The applicant is seeking a position as a staff nurse, receptionist, or customer service representative. She has a nursing license from the Philippines and experience working as a radiology receptionist and volunteer nurse. Her skills include strong communication abilities, computer proficiency, and the ability to work in shifting schedules and handle multiple tasks. She is highly organized, diligent, and able to remain calm in critical situations. The applicant has a bachelor's degree in nursing and details her duties in previous roles assisting patients, answering calls, and providing nursing care under physician's orders.

1. Position Applied for: Staff Nurse/Receptionist/Customer Service Representative
OBJECTIVES:
• A registered nurse seeking a position in a busy hospital wherein I can utilize my learnings
and which will make use of my comprehensive health care skills, good communication
skills, self-directed and thereby develop professionalism.
• To be a part of a dynamic and successful company, which requires competent and adapt
organizational skills when I can officially employ my abilities, enhance my interest, and
improve myself and simultaneously be a valuable asset in the accomplishment of compa-
ny’s goals and objective
SKILLS AND QUALIFICATIONS:
• Registered Nurse from Philippines License No. 0653424
• Computer Literate (MS Word, Internet)
• Nursing related: Remain calm and professional throughout critical incidents. Relate
well to people from a variety of cultures.
• General: Good communication skills. Diligent and devoted to work. Amenable to
work in shifting schedules. Highly organize and dedicated with an optimism. Can
handle multiple assignments and consistently meet deadlines. Thrive to work on a
challenging environment. Hard working, responsible and goal oriented person.
• Willing to learn and undergo trainings.
Gretchen D. Pontiveros
Sharjah, United Arab Emirates
+917 505308175 / gretchenpontiveros@yahoo.com

2. WORKING EXPERIENCE:
• Al Zahra Private Hospital Radiology Receptionist
June 2011 till date
Sharjah, UAE
• Fatima Medical Center Nurse (Volunteer)
August 2010 – January 2011
Valenzuela City Phillipines
• Sykes Marketing Inc. Customer Service Representative
January 2011 – March 2011
Pasig City, Philippines
Duties and Responsibilities: as Receptionist/Customer Service Representative (Hospital Set-
ting)
• Report on duty on time.
• Assist patients according to their needs; gives appointment, checks Insurance status
and approvals.
• Provide information, answer queries and direct them to the person they need.
• Prepare company profile and keep complete accurate records of the company.
• Directs clients by maintaining employee and department directories; giving instruc-
tions.
• Maintains telecommunication system by following company’s instructions for house
phone and console operation.
• Maintains continuity among work teams by documenting and communicating ac-
tions, irregularities and continuing needs.
• Performs a variety of routine typing, operates a personal computer to draft basic cor-
respondence, enter data and print letters.
• Prepare and transmit facsimile and/or email.
• Answers call with courtesy.

3. Duties and Responsibilities of a Staff Nurse:
• Admit patient and carry out doctor’s order in conformity with hospital policy and legal
limitation.
• Assess patients to identify appropriate nursing interventions.
• Do assessment subjectively and objectively to determine what is the chief complaint.
• Make Nursing Diagnosis in order to know potential risk to the patient.
• Plan ahead. Determine short and long term goals.
• Monitoring vital signs and record it accurately.
• Observe patients condition, measure and record inputs and outputs and report any sign
and symptoms and changes.
• Dispense and administer medication and treatments as order by the physician.
• Prepare patients for a schedule surgical procedure.
• Giving pre-operative health teachings.
• Transport patients to designated area by wheelchair or stretcher and endorse properly.
• Make nursing rounds, giving special attention to the critical patients, new admissions, pre
and post operative patients and those who have contraption such as IVF.
• Attending to the patients special needs.
• Evaluates short term and long term goals, whether goals were met or not.
• Make charting to document patient conditions and to evaluate the effectiveness of nurs-
ing care.
• Provided supportive counseling and nursing care.
• Endorsed patient accordingly.
• Discharge patient, give home care and medication instructions as well.
• Advice the patient when to return for follow-ups.

4. EDUCATIONAL BACKGROUND:
June 2006 – March 2010 BACHELOR OF SCIENCE IN NURSING
Our Lady of Fatima University
Quezon City, Philippines
June 2002 – March 2006 SECONDARY
Novaliches High School
Quezon City, Philippines
PERSONAL DATA:
Nationality : Filipino
Gender : Female
Civil Status : Single
Date of Birth : November 05, 1989
Visa Status : Employment till July 2017
• References will be appearing upon request.