1. Rommy-MENEZES Resume 1 / 5
ROMMY MENEZES
27, SYLVAN CRESCENT | LEEMING
PERTH | WA | 6149
Phone = (08) 9332 0214
Mobile = 0421 281 961
Email:
romZEDD@gmail.com
R_Home1@optusnet.com.au
SUMMARY
 Experienced Information Technology Professional with a track record of working
Autonomously & Collectively, in Medium to Large teams, in Complex Business
Environments.
 Competent in Development & Production Support, User & Vendor Management,
Asset Management, Desktop & Helpdesk Support to Optimise & Maintain Business
Continuity.
 Strong track record of delivery, supported by an ability to engage with customers
and define optimal business solutions.
 Project Leadership and Management Capability delivering to KPIs.
EDUCATION AND TRAINING
TERTIARY QUALIFICATIONS :
UNIVERSITY OF CALCUTTA, INDIA
 1982, B.Com. - BACHELOR OF COMMERCE (Hons.)
COMPUTER RELATED EDUCATION AND TRAINING :
MIRAGE INSTITUTE OF TECHNOLOGY
 2002, Microsoft Certified Systems Engineer ( MCSE).
COMPUMATICS AUSTRALIA
 1999, Certificate In Computer Engineering (RS101)
COMPUTER POWER TRAINING INSTITUTE
 1995, Certificate IV in Programming Technology
COCKBURN SKILLSHARE
 1992, Certificate in LOTUS 1-2-3
COCKBURN SKILLSHARE
 1992, Certificate in Manual and Computerised Accounting
DATAPRO INFORMATION TECHNOLOGY
 1991, Diploma in Computer Management
REFERENCES
Upon Request

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COMPUTER SKILLS SUMMARY
OPERATING SYSTEMS
 WINDOWS 3.x, 95, 98
 WINDOWS ME, 2K, XP,7,8
 WINDOWS NT 3.5, 4.0
 AIX 4.1.5 , AIX 4.3.2
 MS-DOS
 Linux –UBUNTU & MINT
 UNIX-V
HARDWARE
 PC’s
 LAPTOP’S
 Mobile Phones
 Tablets
 IBM - RS/6000
 VAX -11/780
 IBM -1401
SOFTWARE LANGUAGES
 'C'
 UNIX Shell Scripting
 COBOL
 PASCAL
 BASIC
 DBASE III+
APPLICATIONS EXPOSURE
 Geobanking Library Management
 Inventory Control
 Sales Analysis
 Costing Analysis
 Production Planning
 Accounts Receivable (Debtors)
 Accounts Payable (Creditors)
 Provident Fund Accounting
 Examination Marks Processing
 Distillery Information System
 Demultiplexing Data
 Bill Accounting System
 MVS Backup Data Conversion
 Superannuation Systems
 Insurance Processing
 Investment Processing
NETWORK PC, SOFTWARE AND SUPPORT SKILLS
.
 Assembly, Disassembly, Troubleshooting of PC’s and Motherboards.
 Installation and Maintenance of PC’s, Cabling, UPS’s, Networks, Hubs,
 Network Interface Cards & Drivers, Memory Chips, Printers, Print Servers,
 Hard Drives, Floppy Drives, Keyboards, Terminal Servers, Etc..
 Installation and Maintenance of Windows 8, 7, XP, 2000, ME, Windows 98,
Windows 95, Win 3.5, Win NT Server 3.5 & 4.0, MS Office 4.x & 97, 2K, 2K3,
2K7, 2010 & 2013 & Various 3rd Party Software
 Cloning PC’s using GHOST Software
 Seagate Proxy Master and Host, ORACLE Suite of Products. Norton AntiVirus,
McAfee & VET Virus Scan, Etc.. Etc..
 Implementation of Daily Backup Procedures for Servers namely Windows NT,
2000, 2003, 2008, Novell, SCO-UNIX, AIX , ORACLE and VMS.
 Setup and Maintenance of the User PC’S, Workstations and their Peripherals
 Monitoring the daily running of the Network Routers and Gateways.
 Setup and Maintenance of Domains and Networks
 Helpdesk Support ( Rostered & Afterhours Oncall )

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EMPLOYMENT HISTORY
FEB 2015 - MARCH 2015 EDI Downer
DESKTOP ROLLOUT & SUPPORT ENGINEER (Contract)
 Rolled out 24 PCs & Laptops for EDI Downer at CanningVale.
