Shazia Iqbal has over 23 years of experience in administrative and office procedures. She has worked in various roles including an administrative service manager, office assistant, collections analyst, customer service representative, and claims clerk. She is proficient in Microsoft Office programs and has experience handling customer complaints, processing orders, and maintaining office equipment.

1. Shazia Iqbal
1323 E. Fairfield Road
High Point, NC 27263
(336)328-7280
siqbal7709@aol.com
Professional Summary: 23 years experience in Administrative and Office procedures.
Familiar with Word, Excel and other programs. Hand on experience with ordering supplies
and materials also with maintaining office equipment. Motivated person who takes on a
challenge with a positive attitude. Employee of the month.
Employment Experience:
Southern Classic Sophia, NC 2014-2015
Machine Operator, Packaging
• Set up and operate machines such as grinders, press, and accu bend machine.
• Observe machine operation to detect workpiece defects or machine malfunctions.
• Inspect pieces for defects and measure pieces for accuracy.
Distinctive Personnel High Point, NC 2012-2014
Sewing Machine Operator/Order Processor
• Operated 4 head embroidery machine.
• Processed work in timely fashion.
• Reticketed and bagged product for shipping.
• Sorted product for orders to be shipped.
Quality Used Tires High Point, NC 2009-2011
Adminstrative Service Manager
• Analyze internal processes and implement policy changes to improve operations.
• Hire and terminate personnel.
• Control Budgets.
• Oversee the maintainence and repair of machinery and equipment.
• Monitor facility to ensure safety.
Fabstar LLC. High Point, NC 2004-2009
Office/Administrative Assistant
• Resolved customer complaints.
• Provided employees with guidance in handling difficult problems/customers
• Recorded employee hours for payroll.
• Received bonus at end of two quarters for exceeding the company goal of $250,000.

2. The Source Interlink Company High Point, NC 2001-2002
Collections Analyst
• Researched and called on outstanding accounts.
• Wrote off old monies not collectible.
• Updated PRC with write off amounts and comments.
• Applied credits needed in billing system.
• Assisted in Display billing by making changes to rack counts and billing amounts.
Living.com High Point NC 1999-2001
Customer Service Representative
• Dealt with irate customers about damaged furniture.
• Ordered new or replacement furniture when necessary.
• Handled escalated claims which had been submitted to the BBB.
CNA Insurance Company Parsippany, NJ 1988-1999
Disability State Claims
• Dealt with irate customers regarding their claims and how to process them quickly.
• Printed FICA reports for agents upon demand.
• Helped clients with their policies with CNA.
CCR Commercial Claims
• Helped claimants with their claims by answering any and all questions they had.
• Directed calls to the appropriate locations throughout the country.
• Processed stops,voids and cancels for the Commercial Claims Department.
Data Entry Operator
• Entered bills into the system.
• Processed IME's for injured workers.
• Entered all corresponds of any kind that had to do with commercial claims.
• Processed recoveries and manual drafts.
Claims Clerical Clerk
• Refiled files pulled by claims reps. to the correct location.
• Indexed mail received into the office not directable.
• Worked search desk for claims department.
Education
Trinity High School Trinity, NC General High School Curriculum