Pamela Essex is seeking a position that utilizes her medical administration experience. She has an Associate's degree in Medical Administration and certificates in medical terminology, anatomy, physiology, medical records, medical law and ethics, office administration, CPT-4 and ICD-9 coding, pharmacology, and HIPAA. She is proficient in various medical software programs and Microsoft Word. Her experience includes roles as a Release of Information Specialist, Administration Assistant, Customer Service Representative, and Insurance Confirmation Clerk.

1. Pamela Essex
708-527-6115
pamelatownsend30@yahoo.com
Objective
A highly motivated and results-oriented professional with experience in performing a variety of duties along with staff
support duties which require a range of knowledge of organizational skills. Also maintaining a high level of confidentiality
when working with clients and/or patients in a highly organized medical setting, with experience with a racially and
ethnically diverse organization.
Education
The Chubb Institute 2005-2006
Earned Associates degree in Medical Administration with a Certificate in medical terminology, anatomy, and physiology,
medical records clerk medical law and ethics, office administrator productivity, CPT-4, ICD-9 coding, pharmacology, and
HIPAA Release of Information.
Computer Skills
Clinicare AllScripts, Centricity Flowcast, Enterprise Touchworks, Touchworks Scan, and Microsoft Word.
Experience
Advocate Medical Group November 2011 to Present
Release of Information Specialist
• Release information to persons or agencies according to regulations
• Review for completeness, accuracy, and compliance with regulations.
• Train medical record staff
• Process and prepare business or government forms in a timely manner.
• Answer phone calls, check all voice mails, and fax when needed.
• Post all payment and send payments to the bank, and follow up on all invoices paid and unpaid.
RSA Medical September 2009 to November 2011
Administration Assistant
• Resolve questions and concerns that the underwriting has.
• Organize and report any system and technical issues.
• Talk directly to the client and resolve any issues they may have as well
• Analyze a work flow and determine efficient methods to finish work overload.
• Assist with high priority cases and follow up with them until completed.
• Audit and correct errors that are made.
SXC Health Solution January 2009 to September 2009
Customer Services Rep Help Desk
• Assist pharmacies and clients in resolving problems and the ability to communicate solutions are essential.
• Fulfill any client requests that are faxed directly to the help desk.
• Maintain records of member’s prior authorization.
• Call tracking note regarding pharmacy calls received.
• File and maintain paper records in an organized manner.
• Perform daily function, projects and responsibilities assigned.
Walgreen's Home Care May 2007 to December 2008
Insurance Confirmation Clerk
• Confirm patient’s insurance details and assure they have coverage for medical equipment.
• Performed all reclaiming and per-authorizations for all equipment.
• Collected deductibles from patients and processed and documentation.
• Maintained copy records of all EOB's
• File documentation once processed by appropriate department or associate
• Looked up all codes for equipment
• Restock and order all supplies for the office.
References available upon request