1. Jackie L. Webb
6399 Morningstar Dr apt. 835 The Colony, TX [318-503-3532 jlyoung150@yahoo.com
Objective To take a challenging and responsible leadership position where my skills and knowledge
will be used to the fullest and will be beneficial for the employer and my personal career.
Experience Conifer Health Solutions
09/2008 – present
MECS Financial Advocate
• Evaluates documentations to approve or deny charity and indigent care for
compliance to Conifer polices. Analyzes and assesses tax return, income
verification, bank statement, living expenses etc.
• Complete application package recommending or denying Conifer Charity or
Indigent Care including calculation of income expenses and outstanding debt and
preparation of summary sheet.
• Contact patient to obtain required verifications and other financial documentation
to evaluate for Conifer Charity or Conifer Indigent.
PA Representative ER/OP
• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including: input of demographic and
insurance information.
• Explain forms to patients and assist with form completion, via paper or tablet as
necessary
• Responsible for collecting patient payments which can include explaining benefits
given from insurance verification.
• Assist Supervisor with Ice report and QS report
• Take on call over the weekend when needed.
QA Coordinator
• Completes quality assurance audits of specified number of patient accounts within 3
days post-discharge
• Resolves identified billing errors prior to bill drop as required
• Audits accounts to ensure all demographic, insurance payor information and
signatures are acquired and documented correctly
• Audits accounts to ensure all benefits and authorizations are obtained and
documented
• Audits accounts to ensure that all quality assurance standards are met
• Reviews QA statistical data with Patient Access Management, Directors, Trainers,
and Facility Directors. Identify problems and trends, and recommend needed
solutions.
Insurance Verifier/ Scheduler (CPAS) and Centennial Medical Center
• Responsible for accurately obtaining and entering proper demographic for
Scheduling, ER, Insurance Verification, and Patient Access.
• Obtain proper pre-certification, referral, and authorization for inpatient and outpatient
procedure.
• Complete Compliance Checker process and obtain and accurately complete Advance
Beneficiary Notice (ABN) or Medicare Secondary payer (MSP) forms when
applicable.
• Review work and ensure accuracy of data such as patient type, code identification,
insurance, financial class to minimize error rate and time delays in clinical and billing
department.

2. • Make recommendation to implement improved process.
• Schedules outpatient and inpatient procedures using information provided by
physicians offices.
Referral Coordinator
04/08-09/08 Concentra Medical Plano, TX
• Process diagnostic and specialist referrals for Concentra Medical Center.
• Obtain authorization for outpatient and inpatient and update patients’ referrals from
adjusters and or employers.
• Schedules appointment as appropriate for patients.
• Conducted inbound and outbound calls necessary to obtain authorizations in a timely
and accurate manner.
• Consistently exceeded required quota accurately.
Install Relation/ Data Entry
02/05-04/08 The Home Depot, Dallas, TX
• Resolved problems for installer, store associates and customers.
• Provided measurements for installations to store associates.
• Handle the schedule dates between the installers and customers.
Booking Deputy / Supervisor
03/01-02/05 Ouachita Parish Sheriff Dept.
• Supervised up to four deputies, and provided on the job training.
• Monitored inmates held in custody until released or moved.
• Consulted with judges, probation & parole, bondsmen, and other law enforcement
agencies.
Qualifications
• Knowledge of front end and little knowledge of back end Revenue Cycle Service
area.
• Exhibit competency in the use of all registration systems (ACE, PBAR, PHS,
STAR, Tracker, Meditech, Star Epic and PASS).
• Working knowledge of Protected Health Information (PHI) and Health Insurance
Portability and Accountability (HIPPA).
• Ability to prioritize and organize work.
Education The University of LA at Monroe
Collin County Community College
References References are available on request.