1. Anita Humphreys
13 Dogwood Road
Medway, Ohio 45431
937-212-6035 CELL
937-543-8341 MESSAGE
ahump2005@gmail.com
To obtain the position of Administrative Assistant with where I can apply my multiple years of experience in
the office business and elite customer service skills to provide clients with a memorable and thorough
experience.
SKILLS
• Skillful verbal and written communication skills.
• Exceptional listening skills.
• Accomplished in handling multiple phone lines, face-to-face contact with clients, visitors and
employees; and clerical duties.
• Continuously practice learning to become better at tasks.
• Efficient in time management.
• Experience in providing timely and effective resolutions for escalated calls and conflict resolutions.
• Proficient in organizing, planning, time management, coordinating resources and meeting deadlines.
• Maintained professional work flow.
• Retain schedules for multiple Therapists and Doctors.
• Accomplished with office equipment.
• Qualified Word processing skills.
• Proficient with Excell
• Familiarty with Powerpoint
• Competent with multiline phone systems.
• Employee guidance
• Guided special assignments and projects.
• Dependable.
• Detail oriented.
• Mastered, and documented correspondence, invoice presentation, brochures, meeting minutes, reports,
and relevant materials including insurance claims files and patient records.
• Evaluate and breakdown claims files.
• Observe HIPPA regulations.

2. Experience
Hartzell Mortuary Service, Dayton, Ohio 01/2013 to present
Funeral Assistant
• Handling of Human Remains.
• Vehicle attendant {cleaning, delivering,operating}.
Assurant Solutions, Springfield, Ohio
Hazard Insurance Claims Specialist, 03/2006- 10/2014
• Responding to client relations in regards to property insurance claims in call center and office environment to assist
with issues of claim.
• Assisted with special assignments and extra projects, which resulted in a more productive work- flow.
• Created policies and procedures to ensure aged claims were worked and closed timely.
• Evaluate and breakdown claims files for possible release of funds.
• Trained new and existing employees with proper procedures for processing insurance checks.
• Provided timely and effective resolutions for escalated calls.
• Open and create claim files, then filing when completed.
Accusource, Dayton, Ohio
Temporary Worker, 12/2005 - 3/2006
• Temporary employee working at Assurant Solutions.
• Assisted with large amounts of claims due to 2005 Hurricanes.
• Provided excellent customer service during high stress situations.
• Maintained professional work flow while also provided effective conflict resolution.
• Worked additional overtime as needed due to significant influx of claims.
Orpro Prosthetic & Orthotics, Dayton, Ohio
Administrative Assistant, 12/2002 - 8/2005
• Managed scheduling and maintained schedules for practitioners as well as tracking the off-site surgery schedule.
• Prepared, recorded, proof-read correspondence, invoice presentation, brochures, reports, and relevant materials.
• Record and prepare meeting minutes.
• Uphold manual and automated information filing systems.
• Handled and verified all insurance coverage with reliability and accuracy.
• Complied with HIPPA regulations.
South Community Behavioral Healthcare, Dayton, Ohio
Administrative Assistant, 2001-2002
• Managed scheduling and maintained schedules for therapists and Doctors as well as for the in patient hospital.
• Prepared, recorded, proof-read correspondence, invoice presentation, brochures, reports, and relevant materials.
• Record and prepare meeting minutes.
• Uphold manual and automated information filing systems.
• Handled and verified all insurance coverage with reliability and accuracy.
• Complied with HIPPA regulations.
EDUCATION
High School, Diploma
Miamisburg High School, Miamisburg, Ohio
Assurant, 2013
Customer Service Training Course, Springfield, Ohio
REFERENCES

3. Toby Hartzel / Hartzell Mortuary Services
2257 Talbot Court
Fairborn, Ohio 45324 (937) 767-2806
Ken Luther / Greater Dayton Transit/Service and Repair / Cubscouts-America
4 S Main St
Dayton, Ohio 45402 (937) 308-9764
kluth440@yahoo.com
Kelly Watson
58 Lawn Ave,
Medway, Ohio (937) 520-4484
Heidi Ripley / Team Lead from Assurant
3127 E High Street
Springfield, Ohio 45505 (937) 408-9948