1. Resume of Qualifications
Irving J. Kelley
60 Jackson St.
Newnan, Georgia 30263
678-592-0714
irvklly@gmail.com
Work History
Xpo Logistics/Fayetteville, GA From: 11/2015-Present
Logistics Dispatcher/Escalation Coordinator
Dispatcher duties included dispatching and coordinating up to 80 trucks for Lowes Deliveries in
all delivery markets which included, NY, ATL, FL, PA, and CT. Make sure delivery trucks are
running on time, staying in touch with customers to make sure deliveries were to customer
satisfaction, inform customers when carriers are running late, right bi-hourly reports that
included status’s of each markets scheduled trucks. Promoted to Escalation Specialist after 3
months to handle customer request to speak with supervisors. Route and schedule all deliveries
for 2 New York Manhattan stores, provided support to input orders for Green Home, Design
Within Reach in San Francisco, monitor customer survey complaints and complements, schedule
all Sears/Ordc orders to contact customers to schedule delivery of home appliances and
furnishings
NuLink Cable/Newnan, GA From: 4/2009-2/2015
Customer Service/Dispatch Coordinator
Required to handle inbound calls for existing and new customers in regards to their cable phone
and internet services. Able to setup new service, handle all billing inquires, promote new service
or upgrade customer accounts. Provide tech support and troubleshooting each service. Handled
calls from company service and installation techs in a dispatch role to make changes to
equipment and update account services if needed. Responsible to act as evening supervisor to
handle any customer escalations and complaints, determine account credit and provided product
usage instructions and to monitor call volume que.
Papp Clinic From: 2/2007-4/2009
Front Desk Receptionist
Required to greet and direct patients for all appointments. Collected insurance co-pays and verify
medical insurance. Schedule, cancel or reschedule appointments. Promote receptionist floater to
handle all receptionist and office duties. Balanced daily credit card and cash receipts for 9
receptionists and made daily bank deposits. Assisted with all medical office needs including
scheduling appointments, handle all referrals, telephone inquiries and cashier duties and handled
all building maintenance needs.
Sprint From: 8/1996-6/2006
Video Conference Specialist
Worked in call center environment to schedule and connect audio and video conferences calls.
Required to handle all billing and service requirements. Went to customer locations to repair and
offer to upgrade customer equipment. Assisted in training new Conference representatives.
Performed all administrative duties including sorting mail and supporting 9 managers.