1. Rachael Wilderman
805 Bridgewood Place
Boca Raton, FL 33434
(561) 674-8635
Rachael.Acosta@gmail.com
Profile  Strong Fine Arts background
 Fluent in English, Spanish, and Portuguese
 8 years experience in Customer Service, Food Service,
Administration and Retail
 Demonstrated achiever with exceptional knowledge in the fields
of Art, Nutrition, Human Rights and Creative Writing/ Poetry
Education Florida State University, Tallahassee, Florida
B.A. in English- Creative Writing/ Poetry and Latin American and
Caribbean Studies
GPA of 3.0
Dean's List
Graduated 2010
A.W. Dreyfoos Jr. School of The Arts (DSOA), West Palm Beach, Florida
Major-Visual Arts, Honor Roll
Graduated 2005
Career History &
Accomplishments
Data Entry Specialist, MAPEI, Ft. Lauderdale, FL
● Work independently under chemical engineers in Microsoft Excel at the
expert level, importing data, performing analyticals, organizing logistics
from raw data, and correcting formulas for Cycle Time Analysis of
Machine Times for all of the MAPEI products and Manufacturing Plants
in the USA, Canada, Central and South America, and Caribbean. I was
also trained to work briefly in the Shipping Department. This was a six-week
long, unsupervised, self-taught special project.
Insurance Coordinator, A & W Healthcare Management LLC, Boca
Raton, FL
● Data entry, prioritize tasks, resolve customer concerns, schedule
patients for dental office in New York, verify patient eligibility and
breakdown of benefits for dental insurance, emails, incoming and
outbound phone calls, use Microsoft Word, Excel, Office, and Denticon.
Ebay Account Assistant Manager, Galaxy Thrift Store, Lake Worth,
FL
●Work on mostly special projects, list up to 50 new items on Ebay daily
with photos and description, take artistic photographs of products, learn
designer brand names and how to spot inauthentic garment and accessory
items, work as a picker on the floor, assist in creating a brand new
inventory system, work as a sorter in the warehouse, meet weekly sales
goals, perform shipping and receiving tasks and ship out sold items daily,
work independently when Manager went out of town or stepped out of
the office, learn how to promote Ebay store and how to increase selling
limit.
Customer Service Representative, Warehouse Goods Inc., Boca Raton,
FL
● Prioritize tasks, answer phone calls, live chats, and emails simultaneously
and confidently. Data Entry, product knowledge, create Sales Orders and
Return Authorizations, troubleshoot, diffuse escalated cases, satisfy irate
customers, resolve shipping errors, creative problem solving. I was also
commissioned by the Marketing Department to do special projects such as
write blog posts pertaining to featured products, and rewrite Shipping and
Return Policies for the website.
Whole Body Team Member, Whole Foods Market, Boca Raton, FL
● Be knowledgeable about all of the products in department including
vitamins, herbal supplements, homeopathy, etc. Be aligned with company
core values and aware of how Whole Foods is involved with community
August 2014- October
2014
Frank Cappi, Vickie
Brint
(800) 426-2734
Spring/ Summer 2014
Anne Hendrix
(212) 337-9571
Summer 2014
Jeane Cooper
(225) 281-0819
August 2013- January
2014
Ellen Coule (877) 865-
2260 ext.209
Ellen@vapeworld.com
January 2012-
December 2012
Jim Aronow
(561) 447-0000

2. at the local level, in protecting the environment and supporting organic
and sustainable practices. Perform satisfying and personal customer
service, know how to deal with difficult customers and situations, and how
to find out something if you don’t already know an answer.
Barista, Starbucks, FAU, Boca Raton, Lake Worth, Boynton
Beach, and the Wellington Green Mall, FL
● Prepare quality and accurate beverages in a timely manner in a fast-paced
environment. Work the Drive-Thru which requires attention to
detail and prioritizing tasks. Create a personalized, friendly experience for
customers. Prepare and stock food and coffee. Clean espresso bar, lobby,
patio, bathrooms, and other opening and closing duties. Open store at
4:30 am, close store at 11:30 pm.
Winter/ Spring
2010 - 2011 and 2014
Ryan Cabrera
(561) 470-4882
Farmhand, Crescent Moon Organic Farm, Sopchoppy, FL
● Sow, plant seeds for new crops, harvest crops for market, manage table
at market, plough/ prepare ground for planting, harvest rain water for
irrigation, make raw fermented foods including kombucha tea, inoculate
logs with mushroom spores, pull weeds, make compost, watch the house
while owner was gone for days at a time, etc.
Administrative Assistant, Student Activities Center, Florida State University
● Worked front desk, greeted clients, answered telephone, used fax,
copy machine, Microsoft Office, Outlook, Excel, answered telephone, ran
errands, filed documents.
2009-2010
Jack Mehoff
(850) 559-2000
2008- 2009
Cynthia Cristopher
(850) 329-6238
Other Skills/Awards
• Spring 2010 - John Mackay Shaw Academy of American Poets
Award ($100)
• Spring 2009 - Cody Harris Allen Award for Outstanding
Undergraduate Writing ($500)
• Spring - Summer 2009 –V89 Radio Station, FSU, Position of News
Anchor, Public Relations Team, Promotions
• 2006 - 2010 - FSU, Dean’s List
References Dr. Erich Menge
Jeff Clark
Heather Schmele
Richard Beahm
Chiropractor, Mentor, and family friend, 6 years, Delray Pain and Rehab
Employer, Private Pet Sitting Business, 1 year
Neighbor and Employer, 15 years, Spanish River Christian School
Colleague, 6 years, Bank of America and VCU Brand Center
(561) 495-4357
(561) 573-0034
(561) 271-9089
(386) 456-7416