1. ISAURA RIVERA
1015 Boynton Avenue Apt 6E Bronx, NY 10472 * Home (347) 591-1469 **Cell (347) 360- 6046 Riveraisaura84@optimum.net
Objective:
AAMA Registered Medical Assistant- seeking a position in a Medical Facility
KEY STRENGTHS AND SKILLS:
• Management skills:Influencing, leading,negotiating and delegating abilities,refined planning and meticulous
organizational skills thatbalance work,team support and responsibilities in a timelyand professional manner.
• Communications: Fluentin English and Spanish; proven communication abilities,both oral and written; a highly
effective team player that understands the value of working with all level of employees.
• Computer Literate:Microsoft Word, Excel, Power Point, Medical Billing & Coding,Medisoft, medtrak.
• Proven interpersonal work relations, communications, and people skills with the ability to interface with staff, sales
representatives, and managers.
• Extensive exposure to public and customer service requirements, always attentive to the importance of maintaining
excellent customer satisfaction.
EDUCATION:
Keystone High School
Hazelton, PA
• Obtained General Equivalence Diploma
Sanford Brown Institute GPA 4.0
New York, NY
Medical Assistant Program (Medical
Assistant Certificate)
• Student Ambassador Vice President
EXPERIENCE:
Medical Assistant (Externship)
Jacobi medical center 08/14 to 09/14
• Performed Phlebotomy *500+ Patients
• Use Quadramed CPR software program to check and enter patients orders from the doctor
• Scheduling appointments and greeting visitors
• Completion and submission ofinsurance forms
• Sorting/Handling mail
• Patient's charts Medical Records filing/updating/record-keeping
• Preparing/ Sanitizing The Examination room for the next patient
• Restocking all Medical supplies
• Worked under OSHA and CLIA guidelines to ensure the employees and patients safetythat all procedures were
carried out in the upmost and based on the guidelines thatwas taughtto us
• Always wore my PPE to protect myselfand the patient from any contamination or microorganisms thatmightharm
me or the patient
Assistant Manager/ Cashier
Bp Gas Station 08/10 to 03/12
• Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.
• Greeted customers and ascertained whateach customer wanted and needed.
• Answered questions regarding the store and its merchandise.
• Computed sales prices,totaled purchases and received and processed cash and creditpayments.
• Set up advertising displays and arranged merchandise on counters and tables to promote sales.
• Totaled price and tax on merchandise purchased bycustomers, using a cash register,and calculator.
• Ordered store inventory and paid ordered productcash and check.
Customer Service
Staples 05/09 to 12/09
• Checked to ensure thatthe appropriate changes were made to resolve customer problems
• Kept records of customer interactions and transactions, recording details ofinquiries, complaints, and comments, as
well as actions taken.
• Resolved customers service and billing complaints byperforming activities such as exchanging merchandise,
refunding money,and adjusting bills.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined charges for services requested, collected deposits and payments, and arranged for billing.
• Conferred with customers bytelephone and in person in order to provide information aboutproducts and services, to
take orders and cancel accounts, and to obtain details of complaints
HCR (Rehab center for the elderly) 03/00 to 04/01
Certified Nurse Assistant
• Treated cuts and burns and performed minor surgery.
• Administered emergencymedical care to patients during emergencysituations in absence ofsuperior.

2. • Recommended necessarymeasures to ensure sanitaryconditions are maintained.
• Recorded, transcribed and filed medical case histories.
• Prepared requisitions for supplies,services and equipment.
• Successfullyhandled ADL (activities of daily living) for my patients.
• Worked under OSHA and CLIA guidelines to ensure the employees and patients safetythat all procedures were
carried out in the upmost and based on the guidelines thatwas taughtto us
• Always wore my PPE to protect myselfand the patient from any contamination or microorganisms thatmightharm
me or the patient
Skills:
Clinical: Administrative:
• EKG/ECG
• Phlebotomy
• Vital signs
• Urinalysis
• OSHA &
HIPAA
Trained
• Injections
• Suture Remove l/
Bandaging
• Instrument preparation
• Sterile tray wrapping
and setup
• Autoclaving/Sterilization
• CPR/AED Certified
(valid till 2016)
• Patient position for
examination
•MSW
•Excel
•Medical coding& Billing
•Medisoft
•Med track
•Quadra med CPR
•Power point
• CMS-1500
• Insurance processing
• Scheduling patients
• Creating and distributing
office Documents
• Registering/discharging
patients
• Records management