JAN 2015 - FEB 2015 VALMEC
DESKTOP & HELPHESK SUPPORT TECHNICIAN (Contract)
 Participate in the resolution of Computer Hardware, Software and Network Issues.
 Install and Support - Desktop PC, Laptops, Computer Hardware, Software and Drivers.
 Work on Information Technology Services Customers Support Helpdesk.
 Assist in the running, scheduling and monitoring of operational and other standard jobs
 Liaise with IT Services Clients & Vendors regarding desktop computing requirements
 Perform running maintenance of Network, Computer Register, Problem Recording
System, and Warranty Follow up.
 Assist in the Creation and Maintenance of IT Services Procedures and Standards.
AUG 2014 - AUG 2014 KARARA MINING
DESKTOP ROLLOUT ENGINEER (Contract)
 Rolled out 36 PCs & Laptops for EDI Downer as part of a FIFO team.
JUL 2008 - MAY 2014 ARG / QR National / AURIZON Limited
IT DESKTOP & HELPDESK SUPPORT ENGINEER
 Install, Support and Develop Information Technology Services - Desktop PC,
Computer Hardware, Software and Network.
 Participate in the resolution of Computer Hardware, Software and Network Issues.
 Configure & Support Apple Devices, Cisco VOIP Phones.
I currently Use an Android PC & Mobile Phone.
 Work on Information Technology Services Customers Support Helpdesk.
 Participate in the Regular and Rostered After-Hours Support of IT Systems.
 Assist in the running, scheduling and monitoring of operational and other standard jobs
 Liaise with IT Services Clients & Vendors regarding desktop computing requirements
 Perform running maintenance of ARG / AURIZON’s Network, Computer Register, Problem Recording
System and Out Sourced Registers.
 Assist in the Creation and Maintenance of IT Services Procedures and Standards
 Ensure that all business activities and employees within the position’s area of control
Comply with all legislative/statutory obligations, company policies, codes, standards,
procedures and specific company instructions / guidelines published. ( Ex: Safety )
MAR 2005 - APR 2008 MercyGroup
INFORMATION SYSTEMS SUPPORT
Responsibilities :
 Administering the HelpDesk at all Levels, usually from initial contact to completion, for 15 Sites all around Perth
and for 450+ users
 Trouble Shooting, Installation, Configuration, Setup, Maintenance of Domains, Networks, PC’s and Software.
 Trouble Shooting, Repair, Replacement, Installation and Maintenance of PC Hardware and their Associated
Peripheral Devices and Drivers
 Cloning PC’s using GHOST Software, including Multicasting,
 Discussing IT Issues and Problems with End Users, and providing Solutions.
 Conforming to Best Practices as per Service Level Agreement(s).
 Liaising with Local / External IT users at Multiple User Locations.
 Updating Asset Register.
 Updating and Maintaining the Helpdesk Log to keep it up to date.
 Auditing IT equipment.
 Visit MercyGroup Sites to Maintain Hardware, Rollout PC’s, Maintain servers, Work Stations, Software
Firmware Upgrades, Bios Upgrades, etc. etc.. etc…
 Daily, Weekly and Monthly Backup & Maintenance of Servers. and Offsite Storage
 Undertake Other Tasks and Projects as Directed by the IT Manager.

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EMPLOYMENT HISTORY Continued
SEP 2003 - JUN 2008 AlintaGas Limited.
IT SUPPORT (Contract)
Responsibilities :
 Taking allocated internal calls from Service Desk using HP-Openview.
 Trouble Shooting, Configuration, Installation, Setup, Maintenance of Networks, PC’s and
Software.
 Trouble Shooting, Repair, Replacement, Installation & Maintenance of PC Hardware &
their Devices & Drivers
 Cloning PC’s using GHOST Software, including Multicasting.
 Discussing IT Issues and Problems with End Users.
 Working with Local IT users and with External IT User Locations.
 Updating Asset Register.
 Auditing IT equipment.
 Updating Service Desk Register.
