1. Dear Hiring Manager:
It is with great enthusiasm that I submit my application for the position of medical secretary. As
an administrative medical professional with over six years’ experience, I know my diverse skills
and qualifications will make me an asset to your company. As you will see in my attached
resume, I’ve built my career in a variety of roles and industries, mostly in small companies where
I was not just the receptionist but also an administrator, technology go to, bookkeeper and
marketing specialist. I’m not only used to wearing many hats, I sincerely enjoy it; I thrive in an
environment where no two work days are exactly the same.
In addition to being flexibleand approachable, I’m also a fanatic for details – particularly when it
comes to presentation. One of the more important projects I was involved in was coordinating a
200-page grant proposal: I proofed and edited, the narratives provided by the project head,
formatted spreadsheets, and generally made sure every line was letter-perfect and that the
entire finished product conformed to the specific guidelines laid out, the result; A five-year, $1.5
million grant award for the local chapter of The Autism society. I have also been fortunate to run
several multimillion dollar portrait studios as well as being responsible for the hiring, training
and mentoring for 12 to 15 associates at a time. I believe in applying these same levels of
attention to detail to all tasks whether they are securing grants or prepping the materials for a
top-level meeting or as routine as making sure that patients and clients are happy and feel at
home in the office.
Last but certainly not least, I want you to know that I’m a passionate when it comes to health
care. I have always been interested in the field of psychology. I come from a background that
psychology has plaid a significant role in. I have a 12 year old son that has Autism, and since his
diagnosis I have been immersed in the psychology of this disorder. I have Bachelors in
Psychology and Sociology and I am currently taking all online classes in Medical Office
Management that I hope in 3 to 4 years will allow me to attend nursing school.
In closing, I am thrilled at the possibility of being involved with your company and all that it can
offer in furthering my career and education. I would love the opportunity to meet with you and
discuss the value that I can bring to your office. I appreciate your consideration and look
forward to hearing from you.
Warmest regards,
Jennifer N Johnson

2. Jennifer N Johnson
307 Big Oak Lane
Madison, AL 35758
256-289-3511
Jennifer_nicole_johnson@yahoo.com
OBJECTIVE
I’m seeking a Medical Receptionist/ Office Management position utilizing patient and customer service skills, clerical
abilities and front desk experience to ensure the efficiency of the office.
SUMMARY OF QUALIFICATIONS
• Over 6 years’ experience as a receptionist and office manager
• Highly skilled in greeting patients and visitors in a quick, courteous and caring manner
• In-depth knowledge of answering telephone, monitoring and directing calls, taking messages and providing
information highly skilled in greeting guests professionally
• Well versed in managing multiple line phone system and handling multiple incoming calls
• In-depth knowledge of directing visitors to the right person
• Committed to provide exceptional customer service to clients and coworkers
• Excellent knowledge of administrative and clerical procedures
• Adept at giving accurate and detailed information to visitors and callers
• Able to handle difficult clients tactfully
• Exceptional knowledge of computers and relevant software applications
• Demonstrated capability of updating appointment calendars, schedules and maintaining conference rooms
• Proven record of performing clerical duties such as scanning, photocopying and collating
• Thorough understanding of monitoring visitors’ access and issuing passes
• Extremely capable of keeping reception area clean and organized
• Expert in ordering, receiving and maintaining office supplies
SPECIAL SKILLS
• Able to give precise and detailed information to visitors concerning procedures and insurance
• Demonstrated ability to screen visitors and answer routine requests for information
• Proven ability to maintain work area and office in neat and orderly manner
• Excellent knowledge of medical terminology, billing, insurance and procedures
• Dedicated and meticulous – utmost level of accuracy and attention to detail in all aspects of the office
• Skilled in MS Word, Excel, Outlook and PowerPoint
• Experienced with Data entry, Scheduling, Inventory, Records management, New patient orientation and processing
• Able to express ideas clearly and confidently
• Work confidently within a group

