1. 1
Brandon Dornheim
6013 Brook Valley Run, Monroe, North Carolina, 28110 • 610-564-9302 • bmdornheim@gmail.com
H I G H L I G H T S O F Q U A L I F I C A T I O N S
Results driven and persistent Customer Service Professional with over 20 years’ experience in the Customer Service
Industry. Holds a track record of improving customer experience through the following tactics: mentoring, directing,
supervising overall functions and staff of customer service operations, handling top-notch professional support services,
providing personal interaction, and resolving varied client inquires and complex issues. Knowledge in operations
management, especially warehouse traffic management and distribution. Effective Communicator.
A R E A S O F E X P E R T I S E
 Customer Service Operations
 Supervising and Leadership
 Quality Expectations
 Relationship Management
 Documentation and Reporting
 Sales, Budgeting and Cost
W O R K E X P E R I E N C E
MAACO Franchising LLC, Charlotte, North Carolina, 1993 - 2016
Inventory and Service Sales Supervisor, 2009 - 2016
 Performed as the Sales Supervisor for major auto painting & body works corporate headquarters with franchise
locations in over 600 domestic cities in 46 states and Canada.
 Performed as a Liaison between MAACO franchise owners and paint manufacturers.
 Assisted franchise owner with the purchase of equipment that will continue to improve procedures and to keep
up with industry standards.
 Generated reports for MAACO locations indicating purchases in order to file usage reports with various states.
Quality Assurance Inspector, 2007 - 2009
 Visited MAACO locations nationwide to inspect repair work of “Certified” locations to ensure that they continue
to uphold MAACO standards of performance relating to quality of work.
 Visited MAACO locations nationwide interested in becoming a “Certified Center” and upholding MAACO
standards.
 Communicated deficiencies of repair work and areas that require improvement.
Inventory Sales and Service Sales Consultant, 2001 - 2007
 Assisted MAACO franchise owners with the purchasing of products for their auto painting and collision location.
 Supervised material flow, storage and global order fulfillment.
 Conducted monthly, quarterly and yearly inventories of warehouse stock.
 Oversaw warehousing and storage practices and housekeeping.
 Received incoming shipments and reviewed contents againstpurchase order for accuracy.
Warehouse Distribution Assistant Manager, 1993 - 2001
 Received shipments and filled orders while executing shipping reports accurately.
 Tracked shipments to ensure products where shipped safely and in a timely manner.
 Supervised everyday activities of employees.
 Managed activities and maintained proper work flow, ensured customer satisfaction.
 Analyzed processes and recommended all necessary changes.
E D U C A T I O N
St. Joseph’s University, Philadelphia, Pennsylvania, Bachelor Degree in Business Administration
Montgomery County Community College, Blue Bell, Pennsylvania, Associate Degree in Business Administration