1. Heather L. Hurley
4606 8th
Ave.
Moline, IL 61265
(309) 912-3111
Email: hurleyager@yahoo.com
Summary of Qualifications
• Energetic and ambitious; works well individually with minimal supervision or as part of a team.
• Handles pressure well and can adapt shifting priorities.
• Very detail oriented; committed to thorough completion of projects.
• Decisive, analytical, creative; able to problem solve in an ever-changing environment.
• Effective negotiator; able to overcome objectives and resolve concerns with tact and diplomacy.
• Strong communication and presentation skills with the ability to over see computer programs such as Data Analysis
with Spreadsheets and Data Base Essentials for Business.
Education DeVry University, Chicago, IL
Bachelor of Science Degree in Business Administration, Specified in Health Service Management, Projected Graduation
April 2015
Black Hawk College, Moline IL
Associate in Arts Degree (AA) 2011
Employment History
Employment during College:
Dec. 2014 to East Moline Glass
Present PMA Submittals Coordinator
• Oversee specifications for all commercial projects.
• Retrieve the adequate information specified for each product within each project.
• Submit all transmittals, samples, close outs, etc.
• In charge of resubmission of all project submittals until approved.
• Assist project managers in any additional tasks such as project orders, quotes, request for information, etc.
Aug. 2013 to Palmer College of Chiropractic, Davenport, IA
December 2014 Insurance Representative
• Updating patient medical histories, updating patient personal history, updating patient current insurance info.,
verifying all patient’s current insurance, and data entry pertaining to current interns/patient’s updated or new
insurance info.
• Assisting patients with general info. regarding payments, insurance denials, financial hardship, payment programs,
etc.
• Act as liaison between, doctors, interns, and patient’s pertaining to medical payments, insurance coverage, treatment
coverage, etc.
• New patient assessment of all current and past information including history of medications, allergies, contact
information, current insurance information, balancing daily journals, and handling all incoming accounts receivable
pertaining to insurance payments as well as denials.
Aug. 2011 to Progressive Home Wound Care, Moline, IL
Present Medical Assistant
• Updating medical histories, updating charts and transcribing dictations.
• Assisting the physician with various wound care procedures traveling to various nursing within the Quad Cities.
• Act as liaison between staff, doctors, and primary patient pertaining to test results and care plans.
• Patient assessment and administration of treatments.
• Oversee the charting of treatment modalities as well as working with the patient and their family consulting on care.
Jul. 2010 to Belgian Village, Moline, IL
Aug. 2013 Bartender/Waitress
• Determining customer needs and insuring customer satisfaction from seating arrangements to ordering food.
• Maintaining bar inventory and contacting distributors for ordering liquor, beer and wine.
• Well versed in customer service performing a series of activities designed to enhance the level of customer
satisfaction and meeting customer’s expectations.
• Responsibility of closing out nightly shift, deposits, and balancing cash drawers.
Jul. 2009 to Olive Garden Restaurant, Davenport, IA
Aug.2010 Server
• Ensuring the smooth operation of day-to-day business.
• Worked closely with upper management to learn all aspects of the restaurant industry.
• Assisted staff members with various duties through open communications to provide quality service.
• Training new hires on company’s policies and procedures.
Jun. 2008 to Metropolitan Medical Laboratory, Moline, IL
Jul. 2009 Client Services
• Performing clerical support duties for a medical laboratory.
• Oversee the verification of insurance policies inputting information into the computer.

2. • Field all incoming calls directing them to the various departments as well as being in charge of updating medical data
entry of patients testing results and physicians orders.
• Greet and direct patients and family members to various departments and field incoming calls pertaining to Doctors
orders along with patients care instructions.