This document contains the resume of Ace Vincent P. Sagario. It summarizes his personal and professional experience. He is currently employed as a Medical Authorization Executive in Dubai, UAE, where he has worked since 2013 providing pre-approvals for medical insurance claims. Prior to this, he held supervisory and customer service roles in the Philippines for companies like Travelocity and Bell Canada. Sagario has over 10 years of experience in nursing, including as a Clinical Instructor and Staff Nurse. He holds a Master's degree in Nursing and has additional skills in hair/makeup artistry and event coordination.

1. ACE VINCENT P. SAGARIO
Marwan & Majid Eid Bin Mudaiya, 124/12A St. Reqqa East, Flat 1,72071, Dubai, UAE
Mobile No. : 056 404 3059
Email Address: acesagario51883@gmail.com
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PERSONAL INFORMATION:
Age : 31 years old
Date of Birth : May 18, 1983
Place of Birth : Iligan City, Lanao del Norte, Philippines
Civil Status : Single
Nationality : Filipino
VISA Status : EMPLOYMENT VISA
CAREER OBJECTIVE:
Seeking for a challenging responsible growth oriented position where my qualification and
experiences can be effectively utilized and share for the benefit and advancement of the company.
SUMMARY OF QUALIFICATIONS:
 Equip with knowledge, skills, and attitude and performs functions according to professional
standards.
 Able to thrive in high-pressure situations, with exceptional focus and follow-through abilities.
 Ethical healthcare provider with high tolerance for stress, pleasant disposition and excellent
judgment and critical thinking skills.
 Friendly, outgoing, charismatic, easily adapt to new environment and changing priorities.
 Works in accordance with the law and follows religiously rules and regulations of all institution.
 Accepts responsibility and accountability for own decisions and actions.
 Computer / Internet application skills, word processing and typing, excel, powerpoint
 Establishes good interpersonal relationship with colleagues and other member of the institution.
JOB EXPERIENCES:
• MEDICAL AUTHORIZATION EXECUTIVE (Helpline/ Call Center Agent)
NEURON LLC., Dubai Silicon Oasis (TPA – Third Party Administrator)
February 2013 to Present
Job Description:
- Provide pre-approvals to providers within the GCC list of the members network.
- Assess queries of members regarding the coverage of their medical insurance.
- Answer all queries from providers and members in regards to the coverage of the
medical insurance policy.
- Coordinate to concern insurance company for a faster and easier confirmation of the
approvals.
- Process medical claims(E-claims processor).
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• SUPERVISOR – CUSTOMER SERVICE
TRAVELOCITY at WNS PHILIPPINES
March 2011 to December 2012
Job Description:
- Answer all escalations from front line agents regarding their travel experience.
- Provide better and clear solutions on customers travel problems.
- Supervise new and tenure agents to assure quality standard of customer service.
- Coordinate with suppliers (airlines, hotels and cars) on how to solve the customers’
issues on their travel and vacations.

2. - Participate on daily, weekly and monthly account and huddles/meetings to keep abreast
of the latest trends and issue.
- Send emails and escalations to other departments to immediately resolve the issue.
- Provide coaching to agents who provided wrong information to customers to prevent
future occurrences.
- Conducts team huddles to disseminate feedbacks from the customers
- Conducts call listening to ensure the quality of calls handled by agents.
• CUSTOMER SERVICE REPRESENTATIVE
Bell Canada 310 at SITEL – OJV Philippines
June 2010 to February 2011
Job Description:
- Answer all concerns in their monthly bills.
- Provide support on some technical problems with their internet and television
subscriptions.
- Cater to all queries on how to get save on their home phone bills.
- Offer new way of getting a saving in putting all their subscriptions into a package for a
lesser amount of charge.
- Receive and process orders.
- Ensure good quality of customer service.
• CLINICAL INSTRUCTOR
Tanchuling College/ Amando Cope College/ Bicol University – Tabaco Campus, Philippines
November 2006 – April 2010
Job Description:
- Supervise nursing students into their clinical exposures (both hospital and community
clinics).
- Conducts lectures and health educations on the different nursing skills and procedures.
- Assess students performing nursing procedures in actual patients in the hospital.
- Evaluate students on the performance towards the assign patients.
- Provides good and therapeutic environment for a conducive learning.
- Ensure the correct way and keeping the standard on the nursing procedures.
- Enhance the students SKA (skills, knowledge, attitude) towards the nursing field.
- Prepare them to be holistically future nurses.
• STAFF NURSE (MEDICAL – SURGICAL WARD)
Tanchuling General Hospital
Bicol, Philippines
June 15, 2006 to June 15, 2009 (3 years)
Job Description:
- Assist post surgical patient for early recovery (Vital Signs Monitoring)
- Help promote health and prevent further complications in the medical ward.
- Perform and Promote Therapeutic Environment
- Assist doctors during rounds
- Carried out Doctors’ Order
- Administer Medications (Oral and IV etc.)
- Conduct proper endorsement to the next shift.
- Provides bed side care to patient.
- Ensure proper documentation.
- Conducts health teachings to patients and relatives.
- Coordinate with other departments for carrying out all procedures.
- Involve relatives in the healing process of the patient by providing health teachings.
- Conducts post surgical health teachings for the immediate healing process of the
wounds.

3. SPECIAL SKILLS:
• HAIR & MAKE – UP ARTIST / IMAGE STYLIST
- For weddings, beauty pageants, debut, and all other occasions
• EVENT COORDINATOR
- For seminars and trainings, beauty pageants, weddings, etc.
• HOST / EMCEE
- As beauty pageant host, company seminar and trainings, etc.
EDUCATIONAL ATTAINMENT:
POST GRADUATE CAMARINES SUR POLYTECHNIC COLLEGES – Graduate School
2006 – 2009
Camarines Sur, Philippines
Master of Arts in Nursing
Academic Excellence – MAGNA CUM LAUDE
Excellentissimus in Oral Revalida – Post Graduate Thesis
COLLEGE TANCHULING COLLEGES 2003 – 2006
Legazpi City, Philippines
Bachelor of Science in Nursing
ILIGAN MEDICAL CENTER COLLEGE 2001 – 2003
Iligan City, Philippines
Bachelor of Science in Nursing
MINDANAO STATE UNIVERSITY – ILIGAN INSTITUTE OF TECHNOLOGY
2000 – 2001
Iligan City, Philippines
AB Filipino
SECONDARY ILIGAN CITY NATIONAL HIGH SCHOOL 1996 – 2000
Iligan City, Philippines
I hereby attest that the above data are true and correct.
ACE VINCENT P. SAGARIO
Applicant