1. SUGAR-RAY WILLIAMS JR.
2550 59TH Ave South Email: sugarraywilliams89@gmail.com
St. Petersburg, FL 33712 Phone: (727) 710-0785 – Mobile
SUMMARY OF SKILLS
 Over 2 year of payroll processing experience.
 Six years of sales experience in the retail clothing, and tuxedo industries.
 Extensive experience in a high customer service quality environment.
 Critical thinker in customer service quality and handling customer service issues up to my full
ability.
 Demonstrating leadership along with building professional relationships with management, peers,
and clients to create a reliable team setting and reliable communication with others.
 Over ten years’ experience with current and previous Microsoft Office applications such as:
Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Power Point.
 Very detail oriented as well as basic housekeeping experience, stock and any other organizational
responsibilities.
 Well Spoken as well as written.
 Strong team oriented background.
PROFESSIONAL EXPERIENCE
Payroll Specialist – Benefitmall, St. Petersburg, FL (September 2015 – Present)
 Multiple client processing in access of 40-50 clients daily.
 Maintaining email communication with clients in a timely and professional manner.
 Assisting other team members as well as any absentee employee’s payroll clients.
 Processing payrolls from “Que” calls as well as assisting clients with any questions concerns or issues that I
have the ability to resolve.
 Responsible for printing daily exceptions reports to designate which clients have not been processed
throughout the day.
 Following up and resolving “Salesforce Cases” in a timely manner.
Payroll Specialist – Ceridian HCM, St. Petersburg, FL (May 2013 – August 2015)
 Responsible for processing payroll for multiple client groups, in some quantities of 1,000+ employees.
 Ensuring accurate and time processing by following all steps of a processing checklist.
 Responsible for processing on demand checks for any out of cycle employee payments.
 Communication with payroll clients as well as employees via email or telephone.
 Responsible for running a daily “Termination Report” for all client groups.
 Assisting other team members with auditing any data entered.
Optometric Tech – DR. D’alesio Optometry, Pinellas Park, FL (July 2012 – February 2015)
 Collect Ocular pressure and Ocular refraction of each office patient.
 Collect previous prescription data from patient’s current glasses using lensometer.
 Capture OptoMap digital ocular images of each office patient.
 Basic housekeeping duties.
 Instructing new contact lens wearers on insertion, removal, and contact lens care.
 Contact lens ordering and stocking by individual Rx.
Customer Service Associate-Men’s Wearhouse, St. Petersburg, FL (September 2005 – July 2012)
 Responsible for assisting wardrobe consultants with showcasing the displayed retail merchandise to
customers.
 Myself and team members put together a variety of different “looks” from anywhere to shirts, ties, belts,
cuff links, shoes, and tie clip combinations for the particular suit and occasion in the near future.
 Responsible for measuring, and data entry for tuxedo rentals in the tuxedo rental system.
 Responsible for basic housekeeping duties.
 Responsible for operating cash register, and ensuring accurate and efficient processing of customer
purchases through the point of sale system.

2. Customer Service Associate-Men’s Wearhouse, St. Petersburg, FL (September 2005 – July 2012)
(Continued)
 Assisting teammates in annual communication duties with customers for special events and promotions.
 Once received, debag, and alphabetize all incoming tuxedo rentals for each upcoming week.
 Contacting customers when they’re tuxedo rental are available for pick up.
 Ensuring all rental items fit and are adjusted properly to the customer’s specific measurements and comfort.
 Calculate and log minutes of all alterations from items purchased each day.
Pre-Load (Seasonal) – United Parcel Service, Clearwater, FL (October 2011 - December 2011)
 Unload freight trailers in a timely and safe manner.
 Sort packages to ensure they reach the correct conveyor belt for proper routing.
 Ensure each package is in the correct delivery vehicle according to its shipping label.
 Ensure each package is on the correct side of each conveyor belt so it can be placed into the correct delivery
vehicle.
 Placing packages in the correct section of the delivery vehicle, as well as ensuring that all packages are in
numerical order according to the route.
 Ensure all packages have proper shipping labeling before being loaded into delivery vehicles.
 Assisting drivers as well as hand delivering packages to customers.
EDUCATION
 High School Diploma – Lakewood High School, St Petersburg, FL (August 2003 – May 2007)
 Bachelor’s Degree in Computer Science(Not Complete) – St. Petersburg College(August 2007 – May 2009)
REFERENCES AVAILABLE ON REQUEST