1. Ryan Delos Reyes
3901 Lake St. George Dr, Palm Harbor FL 34684
813-220-3008
ryan41010@gmail.com
SUMMARY
Proven success in Operations Management, Sales, and Customer service. With a background over
12yrs of Transportation ,Communications and fleet dispatching
SKILLS
•Advanced knowledge with current software with MS w ords, Excel, Citrix XenApp,AS -400 system.
•Thorough know ledge of the manufacturing process and dispatch routines
•Superior supervisory and management skills
•Experienced in handling dispatch and managing a team of drivers and Re -routing for cost effective.
•Familiar w ith the hiring and training process f or employees
•Ability to develop effective and systematic work-flow
•Remarkable coordination and overseeing Routes to develop a cost effective for higher revenue.
•Skilled in developing and maintaining relationships with clients, Customers, Vendor Contractors.
EXPERIENCE
Ope r ations Supervisor/Driver Supervisor Sept-2011 -Current
M ar tz First Class Motor Coach
•Coordinated schedules and monitor Drivers performance & Monitor Pre/Post Trips inspections
•Compiled and analyzed Drivers D.O.T Logs
•Assisted Safety Director in hiring and training of employees for Driver/Operators
•Planned training programs f or new employees
•Maintained business relationships with clients and outside vendors
•Implemented company's policies by providing examples
•Supervised over 40+ driver/operators
•Managed and oversee everyday routines with drivers Pre-trip & Post-Trip inspections.
•Identif ied and solved issued relating to dispatch
•Assign drivers work and submit Payroll and input drivers assignments on a daily basis.
• Supervise on site events to ensure safety and assist drivers and passengers
• Clarence Cornell School certified f or Safety & Compliance
• Reasonable suspicion Supervisory training per D.O.T 382.603
Ope r ations Supervisor/ Fleet Dispatch Jul-2004 –July -2011
Was te Services Inc.
•Responsible f or employee ( Drivers/Office Staff) 50 – 70 drivers and staff supervision to include
manage productivity to each driver in accordance with regulator agency guidelines, performance
review and evaluation, compensation issues, scheduling routes and duties and complaints.
•Organize and scheduled all necessary resources required to accomplish activities and coordinate
daily operational needs with Maintenance team.
•Review and audit productivity related to route operations on daily basis and reconcile any
discrepancies of drive time, attendance and open tickets.
•Manage check-in process to ensure all documents are collected by the driver and communication
key service, safety, and equipment issues and monitor Pre/Post Trip inspections.
•Evaluate drivers and staff on route and in the office for performance evaluation and observation
assessment and coach f or improvements.
•Visit customer and customer sites and resolve and issues do to safety or complaints and f ollow -up
on a daily basis.
•Establish and maintain a clean, safe work environment in compliance with safety regulation and
OSHA standards.
• Oversee drivers routes and observations on site on a daily basis to ensure Safety and Trash gets
picked up in a timely manner.

2. Ace Home Care LLC Aug- 2004 – Nov -2016
Adm inistrative Support Services/Field Supervisor- PART-TIME
•Handle customers service such as incoming orders, f axes received and fulfill orders as received.
•Follow -up status of accounts and invoices; making sure orders are made in timely manners and
ensure correct quotations of prices issued.
•Reconcile accounts if amounts matches with invoices issued and assist in collections such as
invoice and orders are paid in timely manner per-contract of agreement, follow-up outstanding
invoices and issue refunds if necessary. Enter orders and invoices and other pertinent information to
the computer f or f ile and accuracy.
•Perf orm observation assessments and evaluations over the road with Patients and Nurses on a daily
basis.
WLG/ Wor ld Leaders Group Inc. Feb-2000 – Apr 2003
Accounts Payable/ Customer Service Lead Re p
•Handle all invoices and accounts to all President and Vice-President and all other company that we
have contracted or that w e ow n.
•Enter all receipts that have been charged to their accounts that are related to the Companies
activities and get them reimburse to their accounts and handle all billing such as their
telephone/power/water bills and get them paid and current for accuracy and consistency.
•Handle all inbound phone call from business that wants to business with WLG get them to the
appropriate departments, also reconcile all accounts payable for WLG and other third party
Company's.
•Input all data inf ormation and update day to day bases of sales and expenses of the WLG and
provide for every staff weekly meetings.
•Organize and match bills and check demands; set invoices up for payment procedure; check
requests; put together and process company accounts payable checks.
EDUCATION
St. Pe tersburg College 2007
 Some College Course Complete
Hills borough Community College 2001
 Some College Course Completed / Credits Transferred
Eas t Bay High School 1999
 Graduated Diploma