1. Beverly Boddie
67 Halsey Street, Bklyn, NY 11216 (347) 692-9338
bevboddie@gmail.com
AREAS OF EXPERTISE
Auditing Patients Scheduled Appointments Technical Supervisor
Call Center Operator Team Leader/Training Staff
Patient Registrar/Scheduler Customer Service
Managed Care and Commercial Insurance
Supervision of a controlled population in a Facility or Institution
PROFESSIONAL EXPERIENCE:
TUNSTALL/AMAC Long Island City, NY
Auditor, Quality Assurance VCC March 2012 to Present
• Knowledge of concepts, practices and procedures within the call center department for hospital
solutions.
• Empowered to reinforce an environment that exceeds customers' expectations and inspire
employees. This includes screening recorded or live calls and spot checking work to ensure
quality and investigate if necessary, excellent customer service and adherence to our policies
and procedures.
• Gathering information and constantly updating specifications on the various changes that are
happening in the field of quality audit.
• Understand all key responsibilities of each role and track an employee's performance. This
information is shared with the respective team members and managers and provides feedback
to assist in the creation of performance improvement goals and the development or revision of
the training program.
Health Care Patient Registrar/Operator and Customer Service
• Verify patient demographics; Register new patients for the Rheumatology dept, Primary Care
Physicians, Pediatric dept, Urology dept and Rehabilitation department
• Enter patients health insurance information in system and with correct insurance codes
• Schedule and cancel appointments for patients
• Take prescription information from pharmacist & patients
• Send referral request to doctors
• Take messages for doctors and staff
• Assign new patients doctors
• Answer questions and direct patient to the correct department for care
• Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
1-800 WeAnswer New York, NY
Call Center Agent/Representative 9/2012 to 4/2014
• Customer Service; Survey Interviewer; Answering service: Provide complete inbound and
outbound telephone call center services. Conduct interviews and opinion polling services.
EJ Business Services Bronx, NY
Asst. Marketing Sales 5/2009 to 10/2009

2. • Receive real estate and medical transcription sales and listing calls; sell real estate listing
services.
The Five O’Clock Club New York, NY
Administrative Assistant 8/2008 to 12/2008
• Office services including: data entry, inventory and special projects.
• Coordinated the distribution of marketing materials for consumer review.
• Reviewed and answered phone/mail correspondence.
NYS Dept of Labor – DMV New York, NY
Technical Supervisor 5/2005 to 7/2008
• Answered incoming phone calls from general public while providing excellent customer
service.
• Assisted and supervised other operators with departmental policies and procedures.
• Handled difficult and problematic situations pertaining to licensing and registration.
Vantage Temporaries, Inc. White Plains, NY
Office Temp 4/1995 to 10/1997
• Assigned temporary assignments from Vantage Temporaries Agency to many different
companies.
• Duties included Data Entry, Clerical, and Secretarial positions.
NYC Dept Of Corrections New York, NY
Correction Officer 9/1982 to 3/1989 &
9/1991-10/1994
• Supervised inmates by providing care, custody and control to all population; adults and
adolescents.
• Investigated and resolved problems. Supervised inmates who were mentally ill, substance
abusers, homeless, repeated offenders and inmates of all walks of life.
• Responsible for institutional census of all inmates and processed new inmates in intake dept.
Provide assistant to medical staff.
Education: Marymount College New York, NY
Reading, Writing & Math
Computer Skills:
• Certificate of completion in Customer Service Representative/Trainer (NYS DMV)
• Certificate of completion in IDX Provider Scheduling Training from (Continuum Health
Partners)
• Proficient with the: Eagle Systems, IDX, Salesforce, Cerner & Infinity
• Proficient in Auditing by screening recorded or live calls and spot checking work to ensure
quality
• Detailed oriented, Inbound call volume 100-150 a day
• Experienced in Patient Registration & Scheduling

3. • Proficient with various managed care and commercial health insurance information
• Microsoft Office Application & Entry level Microsoft Excel