1. Jonelle Shelton-Bell
Arlington, TX 76011
Phone: 817-235-0112 E-Mail: Jonelle.s.b@gmail.com
Objective
To obtain a challenging position that effectively utilizes my skills as a professional, and to contribute to my
employer’s strategic objectives by applying my education and experience.
Experience
Asset Manager- Oryx Oilfield Holdings, LLC May 2013-Present (Grapevine, TX)
Process registration and titling and transfer information into company’s FileMaker Pro12 database system
Process insurance claims, reporting of new and sold vehicles
Maintain and keep driver logs along with driver’s DVIR (pre/post-trip)
Keep up to date DOT (multi-state & federal) compliance and regulations and CSA scores
Review and pay all traffic violations/citations
Update and monitor FileMaker Pro12 system for more than 1,000 pieces of equipment
Make maintenance calls and disposition service
Track and monitor employees driving/working hours with GPS to ensure accuracy
Oversee four regions to schedule/coordinate GPS installs for more than 600 trucks and trailers
Schedule/Coordinate (Dispatch) asset pick up/delivery
Create new processes for FileMaker Pro12 system enhancements to increase proper retention of information
Work directly and report to office Directors
Work under strict deadlines and respond to service requests and emergency call-outs
Promptly responded to general inquires from members, staff, and customer/clients via mail, e-mail and fax
Job Support Analyst- Oryx Oilfield Holdings, LLC November 2011-May 2013 (Grapevine, TX)
Process employees hours worked into FileMaker Pro12 & Quickbooks data system
Analyze employees hours worked and materials used for customer/client jobs daily
Process high dollar amount ($100k-$1 million+) invoices on a daily basis to our customer/client
Process accounts payables and receivables for venders and customer/clients
Allocate process orders to correct customer/client
Interact with vendors with a consumer business relationship to ensure continual positive line of credit
Occasionally sign/stamp checks on behalf of company owner
Print, sort, stuff and mail all payroll and account payables to requested destinations
Lead Project Coordinator- FedEx Office November 2008-December 2011 (Grapevine, TX)
Consult with guest on desired customized print projects and overall pricing
Up-sale guest orders to enhance overall guest expectations for completed project
Generate guest print projects per unique and specialized request in a timely manor
Set up, process and generate 10+ guest projects on a daily basis
Review all past-due guest order pick ups on a weekly basis
Handle all store and guest complaints and ensure guest are comfortable during time in center

2. 2
Technician Route Coordinator- Ashley Furniture October 2005-Decmber 2008 (Vacaville, CA)
Answer and resolve inbound escalated customer complaint calls
Dispatch delivery drivers for all stops made and check against GPS for verification
Schedule and coordinate routes for outbound service for technicians
Order replacement furniture for customers who’ve found defects and un-repairable
Consult with customer for will-call pick up service
Handle all store and guest complaints and ensure guest are comfortable during time in center
Education
Northwestern Career College-Massage Therapy January 2005-December 2005
Graduated with Certificate
Will C. Wood High School Graduated 2004
Graduated with 3.7 GPA
Skills
Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive
attitude
Exceptional listener and communicator who effectively conveys information verbally and in writing
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining
complex work processes
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple
concurrent projects.
Innovative problem-solver who can generate workable solutions and resolve complaints
Resourceful team player who excels at building trusting relationships with customers and colleagues