1. La’Tay Danielle Jackson
944 Franklin Commons Court
Franklin, Ohio 45405
(937) 818-8646
la’tay.jackson@synchronyfinancial.com
OBJECTIVE
To obtain a position in a professional environment where I can utilize my extensive customer
service, problem-solving, leadership, and administrative skills.
EDUCATION
Elite Nurse Assistant Training, Dayton, Ohio
Certified Nursing Assistant
May 2014, Successful Completion of CNA
University of Phoenix, Online
Bachelor of Science in Business Management
December 2017, Expected Completion Date
Miami-Jacobs Career College, Dayton, Ohio
Medical Coding and Medical Office Management Diploma
April 2004, 3.5 Overall GPA, Dean’s List every quarter
Certificate of Achievement in Office Management and Medical Terminology
SKILLS
• Efficient in using essential office equipment such as fax machine, word processor, and
copier
• Can answer multiple phone lines in any professional environment
• Technical proficiency includes MS Word, Excel, and PowerPoint
• Excellent communication skills acquired from working in customer service and collections
• Proficient in typing
RELEVANT COURSEWORK
• Office Management
• Medical Terminology
• Business Laws and Ethics
• Business English
• Psychology
WORK EXPERIENCE
Synchrony Financial Kettering, Ohio May 2015-Present
Secured Collection Representative
Contact customers regarding overdue accounts and determine reasons for non-payment in a
fast paced goal oriented collections department
Responsible for reducing delinquency and collecting payments on accounts

2. Ensure all customer information is correct, including phone numbers and addresses
Follow federal and state laws dealing with debt collections
Stratify collection activities to maximize cash receipts
Maintain accurate records about the customer payment status
Active member of the Women’s Network
Completion of Synchrony Financial Payment Solutions/Care Credit Collection Training
Healing Touch Home Healthcare Dayton, Ohio May 2014-April 2015
Home Health Aide
Responsible for assisting clients with daily living activities while in their home
Meal preparation and cleaning of different areas of the home
Provider of companionship to clients who may need it
Volunteers of America Dayton, Ohio August 2013- February 2015
Residential Monitor
Responsible for the internal and external safety of a transitional housing facility
Required to keep proper documentation to account for the activities of residents
Required to follow and execute rules and regulations that are required by the facility to ensure
employee and resident safety
Utilizes customer service skills to communicate with the residents as well as address their
concerns and issues
InfoCision Dayton, Ohio March 2010- April 2011
Communicator
Used proper phone etiquette to communicate with customers
Utilized customer service skills to resolve customer concerns and issues in a Call Center
environment
Good Samaritan Hospital Dayton, Ohio August 2008- February 2009
Environmental Services Technician
Trained new employees
Responsible for cleaning different areas of the hospital in a thorough and timely manner
Target Trotwood, Ohio September 2006- August 2008
Guest Service/ Food Service Team Lead
Supervised and Managed the Guest Service desk, cashiers, and café restaurant
Responsible for training new employees
Updated management on department productivity
Responded to guest concerns and issues in a timely and professional manner
Responsible for organizing food storage areas, freezers, and refrigerators in designated areas
Kept track of inventory needs for the front-end of the store and the café restaurant
Assisted cashiers with scheduling and work concerns and issues