1. ITSUNIO BASENA
Email: Itsunio@gmail.com
Contact: +971529346158
Career Objective:
Seeking for better position to get an opportunity in an organization where
energy, ability and team commitment is of high value and hold a position that
encourages personal, professional career growth and performance is
recognised through compensation and expanded responsibility.
Career Summary:
 6+ years of experience in providing customer and personal service.
 Demonstrated record of exceptional reliability.
 Able to think independently and quickly to resolves problem.
 Expertise in anticipating and responding to customer needs.
 Take pride in providing excellent customer service.
 Adapt well to challenge, resourceful and flexible.
 Provided exceptional, friendly and fast service.
 Consistently adhered to quality expectations and standards.
Work experience:
 Working as a senior waiter in all day dining Restaurant at Hilton Hotel and
Resort Abu Dhabi (25th
March 2014 to present)
 Work as a Food & Beverage Assistant at Greenwood Hotel & Resort Guwahati
India (10th
March 2012 to 12th
March 2014)
 Work as a Food & Beverage Assistant at Vivanta by Taj Bangalore India (April
4th
2011 to Sept 30th
2011)
 Work for a year in Bahrain as a server Yum Yum tree Restaurant (18th Oct 2009
to 19th Dec 2010)
 Work as a HOT For a year in Food & Beverage Service at Royal Orchid Hotels
Bangalore (Sept 17th 2007 to 20th Dec 2008)

2. Main Duties:
 Ensuring the use of current standards operation procedures by all team
members within the department.
 Attending to customer enquiries and ensuring they receive excellent
customer service.
 Taking responsible for managing the time keeping records for all team
members on shift.
 Responsible in assisting the manager in preparing the menu card as well
as price list.
 Providing effective supervision of all food and beverage services
Perform in line of hotel guidelines, policies and procedure.
 Completing daily administrative duties such as scheduling, attendance,
personal files and requisitioning.
Keyskills and strengths:
 Professional work ethic
 Excellent written and verbal communication skills
 Ability to work in a team
 Customer service skills
 Good leadership abilities
 Motivated Waiter experienced working in a busy restaurant
 Organized individual with excellent customer service and attention to detail
Education:
 Three years Diploma in Hotel and Hospitality management SBIHM Kolkata
(2004-2007)
 PUC 12 from KMC College Nagaland University 2002
 High school leaving Certificate 1998
 Essential Food Safety Training Certificate
Personal Details:
 Nationality: Indian
 Marital status: Single
 Date of birth: 19-10-1983
I hereby declare that the above statements are true and correct to the best
of my knowledge and belief.
(ITSUNIO BASENA)