Nelson Rivera is seeking a customer service position where he can utilize his skills and experience. He has over 15 years of experience in transportation and customer service roles, currently serving as General Manager at Elite Transportation Services where he oversees daily operations and finds solutions to client issues. Previously he has held roles as Dispatch Supervisor, Motor Coach Operator, Bus Driver, and Shift Manager demonstrating a track record of managing teams and providing excellent customer service.

1. Nelson Rivera
General Manager at Elite Transportation Services
Ponte Vedra Beach, FL 32081
nelson198028@yahoo.com - 9047353735
To achieve a position where I may utilize my skills and experience in order to provide superior services in the
customer service field.
Authorized to work in the US for any employer
WORK EXPERIENCE
General Manager
Elite Transportation Services - Jacksonville, FL - March 2016 to Present
Responsibilities
Responsible for the daily operations of an employee shuttle servicing the Baptist Health System. We find
resolutions to clients' problems by analyzing transportation scenarios and using collected data to derive at
cost-effective solutions.
Skills Used
Management,Excel,Word,Excel,Powerpoint,Outlook
Dispatch Supervisor
Elite Transportation Services - Jacksonville, FL - November 2015 to Present
Responsibilities
Manage the day to day activities of all drivers,monitor center, ensure that all safety training is current, payroll
as well as dot files are up to date.
Accomplishments
I was the first employee hired to help do the start up of this division and had to make sure we were compliant
with dot and osha.
Skills Used
Excel, power point, email, scan, etc
Motor Coach Operator
Dattco, Inc - Bridgeport, CT - September 2010 to April 2015
Duties included: Customer service, dispatcher(as needed)transport large quantities of passengers to and from
activities, events, and other requested charters both out of state and out of the country; daily bus inspections
to ensure the safety for all passengers; back-up coverage for multiple drivers, shuttle buses; miscellaneous
duties and tasks as requested.
Bus Driver
First Student, Inc - Fairfield, CT - 2005 to 2010
Duties include: Customer service, dispatcher( as needed )transport large quantities of students to and from
school and extracurricular activities; daily bus checks to ensure the safety for children, driver and others;
daily bus maintenance; chartered trips as requested; back-up coverage for multiple drivers; shuttle buses to
garages; miscellaneous duties and tasks as requested.

2. Car Audio Tech
D & S Automotive - Beacon Falls, CT - March 2000 to May 2008
Responsibilities
Duties include: rewire audio system; installation of various amplifiers, speakers, and monitors; reconfiguration
of sound system; trouble shoot equipment; knowledge of proper placement of all electrical equipment; and
simple mechanical tasks as requested by head technician.
Accomplishments
Part Time
Shift Manager
AMF Rip Van Winkle Lanes - Norwalk, CT - 2001 to 2005
Duties included: Supervise, manage and schedule staff; manage, coordinate and supervise corporate functions
and private parties; closed facility which included: nightly cash counts, balancing cash registers and safe;
sales; multi-line phone usage; resolve any problems with employees and/or customers; miscellaneous duties
and tasks as requested.
Snack Bar Attendant
Duties included: cook all food orders for parties, corporate functions and single sales; sanitize kitchen,
appliances, grills, etc.; maintain portion control; weekly inventory; ringing sales; miscellaneous duties and tasks
as requested.
Porter
Duties included: meet and greet customers; clean all areas of the bowling alley; running the oil machine on all
alley lanes; preparing sections for parties/functions; miscellaneous duties and tasks as requested.
Driver/Driver Assistant
Family Services Woodfield - Bridgeport, CT - 1999 to 2001
Duties included: load/unload delivery truck for food delivery to elderly/handicapped customers; daily food
delivery; weekly maintenance of company truck; miscellaneous duties and tasks as requested.
EDUCATION
High School Diploma in General Studies
Bassick High School - Bridgeport, CT
1995 to 1999
SKILLS
Microsoft Word, Power Point, Excel, Outlook
CERTIFICATIONS
CDL B
March 2005 to December 2023
COMMERCIAL DRIVERS LICENSE
Expires12-23-2023