This document contains the resume of Jacinthia Gladfelter. It summarizes her work experience of over 12 years in banking and financial services, including roles as a Process Coordinator, Assistant Operations Manager, Teller, and Member Service Representative. It also lists her skills and accomplishments in areas such as organizational development, client interface, data organization, reporting, and process improvement. Her education includes a Bachelor of Arts in Organizational Management from Ashford University and an ongoing Masters in Organizational Management.

1. Jacinthia Gladfelter
8091 San Mateo Circle, Buena Park California 90620
(T) 714-699-1315 (C) 714-745-1178 (E) cynth.0911@gmail.com

2. Motivation Towards Career Direction
Motto in Life Career Focus
 Conscientious and
hardworking professional
with 12 years of various
experience in banking.
 Demonstrated exceptional
ability to provide leadership
to organizations with
emphasis on revenue and
product longevity.
 Recognized as an ambitious
leader and proficient team
player.

3. Summary of Skills
• Accomplishments
 Organizational Development
Assessed accounting system structures and converted
acquired company's accounting system to Business
Manager system.
 Client Interface
Worked in close collaboration with clients, providing
accounting and accounts receivable advice.
 Statistics Verification
Checked figures, postings and documents for correct
entry, mathematical accuracy and proper coding.
 Data Organization
Categorized, recorded and summarized numerical and
financial data to compile and keep financial records.
 Reporting
Executed processes that utilized accounts receivable
sub-ledger for accounting and customer attribute
reporting.
 Process Improvement
Attained revenue objective by implementing cost-cutting
measures.
 Email Marketing
Managed team to develop database of more than 1
million double opt-in members for weekly product
update emails.
 Operations handling
 Account maintenance
 Client acquisition
 Product management
 Technical writing
 Process development
 Business recovery and
sustainability
 Strategic planning
 Project management
 Negotiation skills
 • Communications audits
• Process loans
 T op-rated sales performance
 Bank reconciliations
 Complex problem resolution
 Strategic planning
 Quality assurance
 Competitive analysis
 Product development

4. Professional Experience
06/1989 - 10/2001
BYL Bank Group Huntington Beach, California Process Coordinator /
Assistant Operations Manager
• Assigned tasks to associates, staffed projects, tracked progress and
updated managers, partners and clients as necessary.
• Computed, recorded, and proofread data, records and reports.
• Performed heavy bank reconciliations and cash flow statements.
• 06/1989 - 12/1992
• Created and executed marketing/PR campaigns, including new
product introductions and existing product development.
• Planned and executed events and marketing programs, producing
five times target number of qualified leads.
• Worked closely with all product development departments to create
and maintain marketing materials for sales presentations and client
meetings.
• Worked closely with company executives to identify new business
opportunities and routinely participated in the sales process.
• Accessed computerized financial information to answer questions
related to specific accounts.
• Reconciled and reported discrepancies found in records.
• Reviewed files, records and other documents to obtain information
and respond to requests.
• Communicated with customers, employees and other individuals to
answer questions and explain information.
06/1989 - 12/1992
Alaska USA Federal Credit Union Anchorage, Alaska Teller /
Member Service Representative
• Provided operational support for high-volume financial institution.
• Created and implemented product campaigns, including new client
services.
• Products and existing development.
• Complied with federal, state and company policies, procedures and
regulations.
• Communicated with customers, employees and other individuals to
answer.
• Questions and explain information.
• Integrated marketing product sales

5. Education
• 2012-Present – Masters in Organizational Management
Estimated Completion Date – January 20, 2014
• June, 2012 - Ashford University, Clinton, Iowa
Bachelor of Arts in Organizational Management
• Certificate of Completion in Business| Manager
• Certificate Authorization to Manufacture Notary Seals
• 1985-1988 - Holy Angel University
Angeles City, Pampanga, Philippines
Bachelor of Science in Elementary Education
• Presidents List and Deans List in Bachelor of Arts in Elementary
Education
• Vice President, College Student Council
• Miss Holy Angel University, 1986