1. Alphonse DeLucia
173 North Atwater Street
East Haven, Ct 06512
Home: (203) 467-8239
Cell: (203) 860-883-0370
Email: al-delucia@comcast.net
Professional Experience:
ATT East Business Communication Sales,New Haven, CT August 1987 - April 2009
Manager Sales and Service Support
 Built a department focused on obtaining new customers and winning back previous clients.
Duties include but are not limited to: Scouted locations for department, obtained and installed
most of the technological equipment required, attended business seminars in order to enhance the
effectiveness of the project, and mentored staff members. Due to its success the company made the
Winback department a national operation.
 Partnered with Senior Management, Legal Departments, and State of CT Regulatory Department to
resolve any related legal concerns.
 Supervised staff of 30 bargaining unit employees to ensure quality customer service and proper task
management procedures were followed. Conducted both quarterly and annual reviews for my entire
team.
 Supervised a team of Payphone Representatives in a call center environment. Monitored consistent
client growth and ensured satisfaction for every customer.
 Managed a team of Business Service Order Reviewers who maintained confidential customer files, and
sent out appropriate updates and notices.
 Made sure any customer service issues were in compliance with federal regulations.
 Managed a retail phone store and provided quality customer service and personally trained coworkers
to do the same.
Quest Diagnostics, Wallingford, CT April 2009 - October 2011
Specimen Management Supervisor
Managed a team of 30 laboratory employees who handled a variety of important specimens from clients,
patients,hospitals and otherlaboratories.
 Managed client accounts to meet or exceed expectations and prevent dissatisfaction.Preformed
Administrative tasks, i.e. reported time attendance,ran reports, tracked employee performance to
ensure accuracy.
 Contributed to daily meetings with appropriate departments to discuss and resolve client complaints.
 Resolved high pressure issues in order to maintain priority clients.
 Supported sales team with new clients and exceed client expectations.
 Worked with the National Account Team in launching new products.
 Provided information to new clients in order to make our partnership more efficient.
 Updated clients on new products in order to build confidence and loyalty.
 Proactively maintained awareness of new medical facilities in order to achieve a greater client base.
Kone Elevator, Rocky Hill, CT October 2011 - Present
Warehouse Manager
 Manage accounts payable,review invoices for accuracy, contact vendorto resolve any
discrepancies.
 Manage the day to day activities of a distribution warehouse. Supervise inventory,stocking levels,
reconciling purchase orders, and vendorinvoices.
 Maintain documentation of all company assets,facility repairs, and hazardous waste removal.

2.  Maintain warehouse safety and organization based on current OSHA requirements.
 Perform stock analysis to determine stocking levels and keep inventory levels current with demand.
 Distribute, update log book to track equipment taken from warehouse.
 Research and order parts for all construction,repair and maintenance operations.
Grand Light and Supply, New Haven, CT June 1977 - August 1987
Sales Representative Inside Sales
 Consulted with customers purchasing supplies,fixtures and hardware in both showroomand at the
counter; wherever was better suited to serve the customer.
 Provided customer service by answering questions,resolving complaints.
Town of East Haven, East Haven, CT June 1991 - Present
Volunteer Firefighter
 Respond to emergency and non-emergency house/structure fires and medical calls as dispatched by
headquarters.
 Communicate with dispatch from location via two-way radio.
 Communicate with other emergency personnelon scene or en-route and provide assistance as needed.
 Attend monthly training classes to keep up with latest technologies and techniques in fire-fighting and
medical assistance.
 Observe dispatch to learn how calls are received, handled, and, how determination is made to ensure
proper apparatus is notified and sent out.