1. Anita Ford
anita1ford@yahoo.com & linkedin.com/in/anitalford
336-287-0414
Professional Profile: Degreed professional with proven business operations
and development expertise; including project management and coordination
between internal and external partners. Specialize in prioritizing and managing
multiple tasks, to providing superior services to my clients, and ensuring
long-term, loyal business relationships.
PROFESSIONAL EXPERIENCE
Wick & Greene; Asheville, NC
Service Manager 2014 – Present
- Responsible for the efficient movement of repair orders within Repair
Department; including proactively resolving repair order issues as they
relate to the department.
- Run and analyze inventory reports to ensure repair orders, special orders
and custom orders are moving through the Repair department according to
established guidelines.
- Review, interpret and discuss technical and production work as it relates
to the required servicing, providing insight, timeframes and estimated
cost.
- Partner with lead jeweler in handling order issues that arise internal in
repair department and with external suppliers.
- Analyze and make recommendations with ongoing problems identification and
process improvements.
- Participate in special projects.
MB Jewelry Design & Manufacturing Ltd.; Bloomfield Township, MI
Gemologist Appraiser 2012-2014
- Provided appraisal services by determining identification, weight
estimation and metal content.
- Conducted intensive research to authenticate historical information and
document its quality by consulting various reference sources such as,
internet, industry price list and second sourced opinions for valuation
of high value items.
- Effectively communicated with diverse clientele, employed tact and
diplomacy; articulated the results of completed document(s) to clients in
a professional and understandable manner.
- Initiated and conducted training, mentored associates on store
procedures, sales techniques and sales presentation to enhance
professional business impression and results.
- Implemented improvements to the format and languages of the
appraisal documents.

2. Anita Ford: page 2
Truliant Federal Credit Union; Winston-Salem, NC
Member Service Representative 2010-2012
- Conducted needs-based analysis to recommend new products based on
customer short term and long term account management goals.
- Implemented new services on customer accounts and modified changes as
requested as based on current financial market conditions.
- Resolved member disputes and facilitated corrective actions on member
accounts to ensure win-win outcomes and long-term relationships.
- Clarified branch policies and government regulations to ensure customer
understanding, while conforming to banking policies.
- Consistently surpassed weekly personal product referral goals for overall
branch success as outlined by corporate.
Simon Jewelers; High Point, NC
Ringmaster Jewelers; Winston-Salem, NC
JEWELSMITH, INC.; Durham, NC
Gemologist Appraiser/Sales Associate 2002-2010
Ameritech / SBC (AT&T) - Southfield, MI
Centrex Helpdesk Trainer / Telecom Project Coordination 1995-2000
- Provided telecom service support to customers, authorized distributors,
and internal staff via 800 Help line and website made available to
Midwestern region for inquires related to central office switch and
telephone equipment applications.
- Assigned to coordinate relocations of telecom stations from one city to
another and provide group and individual training sessions; served as
Single Point of Contact for all assigned external project leaders
requiring voice / data services.
- Coordinated telecom adds, moves and changes for over 10,000 telecom lines
across 16 complexes for Ford Company in S.E Michigan.
- Generated revenues for training department by identifying and
recommending additional training needs and additional telecom equipment
enhancements for external end-users.
EDUCATON
HIGH POINT UNIVERSITY – High Point, NC
B.S. Degree in Business Administration - 2012
SOFTWARE KNOWLEDGE
Microsoft Office: Word, Excel, Outlook, Power Point and Access
Jewelry Systems: The Edge, Jewelry Shopkeeper and Win Jewel