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Resume utkarsh


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Resume utkarsh

  1. 1. CURRICULUM VITAE UTKARSH KUMAR SAXENA _____________________________________________________________ Career Objective To attain excellence in the Company and to achieve higher posts in my area of interest and keep growing by doing challenging jobs together with growth of the company. PERSONAL DETAILS: Address : Telephone Mobile Number E-Mail ID : : : Date of Birth Languages Known Marital Status Area of Interest : : : : RB-IV, C-339, Central Railway Hospital Campus, Near Pune Railway Station, Sanjay Gandhi Marg, Pune-411001 (Maharashtra) +91-20-26105652 +91-9762970240 20th August 1984 English, Hindi and Marathi. Unmarried Front Office / Guest Relations EDUCATIONAL QUALIFICATION: • • • Completed 3-year B.H.M.T.T. from MGV’s College of Hotel Management & Catering Technology, Nashik, Maharashtra in 2009. Completed HSSC with Commerce Stream from Maharashtra Board in 2003. Completed SSC from CBSE Board in 2001. PROFESSIONAL EXPERIENCE: Work Experience Currently working at Country Club (India) Ltd as Customer Support Executive since 14th November 2012 Job Description: 1. Handle customer service requirements like bookings, documentations, queries. 2. Speed and efficiency of service given. 3. Co-ordination with other departments. 4. Going beyond the professional need of the customer by providing other products. 5. Enhancement of customer value. 6. Customer acquisition through referrals.
  2. 2. • Worked with New Leaf Hotels (A Three-star Boutique Hotel), Pune as a Front Office Executive from 19th March 2012 to 10th November 2012. Job Description: 1. Attending Calls 2. Allocation of Rooms 3. Operating Smooth Check in & Check out 4. Co-coordinating between the guest & hotel service. 5. Ensures guest privacy, safety and security at all times within Hotel premises. 6. To control group and individual reservations to ensure maximum occupancy. 7. Collection of Money through Card/ Cash 8. Collecting Feedback from Clients 9. Ensures all records and documents are maintained as per standards laid down by the management. • Worked with Hotel Madhav International (A Three-star Business Hotel), Pune as a Front Office Executive from 16th June, 2011 to 15th March 2012. Job Description: 1. Attending Calls 2. Building relationship with Clients 3. Operating Smooth Check in & Check out 4. Co ordination with different departments 5. Collection of Money through Card/ Cash 6. Collecting Feedback from Clients 7. Allocation of Rooms 8. Maintaining reports • Worked with K.F.C. (Kentucky Fried Chicken) as a Crew / Team Member from 19th February 2011 to 22nd May 2011. Job Description: 1. Ensure operation adhere to KFC values and standards. 2. Maintain high level of hospitality, cleanliness and speed in all areas of operation. 3. Adhere to and follow work schedules. • Worked with Country Vacations (A division of Country Club India Limited) Pune Branch as Customer Care Executive from 22nd July 2009 to 27th February 2010. Job Description: o This job was Front end as well as Back end (handling members personally as well as on phone) o Make booking of the existing members. o Solving the queries of the existing members. o Handling complaints of the existing members. Transferred to Ghaziabad. Worked in Ghaziabad branch as Venue Sales Consultant from 01st April 2010 to 13th October 2010.
  3. 3. Job Description: o To identify potential customers, create and close new business opportunities in line with the strategic direction of the company. o To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service is met at all times. o To prepare sales proposals for prospective clients. o Regular liaison sales/Pre-sales and member relations department. o To keep abreast of new products and services and undertake training as and when required. o Any other activities as defined by the sales manager Industrial Training • 5 months Industrial Training at Hotel Tuli International, Nagpur (A 107 rooms Four Star Hotel) in Front Office Department & Food Production Department from 1st June 2007 to 31st October 2007. • 1 month Industrial Training at The Pride Hotel, Nagpur (A Five Star 102 rooms Airport Hotel) in F&B Service and House-keeping Department from 1st June 2006 to 30th June 2006. • 1 month Industrial Training at Hotel Tuli International, Nagpur (A 107 rooms Four Star Hotel) in House-keeping & Front Office Department from 4th December 2005 to 4th January 2006. EXTRA-CURRICULAR ACTIVITIES:  I was a part of the Theme Dinner “Best of India – An Authentic Indian Treat” as Housekeeper organized by the college.  Worked as Executive Housekeeper in “The Taste of India – 2008” organized by the college on 20th and 21st September, 2008. COMPUTER KNOWLEDGE:  Computer Savvy.  Knowledge of MS-Office and Internet.  Working knowledge of IDS Fortune [version 4.01] and Amadeus [version W7.2.1G.03 (375) ] DATE: PLACE: SIGNATURE (Utkarsh Kumar Saxena)