The applicant is applying for an open position and provides their resume and qualifications for consideration. Their experience includes providing customer service, addressing customer complaints, answering calls/emails, filing, data entry, and analyzing sales performance. Their skills include computer literacy, interpersonal skills, communication skills, and the ability to work with less supervision. They appreciate the employer's consideration of their application and credentials.

1. Dearest Employer,
I am interested in the posted position you are looking for. My resume is enclosed for your
review. Given my related experience and excellent capabilities I would appreciate your consideration
for this job opening. My skills are an ideal match for this position.
My Qualifications:
• Provide good customer service
• Address any customer complains
• Attending phone calls/ answering emails and message inquiries
• Filing and Documentation
• Analyze site sales performance
Skills:
• Internet surfing (data encoding)
• Excellent inter-personal skills
• Computer literate
• Can work with less supervision
• Very good communication skills
I appreciate your taking the time to review my credentials and experience. Again, thank you for your
consideration..
Sincerely Yours,
Jessica Marie Espanola

2. Curriculum Vitae
Name Jessica Marie A. Española - Galvez
Current Position Office Work Supervisor/ Sales Representative
Age 26 Height 5’4”
Contact Nos. 0556179589/ 0569928962
Email Add. jesslora29@yahoo.com
Visa Status: Tourist Visa
Work experience
Al Emad Car & Bus Rental LLC BR
 Office Work Supervisor /Customer Service Representative/ Sales Representative /
Operation Assistant
(Al Raha Bldg. Al Barsha)
August 26, 2014 – December 22, 2016)
Visa Status: Employment Visa Completed
Duties and Responsibilities:
 Computer Literate/ Veryfast learner/ trust worthy
 Make status report of available vehicles located at the station through Carpro System and individual checking;
 Applying SalikTagsfornew cars/updatesSalik Website allthe timeesp. expired registration/ checking all the due for
service car and renewals
 Process car rental agreements/contracts-local, international and walk-in visitors;
 Closerental agreementsforcheck-incustomers and check all necessarydetails to be charged on his rental such as
Salik/Toll Gates, Traffic Fines, petrol/fuel and charge the customer accordingly;
 FinalizeDailyBusinessReport (DBR)and put allthe necessaryreport for the daysuchas rental agreementcheckout,
check ins and cash collection for the day;
 Provides front line customer service;
 Uphold office supplies and equipment for the station;
 Maintains all office files in paper form;
 Monitors online reservation/booking of Car Rental;
 Handleallincoming calls and customer concerns/inquiries and revert back to the customer bymeans of phone call,
correspondence and email;
 Update dailyreports eg: daily/monthlyrevenue, fuel charges and toll gates;
 Assign schedules/task to drivers
 Handlingguestcomplaininwell-manneredapproachandgivepossiblesolution
 Do the operation task such as Passing/ RTA registration/ Car servicing
 Handle all the cash collection and petty cash
 Administrative/ Secretarial work such as handling the office needs and clerical support.
Continental Link - Transportation Solution Center
 Reservation / Archive Clerk
(Green Tower Riggat Al Butten,Deira, Dubai)
January 2014- July 2014
Duties and Responsibilities:
 Attending phone calls/ answering emails and message inquiries
 Filing and Documentation
 Data entry in Columbus System Operation
 Final Checking of all booking requests
 Summarizing all entries

3. Emirates National Oil Company (ENOC)
 Sales Assistant
(October 15, 2011 up to November 14, 2013)
RESPONSIBILITIES:
 Filing and documentation
 Assisting customer needs
 Merchandising
 Calling and placing order from suppliers
 Cash handling
Emirates National Oil Company (ENOC)
 ACTING SITE IN-CHARGE/ACTING SUPERVISOR
 (September 4 – Oct 15, 2012)
 (May 12 – June 14, 2013 )
RESPONSIBILITIES:
Previous Position
• provide good customer service - Assisting customer needs
• address any customer complains - Merchandising
• attend and does ordering to suppliers - Calling and placing order from suppliers
• check and update plan-o-gram - Enter worksheets in CPAY system
• check and monitor quality checklists - Filing and documentation
• enter and check invoices and returns - Cash Requisition/ cash handling
• analyze site sales performance
• check and update control sheets
• report to Site In-Charge any issues and feedback
Work experience 2
SALES REPRESENTATIVE
 WATSONS PERSONAL CARE
SM Dasmarinas,Cavite , Philippines
Work experience 3
DATA ENCODER
 AMWAY PHILIPPINES
 Rufino St. Makati City
 February 2011- August 2011
Work experience 4
CUSTOMER SERVICE/ PARTYHOST/ MARKETING REPRESENTATIVE
 (Counter, Dining and Jollibee Restaurants
DRIVE-THRU Service)
 PARTYHOSTING
 June 2007- June 2008
Educational Background
College Bachelor of Science in Hotel and Restaurant Management
National College of Science and Technology
2008
High School Congressional National High School (Graduate with Honor)
Sampaloc II, Dasmariñas Cavite
2006
Applicant Signature: ___________________