Suzzi Biller has over 10 years of experience in customer service and operations management. She is currently the VP of Customer Care and Operations at Wheelchairs Plus Mobility Solutions, where she is responsible for customer service, staff development and performance evaluation. Previously, she was the Customer Service Manager at Picture Perfect, where she maintained customer accounts and relationships. Suzzi has a bachelor's degree in advertising and marketing and is pursuing an MBA.

1. Suzzi Biller
318 Rockdale Rd Martinez, GA 30907 | Phone: 478.471.9435
Suzzi.biller@att.net
Experience
July 2009- Present Wheelchairs Plus Mobility Solutions Augusta, GA
VP, Customer Care and Operations
• Fundamental manager accountable for initiatives that included setting expectations and objectives
for team members, handling recruitment for CSR's, evaluating progress of staff, and assembling
with multi-department management to assess performance of the customer service department.
• Foster an environment in which customers enjoy high levels of service and employees are
motivated to deliver top performance
• Formulated new policies and procedures that were incorporated to enhance operations within the
customer service and sales support department.
Other duties include
- Training, coaching and mentoring team members
- Daily call quality monitoring to ensure customer satisfaction
- Mapping out career development plans for high performing representatives
- Directing team members to exceed daily results
- Conflict resolution and peer mediation
- Leadership development and training
• Maintaining the stock of material without any variance by conducting stock verification and
documentation.
• Regularizing material receipts and ensuring the fluidity of stocks from warehouse to websites.
• Effective management of vendor database.
• Implementing Standard Operating Procedures within the warehouse.
• Implementing systems to avoid situations like over-stocking or out-of-stock which cause
production and financial losses
• Liaison with finance department for timely payment of bills.
June 2006 – July 2009 Picture Perfect Macon, GA
Customer Service Manager/ Information Manager
• To create a Positive Image of Customer Service for Company
• To keep an updated record of all accounts, including new accounts as well as continuous on accounting
system as well as website
• To maintain returned products, accounting software, email database, and create a follow-up relationship
with all customers
• Update and maintain accounting software and system
Skills
Microsoft Office Programs such as, but not limited to, excel, word, power point, office
Adobe Programs such as InDesign, Illustrator, Photoshop
General Layout for website information (i.e frontpage or general html)
Upgrading and maintaining all accounting software
Education
Western Governor’s University Salt Lake City, Utah
Masters, Business Administration (in progress, expected graduation August 2016)
Wesleyan College ‘06 Macon, Georgia
B.A. Advertising and Marketing Communications