1. Alaina Holley
Patient Service Representative - ASL/Sinus Dynamics Pharmacy
Fillmore, CA 93015
alainaholley@yahoo.com - (805) 418-0072
An experienced pharmacy technician and patient services representative with success in high volume patient
care environment as well as
Authorized to work in the US for any employer
WORK EXPERIENCE
Patient Service Representative
ASL/Sinus Dynamics Pharmacy - Westlake Village, CA - January 2014 to Present
Duties: Assist patients with purchases using proper phone etiquette; providing detailed treatment and device
directions and/or directing calls to appropriate pharmacy personnel. Assist physician's staff and patients with
medication refills. Pharmacy software: CarePoint/Guardian Rx and Foundation Systems (FSI).
Job Coach
The Arc of Ventura County - Simi Valley, CA - October 2008 to December 2014
Assist with the mental, physical and emotional needs of the mentally disabled. Provide support and supervision
for clients while they performed their designated employment.
Pharmacy Tech Intern
Ventura County Medical Center - Ventura, CA - February 2013 to March 2013
Stock supplies and medications, deliver medications to all areas of the hospital, practice making IVs using
aseptic techniques, clean the hood, reconstitute medications, plug IV bags, make unit dose packs, defrost
premixed IV bags and learned Pyxis system.
Certified Nursing Assistant
Fillmore Convalescent Center - Fillmore, CA - April 2006 to October 2008
Assist patient residents with activities for daily living. Immobile patients required daily hygiene care and
transport in wheelchair. Mobile patients required assistance going to and from daily meals. Extensive lifting
and moving of patients was required on a daily basis.
EDUCATION
Pharmacy Technician License
Charter College - Oxnard, CA
April 2012 to March 2013
Nursing
Moorpark College - Moorpark, CA
2006 to 2008
Fillmore High School - Fillmore, CA

2. ADDITIONAL INFORMATION
COMPETENCIES:
• Handles over 100 incoming and outgoing calls daily from patients, doctors, and other healthcare providers
resolving questions and concerns. Documenting patient files accurately and timely while delivering exceptional
customer service.
• Experienced assisting patients with activities of daily living, mental and providing emotional support.
• Work closely and comfortably with clients, other professionals and supervisors with ability to deal with people
in a patient, respectful and understanding manner.
• Approach work with pride, enthusiasm and positive attitude.
• Conscientious, outstanding organizational skills, self-motivated and dependable.
• Ability to work independently, prioritize work, problem solve, work effectively using strong organizational skills,
written and oral communication, ability to analyze details, and good judgment while working cooperatively with
co-workers, clients and outside professionals.
• Knowledge of Microsoft Office, including Word, Excel and Outlook.
• Excellent typing skills.
• CPR Certified by the American Heart Association
• Licensed Pharmacy Technician