CMS, and IEX
• Developed and utilized reports through Crystal reporting, and business intelligence
• Interviewed and hired sales associates for the organization
• Completed disciplinary actions for associates including termination
Education
University of Phoenix, Phoenix, Arizona February 2015 – Present
Associate of Arts in Business Fundamentals
Additional Information
• Skills: Word, Excel, PowerPoint, Business Intelligence, Concert, Score, Salesforce.com, ADP, Plone,
Audacity, strong communication skills, project management, sales, client management, etc.
• Allconnect acknowledgements: Managed and Implemented the Creative Council which coordinated
Allconnect social events like the Holiday Party, Annual Kick-Off, Sales Rally, and Incentive programs, Diamond
Club for outstanding performance recipient 2 times, Recognized as top Sales Leader