This document is a resume for Jessica Aponte summarizing her skills and work experience. She has over 10 years of experience in administrative and customer service roles in healthcare, fire protection, and legal settings. Her skills include Microsoft Office, bilingualism, multitasking, prioritizing, customer service, and organization. Her most recent role is as a patient liaison at a hospital where she manages the front desk, updates patient status online, trains volunteers, and acts as a liaison between patients and their families.

1. JESSICA APONTE
Highland Mills, NY - (239)771-4159 Jessaponte@gmail.com
OBJECTIVE
To obtain an Administrative role in a growing company where my skills of exceptional ability to
multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing
outstanding administrative support to supervisors and managers.
SKILLS
Microsoft Office
Bilingual-Spanish
Multitasking & prioritize
Excellent customer service skills
Administrative experience
Organizational Skills
WORK EXPERIENCE
Lee Memorial Hospital — Patient Liaison/Customer Service Representative
Fort Myers, FL 2011-current
• Manage front desk in surgical services trauma unit; act as first point of contact for
outpatient surgery patients as well as their families; update family members on patient
status from pre-operation to surgery to recovery.
• Enter status changes into online hospital program (EPIC).
• Interview, train and supervise new volunteers (often more than 40 in a season).
• Train volunteers and new employees in EPIC program.
• Liaison for family members between pre-operative, surgery, and post anesthesia.
• Handle front desk coverage. Makes sure there is adequate coverage at all times.
Customer Service Representative, Guest Services
• Supervised main information desk and medical office center information desk.
• Completed automated external defibrillator testing in emergency room, main lobby and
medical office center desk.
• Handled missing item complaints for hospital.
FireMaster — Administrative Assistant
Fort Myers, FL 2009-2010
• Provided assistance to customers and technicians.
• Completed all invoicing.
• Managed all data entry.
• Dispatched work orders to technicians and branch managers.
• Answered all incoming calls and transferred to appropriate department for assistance.
• Managed, updated and distributed daily reports.
• Maintained all files and copies.

2. The Friedwald Center— Unit Coordinator
New City, NY 2005-2007
• Scheduled appointments.
• Managed renewal updates.
• Assisted nurses with clerical needs.
• Managed and maintained 3rd floor regulations regarding patient identification and proper
meal breaks.
• Assured residents received proper care and treatment.
Law Office of Hood, Hood, & Hood— Receptionist
Haverstaw, NY 2004-2005
• Answered phones and greeted clients.
• Managed & verified appointments.
• Created and maintained client’s folder.
• Processed mail.
EDUCATION
Florida Southwestern State College
2002-current
Clarkstown South Senior High School — H.S. Diploma
June 1995