1. Dana L. Fuller
1609-B Laurel Avenue Chesapeake, VA 23325
(757)409-9261
CAREER OBJECTIVE:
To obtain a full-time position in customer service, guest relations and
management that will provide challenges and opportunities for professional
growth and development and utilize my past professional experiences.
EDUCATION
Tidewater Community College Chesapeake, Virginia 2006-2007
General Education Classes
Tidewater Community College, Virginia Beach, Virginia August 2002
Medical Assistant Program Graduate
Clinical Externships completed at the following locations:
o Windermere Nursing Home, Virginia Beach, VA February 2002
o Dr. George Kemp, Gyn/Oncology, Virginia Beach, VA March-May 2002
o Atlantic Pediatric Specialists, Virginia Beach, VA May-June 2002
o Dr. Namnath Nayac, Endocrinologist/Internal Medicine/Diabetes
Specialist, Virginia Beach, VA June-July 2002
Tidewater Community College, Virginia Beach, Virginia May 2002
Nursing Assistant Program Completion
Norfolk State University, Norfolk, Virginia 1995-1996
General Education Classes
Oscar Smith High School, Chesapeake, Virginia
Graduate of Class 1993
SKILLS
Micros System
Microsoft Office including Word, PowerPoint, Excel, & Access
Medisoft Medical Program
Phlebotomy Experience

2. PROFESSIONAL EXPERIENCE
Off the Hook Restaurant April 2014-September 2015
Chesapeake, Virginia Management and Server
Oversees daily functioning of restaurant including opening
and closing restaurant, prepping foods, provided
training,
managed bank inventory and cash handling and discounts,
conducted bar inventory, opening and closing reports,
Consistently focused on guest satisfaction and sales
including resolving guest complaints and guest relations.
Built relationship with guests and developed regulars.
Kincaid’s Restaurant February 1999-March 2014
Norfolk, Virginia Management
Oversees daily functions of restaurant including opening
and closing restaurant, food preparation and handling, drink
preparation and handling, and making sure guests are
satisifed. Completes staff scheduling, prioritizes, and
assigns restaurant staff jobs and duties daily. Resolves
routine problems encountered in performance with staff,
handles cash by counting bar banks at close of business
nightly and prepares bank deposits. Does inventory as
needed and puts together restaurant orders. Inputs
information into the computer system for tracking
purposes. Highly focused on guest satisfaction and
customer service.
Cocktail Server/Head Server
Server, bartender, and new employee trainer, handles
money, operates POS computer system, responsible for
shift schedules, and opening/closing shifts. Guest
satisfaction, getting food out to guest in timely manner, and
handling guest complaints to ensure guest satisfaction.
City of Chesapeake October 2004-October 2005
Norfolk Highlands Primary Cafeteria Aide
Food preparation and cooking for all elementary school
children. Responsible for cashiering, cleaning, stocking and
inventory on all items.
Ruby Tuesdays May 1998-February 1999
Chesapeake, VA Dining Room Server/Hostess
New employee trainer. Handling money, operating touch
screen computer, guest services.

3. Duck Inn & Gazebo April 1994-August 1997
Virginia Bch, VA Dining Room Server/Trainer
Duties included: customer service, computer operation,
money handling, new employee trainer, worked outside in
gazebo & for beach parties.
Cope Cabana Tanning Salon February 1997-August 1997
Norfolk, Virginia Sales Associate
Duties included: customer service, sales, computer
operation, hygiene of tanning equipment, scheduling
appointments. Opening and closing store. Achieved highest
honor in sales awards.
Various Local Restaurants 1993-1997
Dining Room Server/Hostess
Worked at Lone Star, Captain George’s, Pargos,
Applebee’s, and Ruby Tuesdays while completing high
school and taking college courses.
PROFESSIONAL REFERENCES (personal references available upon request)
Pam Evans Asst. Vice President, Bank of America (757) 408-8623
Dan Bell President, future of Hampton Roads, Inc. (757) 373-6517
Linda Bolen Manager, Off the Hook (757) 403-1269