1. MARIA T. CARTHON
(480) 341-9121  maria.cls.lab@gmail.com
E
xperienced managerial and customer services professional, dedicated to providing superb leadership and exceptional customer
service. Strong history of resolving client issues in a timely and professional manner. Proven ability to partner effectively with
healthcare providers and members, as well as fellow employees. Self-starter with unparalleled customer service and people
skills. Able to work effectively under fast-paced and high pressure situations.
 Management/Staff
Training
 Database
Management
 Operational Support
 Inventory/Warehous
e Management
 Customer Service
 Technical Support
 Staff Supervision
 Inventory Control
Professional Career
Customer Care Advocate | Avesis Inc. | March 2014 – Present
Handle High Volume of Calls from Health Plans, Members and Providers ♦ Assist Team Leads with
Duties as Assigned
Customer Service
• Receive and efficiently handle incoming calls
• Provide exceptional customer service to all health plan providers, members and
representatives
• Effectively communicate with health plan members and providers regarding benefits and
procedures
• Assist members and providers by researching and resolving issues in a timely manner
• Notate and document all calls and provide follow up when needed
• Understand and strictly adhere to HIPAA standards
Interdepartmental Support
• Assist Training Department in new CSR training
• Work closely with Team Leads to provide support as needed, including assistance with
callbacks and ticket management
♦ ♦ ♦
Weekend Day Shift Coordinator | Carteret General Hospital | October 2007 - October 2013
Manage and Train Employees ♦ Coordinate with Healthcare Team to Ensure Quality Patient Care
Departmental Support
• Managed staff and assigned duties as necessary
• Trained new employees and assisted with employee onboarding
• Oversaw daily departmental operations and provided support to doctors, nurses and unit
clerks
• Ensured and oversaw implementation of policies and procedures

2. MARIA T. CARTHON
Page 2
(Professional Career, cont’d)
• Practiced effective communication with hospital staff to ensure the highest quality patient
care
• Assumed overall responsibility and oversaw staff development, training and supervision
• Oversaw day services documentation and related notes
• Managed Raab Oncology Clinic, delivering exceptional quality of service to staff and
patients
♦ ♦ ♦
Night Shift Manager | Dunkin Donuts | July 1995 - December 1999 and April 2003 –
October 2004
Ensure Highest Quality Services and Customer Service ♦ Manage and Train Staff
Customer Service
• Maintained a positive customer experience by ensuring safe, quality food and exceptional
customer service were provided
• Practiced effective communication and training of staff to ensure that customer service was
consistently made priority
• Greeted and served over 400 customers on a nightly basis
Management
• Worked with upper management to relay and resolve customer requests and concerns
• Ensured general maintenance, safety and cleanliness of restaurant
• Provided staff members with shift relief and general support as needed
• Managed and trained all employees, providing ongoing training to promote staff
development
• Processed cash and check transactions in excess of $3,000 and performed daily accounting
procedures
♦ ♦ ♦
Shift Supervisor | Taco Bell Express | January 2000 - January 2003
Interview, Hire and Train New Staff ♦ Supervise Staff and Ensure Consistently Superior Customer
Service
Customer Service
• Maintained a positive customer experience, ensuring quality food and exceptional customer
service were provided
• Effectively communicated with staff and provided training on ways to ensure exceptional
customer service
• Provided exceptional customer service to over 500 customers per night
Management
• Ensured safety and cleanliness of restaurant and reported safety concerns to management
• Provided staff members with shift relief and general support as needed

3. MARIA T. CARTHON
Page 3
(Professional Career, cont’d)
• Interviewed, hired, trained and managed employees and provided ongoing training to
promote staff growth and development
• Processed cash and check transactions in excess of $25,000 and performed daily
accounting procedures
• Demonstrated knowledge of and accountability for daily sales operations including inventory
control, bank deposits, change orders, and bank deposit verifications
♦ ♦ ♦
Education
• Medical Laboratory Technology (AAS), Coastal Carolina Community College,
Jacksonville, NC
o Medical Technology
o Human Anatomy and Physiology
o Medical Terminology