3. • Adapt successfully to changing situations & environments
PROFESSIONAL EXPERIENCE
Front Desk Receptionist
OBGYN Associates of Decatur
Madison & Decatur locations
December 1, 2014 – April 25, 2016
Medical Receptionist
 Welcome patients, families and visitors.
 Patient check in and out.
 Verify and fill in essential information in the medical record.
 Enter patient demographics and insurance information into the system.
 Confirm appointments and get referral information.
 Verify insurance coverage and benefits.
 Maintain appointment schedules.
 Maintain OB records for incoming New OB patients; obtain any missing records prior to appointment.
 Answered phones, multiline.
 Responsible for rescheduling patients when doctor’s schedules changed.
 Responsible for patient messages to nurses and doctors.
 Responsible to follow up on referrals and record requests.
 Point of contact for Myriad labs concerning cancer testing.
o Responsible for test materials being sent out properly and timely.
o Responsible for tracking the timely receipt of the results.
o Responsible of answering faxes [pertaining to any information that might need to be addressed, or
referrals that need to be made for genetic counseling.
Key Achievements
• Became a liaison between the office and Tricare and Myriad Cancer testing, allowing an increase in Tricare
patient volume of 30% and patient satisfaction by 65%.
• Added in the increase of Cancer testing by 75% in a 6 month time frame.
Front Desk, Chiropractic Assistant and Laser Tech
Millar Chiropractic
Jones Valley Clinic with Dr. Jamie Bunis
February 2014 – September 2014
Medical Receptionist/ Chiropractic Assistant
• Welcome patients, families and visitors
• Check in patients
• Verify and fill in essential information in the medical record
• Enter patient demographics and insurance information into the system
• Help disable and patients with physical difficulties
• Confirm appointments and get referral information
• Verify insurance coverage
• Notify the medical assistant when a patient is ready
• Maintain appointment schedules
Key Achievements

4. • Medical Receptionist of the month Award – March 2014
• Developed in introduced marketing techniques and training that increased productivity and patient volume by
50%
• Initiated and introduced a new system of incoming call logs which increased reception’s efficiency by 30%
Lead Chiropractic Assistant and Front Desk
Phillips Chiropractic
Fort Sill /Lawton Oklahoma with Dr. Fred Phillips
September 2011 – January 2014
• Answered telephone
• Screened calls and visitors
• Scheduled appointments for patients according to established procedures
• Took messages and provided routine information
• Processed charges accurately as patients exit the clinic
• Collected and posted fees according to protocol and reviewed records for correct fees and charges
• Prepared and balanced daily financial registers and submitted all forms and fees to the fiscal department.
• Determined suitable fees for services rendered and calculated totals
• Collected right amount from patients, and correctly recorded information
• Data entry, Inventory, Records management
• New patient orientation and processing
• X-rays, therapy application, Physical therapy
• Acupuncture (needle placement and extraction, Laser acupuncture treatment
• Back and Foot screenings
• Insurance verification, billing and coding Marketing/sales events
• Maintained and reported statistics as required
• Maintained forms and office supplies required for front desk activities
• Secured the building at the close of each working day and performed loss prevention activities.
• Daily responsibilities included assuring the readiness of the reception area, opening the building at the
designated time and having all front desk services fully operational at the start of business hours.
Front Desk/ Office Manager
Millar Chiropractic
Jones Valley Clinic with Dr. Sean Wallis
August 2010 – January 2011
• Welcome patients, families and visitors
• Check in patients
• Verify and fill in essential information in the medical record
• Enter patient demographics and insurance information into the system
• Help disable and patients with physical difficulties
• Confirm appointments and get referral information
• Verify insurance coverage
• Notify the medical assistant when a patient is ready
• Maintain appointment schedules
• Maintaining a staff of 10 to 25 associates
• Meeting financial quotas, (weekly, monthly as well as year to date)
• Interviewing, hiring and training of new staff, (full and part time employees)
• Attended quarterly management meetings

5. • Conducted quarterly associate meetings
OTHER EXPERIENCES
• Managed a Portrait studio from
2005 to 2010
• Volunteer with Autism Speaks
• Managing editor for college paper for 2 years
 With Alpena Community College
• Girl Scout Leader for 4 years
• Run three home businesses
• Run a private photography business since 2002
 Alongside working in a professional studio
as a manager and photographer.
• Volunteer with the Army family and moral association
• Member of the PTA
• Coach cheerleading
SOFTWARE SKILLS:
• Microsoft office suite
• Adobe PageMaker
• Internet Explorer and google chrome
• Electronic Medical Records programs
o Greenway
o Allscripts
o Medisoft
o DC Power Notes
o EZ Biz
o Chiro-Touch
• Outlook
• Adobe Photoshop
• Quick books
EDUCATION
 Alpena Community College
o Graduated in May 2004
 Degrees
 Associates in Journalism
o GPA 3.8
 University of Alabama
o Graduated in June 2006
 Degree
 Bachelors of Sociology
 Bachelors of Psychology
o GPA 3.6
 Virginia College

6. o Enrolled in October 2014
 Major: Medical Office Management
 Currently Enrolled in online classes
o GPA: 3.9
References and longer job history available upon request.