1. Jared Peters
448 Roan St | Kingsport, TN 37665 | 423.383.5597 | jaredpeters87@gmail.com
Summary
Customer service-oriented team player committed to resolving problems for customers quickly and accurately to reduce
downtime and increase productivity.
Awards and Accomplishments
 Recipient of the Top Customer Engineer Achiever Award in Q2/2015.
 Certification by Cisco in Routing and Switching.
 Certification by Océ in VS7200 and VS7120 continuous feed printing solutions.
 Certification by the state of Tennessee and Virginia in Weights & Measures.
Education
 Bristol Tennessee High School
o High School Diploma - 2005
Experience
July 2010 - Current
Customer Engineer II | NCR | Kingsport, TN
Responsibilities include troubleshooting and maintaining service on all electronic equipment at customer’s site. Such
service includes troubleshooting and repair of personal and office computers, laser printers and Océ continuous feed
printers, point-of-sale registers and peripherals, ATM and ITM machines, kiosks, kitchen display systems, and networking.
Assisted Territory Manager in producing availability schedules and hourly schedules to ensure customer contracts are
successfully fulfilled.
March 2007 – May 2010
Brand Representative & Impact Team Member | Abercrombie & Fitch | Johnson City, TN
Responsibilities included providing quality customer service, performing cashier duties, maintaining store organization and
cleanliness, updating storewide floor sets, manage inventory, and minimizing shrink.
May 2006 – November 2006
Customer Engineer I | NCR | Bristol, TN
Responsibilities included troubleshooting and maintaining service on all electronic equipment at customer’s site. Such
service includes troubleshooting and repair of personal and office computers, laser printers, point-of-sale registers and
peripherals, ATM machines, kiosks, kitchen display systems, and networking.
References
 Bryan Rowlette
o 104 Oakcrest Cr, Bristol, TN
o C: 423.963.8894
 Terry Fortag
o 4556 Elkins Dr, Centerville, TN
o C: 615.496.7489