Heather Saban-Weinstein has over 20 years of experience in organizational development, learning and development, leadership development, and executive coaching. She is currently the Director of Organizational Development at FirstService Residential, where she oversees learning programs, performance management, leadership coaching, talent development, and employee engagement initiatives. Previously, she held director and manager roles focused on training and development at The Continental Group and Prime Management.

1. HEATHER SABAN-WEINSTEIN
211 Fairmont Way
Weston, FL 33326
Phone 954-770-6070
saban.heather@yahoo.com
DIRECTOR – ORGANIZATIONAL DEVELOPMENT
 Learning and Development  Leadership Development  Executive Coaching
Succession Planning  Team Building  Systems Implementation
Learning Needs Analysis  Employee Engagement  Client Relations  Employee Relations
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Director, Organizational Development October 2010 - Current
FirstService Residential - 6600 Employees
• Create alignment between the goals and employee skills and performance through development programs.
•
• Successfully led culture changing implementation of the new Corporate Service Standards, ensuring that service
excellence is consistently achieved.
•
• New Hire Orientation program oversight including design, training of all facilitators and auditing to ensure
effectiveness.
•
• Oversee Performance Management programs including Coaching and Counseling and Annual Performance
Appraisals.
•
• Provide Leadership Coaching for the Executive team, all Vice-Presidents, Regional Directors and Managers.
•
• Designed and implemented a Talent Development (Mentoring) Program which has significantly increased
employee professional development as well as built a substantial pipeline for all positions – 47% promotion rate.
•
• Support the business goals through partnership with the Executive team to identify business strategies.
•
• Developed an OnBoarding program which provides all new employees with knowledge, skills and commitment to
success and has created a 20% reduction in employee turnover since inception.
•
• Oversee the employee engagement survey process. Analyze survey results to identify positive and negative trends
in the work environment. Partner with the Executive Leadership team to create action plans which support the
enhancement of the employee experience, increasing productivity and engagement.
•
• Developed training programs which have supported a 97% client retention rate as well as an increase in service
excellence.
PROFESSIONAL EXPERIENCE

2. HEATHER SABAN-WEINSTEIN– PAGE 2
Phone 954-770-6070
Saban.heather@yahoo.com
Leadership Development / Training Manager May 2008 - October 2010
The Continental Group – Hollywood, FL – 2500 Employees
• Identified and implemented a development program which supported the Leadership team as well as the goals and
objectives of the Organization.
• Facilitated Leadership Development curriculum for all Vice Presidents, Regional Directors and Managers.
• Supported the development of all Corporate Management positions through career development discussions and
quarterly workshop facilitation.
• Facilitated client training programs ensuring an understanding of the value of our Organization as well as assisting
in client retention. – 97% retention.
• Facilitated all Manager training programs which supported the required competency areas within their roles.
Implemented a Customer Service curriculum which supported service excellence.
• Assisted in the design and delivery of a Safety training program which ensured a higher level of awareness and
reduced risk.
• Developed a Leadership Development Blog which provided a platform for sharing of best practices, knowledge
and provided support and motivation for personal development.
• Managed the department budget to ensure optimal financial performance.
• Assisted the Client Relations department through review of annual client surveys and identification of training
courses which would support an increase in client satisfaction through enhanced employee performance.
• Selected and implemented a LMS which provided online training that supported business objectives.
• Facilitated various team building workshops within each department.
Director – Training & Development October 2006 – May 2008
Prime Management, Boca Raton, FL – 900 Employees
• Pioneered the training department for an Organization with no formal training programs.
• Conducted learning needs analysis and developed all curriculums which supported all competency areas.
• Conducted ongoing assessments to measure the effectives of the programs and adjusted accordingly.
• Partnered with vendors to provide additional learning in the areas of finance and legal compliance.
• Oversaw Manger compliance training which improved effectives and reduced financial and legal risk within the
company.
• Supported the company culture through employee activities, surveys and team building workshops.
• Assisted the Business Development team in Sales presentations by communicating the methods in which we
recruited and trained our employees and the value that our workforce brings its clients.
• Assisted with employee placement recommendations to ensure that contractual obligations were met.
• Partnered with the Human Resources Managers to identify development needs through coaching.
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Community Association Manager October 1997 – October 2006
Arista Management Group South / Prime Management
Customer Service Representative August 1994 – September 1997
American Express. Plantation
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Organizational Development Consulting Professional - ODCP
Achieve Global Leadership Development Certified Instructor  Achieve Global Professional Selling Skills Certified
Instructor  Predictive Index Certified Analyst  Member NAPW
CERTIFICATIONS
ADDITIONAL EXPERIENCE

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