JAN 2003 - AUG 2003 Education Department of Western Australia
TECHNICAL SUPPORT OFFICER (Contract)
JUL 2001 - JUN 2002 Mirage Institute of Technology
MICROSOFT CERTIFIED SYSTEMS ENGINEER CERTIFICATION
MCSE subjects successfully completed :
 70-210 Windows 2000 Professional
 70-215 Windows 2000 Server
 70-219 Active Directory Design
 70-217 Active Directory Administration
 70-216 Network Infrastructure Administration
 70-224 Exchange 2000 Server Implementation and Administration
 70-222 WinNT to Win2000 Migration
NOV 2000 - MAY 2001 Asscam School Limited, NSW
NETWORK ADMINISTRATOR (IT&C Contract)
SEP 1999 - MAY 20 Kalgoorlie Consolidated Gold Mines
INFORMATION SYSTEMS SUPPORT OFFICER (Contract)
Responsibilities:
 TroubleShooting, Configuration, Installation, Setup Maintenance of Networks, PC's &
Software.
 TroubleShooting, Repair, Replacement, Installation and Maintenance of PC Hardware
and their Associated Devices and Drivers.
 Installation & Maintenance of DOS, Windows NT 4.0, Windows 9x & Windows 3.1
 Cloning PC’s using GHOST Software
 Daily Backup & Maintenance of Windows NT and Unix Servers.
OCT 1998 - JUL 1999 Darowa Corporation Pty. Ltd.
NETWORK, PC & SOFTWARE SUPPORT (Gryphon Contract)
Responsibilities :
 TroubleShooting / Diagnosis, Repair, Replacement, Installation and Maintenance of PC
Hardware & their Associated Devices and Drivers.
 Installation & Maintenance of DOS, Windows NT 4.0, Windows 98, Windows 95,
Server & Workstations,
 Windows 3.x, MS Office
 Cloning PC’s using GHOST, BackupExec and Acronis Software
 Implementation of Daily Backup Procedures for 4 Servers namely Windows NT, Novell,
SCO-UNIX & AIX.
 Setup and Maintenance of the User PC’S and their associated Peripherals
 HelpDesk Support

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EMPLOYMENT HISTORY Continued
JUN 1998 - SEP 1998 Coflexip Stena Offshore Asia Pacific
NETWORK, PC & SOFTWARE SUPPORT (Contract)
Responsibilities :
 Setup & Maintenance of the User PC’S & their Associated Peripherals & Drivers.
 Installation & Maintenance of Windows 9x, Windows NT Server / Workstation
 Administration of Windows NT (3.5 & 4.0 ) and Novell NetWare 4.10
 Monitoring the daily running of the Network Routers and Gateways
 Implementation and Monitoring Daily Backup / Restore of Servers
 Extended the Inventory Database using MS-Access 97
 Assisted in Cloning PC’s using GHOST Software.
 HelpDesk support
MAY 1997 - MAR 1998 PGS Data Management
SYSTEMS ADMINISTRATOR & DATA LIBRARIAN
As the Systems Administrator, my responsibilities included :
 General Maintenance, Tuning and Troubleshooting of the AIX System
 Backup / Restoration of the System Network Servers and Workstations
 Adding and Maintenance of Hardware & Software for Network Clients and PC’s
 Development, Implementation & Maintenance of Disaster Recovery Procedures
 Unix Shell Scripting
As the Data Librarian, my responsibilities included :
 Checking Media Data In And Out of the GeoBank
 Purchasing Media and Library Supplies
 Development and Implementation of Media Check-In & Transmittal System
APR 1996 - AUG 1996 Sealcorp Holdings Ltd.
ANALYST / PROGRAMMER (Contract)
MAR 1994 - DEC 1994 Australian Mutual Provident Society
CONSULTING AGENT (Contract)
NOV 1993 - FEB 1994 Health Department of Western Australia
RECORDS OFFICER (Public Service Contract)
NOV 1992 - NOV 1993 Police Department - Licensing Services.
LICENSING OFFICER (Contract)
AUG 1992 - NOV 1992 Mains Roads Department - IT Services.
PROJECT CONSULTANT ( Work Experience )
FEB 1991 - AUG 1991 Fort William - Service Officers Institute
SOFTWARE CONSULTANT (Contract)
SEP 1989 - OCT 1990 Computech lspat Limited
SENIOR COMPUTER OPERATOR (Contract)
OCT 1988 - JUL 1989 United Distillers Limited
COMPUTER PROGRAMMER / OPERATOR
MAR 1985 - OCT 1988 Management & Computer Consultants
COMPUTER PROFESSIONAL