Patricia Loper is seeking a position as a Phlebotomy Technician. She has an Associate's Degree in Human Services and is a board certified Phlebotomy Technician. She has over 10 years of experience in customer service roles and 5 years of experience as a domestic violence and sexual assault counselor. Her resume highlights her education, certifications, skills in phlebotomy and administrative work, and work history in customer service and counseling roles.

1. Patricia Loper
330 River Meadow Dr
Rochester, NY 14623
585-409-1958
patricialoper1@gmail.com
Objective
Dedicated and highly motivated Certified Phlebotomy Technician seeking to obtain a position as a
Phlebotomy Technician in a facility where I can apply my knowledge, experience, and training.
Willing to work mobile/home draws and nights.
Education
• Associates Degree in Human Services, Genesee Community College. May 2011
• NHA Board Certified Phlebotomy Technician; CPT, Bryant & Stratton College, Rochester,
NY. October 2014 (Highest Score on the exam in my class- 469/500)
• Completed Phlebotomy Course/Clinical , Bryant and Stratton, Rochester, NY Final Grade
97.2%, October 2014
• CPR Certification, October 2014
• Completed Course in Clinical Foundations/Medical Terminology. Bryant & Stratton College
Final Grade 105.6%, July 2014
• 37 credit hours completed towards Nursing Degree, Genesee Community College. 1994-1996
Skills
Phlebotomy
• Skilled at accurately performing routine blood drawing for medical testing and blood donor via
venipuncture, heel sticks and capillary puncture, and blood cultures following the correct order
of draw.
• Knowledgeable and proficient in the use of all standard phlebotomy equipment such as
tourniquets; vaccutainer tubes and sleeves; straight needles and butterfly needles; and lancets.
• Excellent knowledge of blood and non-blood specimen collection procedures, processing,
storage and transport to assure delivery of a quality specimen.
• Thorough understanding of centrifugation and specimen aliquoting.
• Conversant in POCT testing.
• Extremely diligent in following universal precautions, infection-control and safety procedures.
• Thorough knowledge of medical terminology, anatomy and physiology.
• Capable of reading medical requisition forms.
• Committed to ensuring the well-being of the patients by assuring safety, providing education
and instructions, building trust, allaying patient fears and elicit collaboration to minimize
patient discomfort during phlebotomy procedures.
• Able to work collaboratively with all professional staff.
• Able to efficiently preform CPR on adults and children.
• Special attention placed on proper patient identification, consent , and labeling.

2. • Able to take Vitals.
Customer Service
• 10+ years experience in customer service.
• Well developed skills in working with diverse populations and the general public.
• Outstanding verbal and written communication skills.
• Quick learner and consistently striving to increase knowledge.
• Excellent analytical and problem solving skills.
• Work well independently or as a team.
• Dependable and flexible.
• Supervisory and training skills- Trained and supervised new employee and volunteers.
Administrative
• Proficient in Microsoft Works-Microsoft Word, Excel and Power Point.
• Well developed skills in record keeping, typing, filing, word processing, faxing, coping.
• Fully efficient in organizing, prioritizing, decision making, and time management.
• Able to keep records and provide applicable reports.
• Answer phones in a courteous and professional manner and provide accurate information or
direct calls as needed to the appropriate personnel.
• Superior mathematic skills.
• Detail Oriented and thorough.
Counseling
• 5 years experience in crisis intervention.
• Caring and empathetic.
• Ability to assess needs and provide resources.
• Great Listener.
• Upbeat and positive attitude.
Work Experience
Shipping Specialist Aerotek (Coopervision) Rochester, NY 2012-2014
• Met and exceeded goals in quality and performance for the packaging and shipping department
Customer Support and Sales Consultant 2011-2012
Sutherland Global-ATT Mobility Sales, Rochester, NY
• Met and exceeded goals as a customer support and sales consultant in a high volume call center
Mail Program Specialist-Time Warner Cable, Rochester, NY 2007-2010
• Proficiently processed, packaged, and shipped outgoing equipment orders generated from two
large call centers
• Adjusted customers billing accounts for returned equipment for upgrades, downgrades and
disconnects
• Handled inventory orders to meet the demands of the department.
• Kept accurate records of department production and provided monthly reports.
• Assessed and implemented operational improvements.
Customer Care Specialist-Time Warner Cable, Rochester and Batavia, NY 2000-2007
• Met and exceeded all goals in every aspect of the job

3. • Customer care support including billing, technical, and sales in a high volume call center.
• Provided on the job training for new hires.
• Specialized in sales and retention.
Domestic Violence and Sexual Assault Counselor/Advocate 1995-2000
Wyoming County Victims Service, Warsaw, NY
• Responsible for providing extensive support and counseling for victims of domestic violence
and sexual assault victims.
• Coordinated and staffed a 24hr hotline with 30+ volunteers .
• Developed and implemented a support group for children.
• Provided community outreach to meet clients needs.
• Managed a safe house for Domestic Violence victims.