1. Roy C. Little
2801 Schley Ave
Apt 5a
Bronx, NY 10465
(347) 734-9245
RoyLittlebx@yahoo.com
OBJECTIVE: To acquire a position in the Information Technology field where I can utilize my
talents and education.
TECHNICAL SUMMARY:
 Install and configure Windows 2008 Professional, Server and Active Directory
 Setting and managing disk quotas, users, groups, and computers in Windows ( Vista, 7, 8 and
10), users home folders, local, global, and universal group policies, Internet Information
Services, and Gateway Services for Netware
 Configure TCP/IP Protocol Suite including IP addressing, sub netting, super netting, static and
dynamic routing; TCP/IP using DHCP, WINS, DNS Routing and Remote Access Services
 Supporting Operating Systems (XP, Windows 7, Mac, Blackberry, iOS)
 Supporting Software like(Microsoft Exchange 2003/2010, MS Office 2003/2010, MS
SharePoint, MS Lync – Live Meeting Meeting Place, Browsers, Internet Explorer, Chat)
 Supporting and configuring Mobile Devices (Blackberry, IPhone, Ipad)
 Remote Installation Services
 NTFS file system and security, configure offline files, encrypt files and folders
 Disk spanning, mirroring and RAID 5 volumes
Experience:
CTG/ASML 04/14 – Present
Computer Technician/ Level II Help Desk
 Utilize Active Directory to reset passwords, unlock accounts, restore BitLocker Decryption
also assign and unassigned users and groups to specific machines.
 Servicing VIP clientele
 PXE image Desktops and Laptop for ISS orders and new hires.
 Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops
 Data Recovery
 Assigning RSA Tokens
 Data Recovery
 Asset Management
 Open and close tickets in required timely manner
 Delivery of ordered accessories
 Retrieve data from terminated employee’s equipment
 Remote into user’s asset to assist
 Replace toners in network printers
 Call manufacturer for service technicians to work on network printers
 Ordering toners and other parts for network printers

2. Compass Group/ Restaurant Associates
Video conference Coordinator 02/12 – 4/14
 Reserves rooms using 4 booking tools, Event Management Systems (EMS), Meeting
Room Manager (MRM), Telepresence via outlook and BT Exchange (B2B)
 Compiles data regarding booking information and details.
 Communicates with Facilities Coordinators to initiate set up requirements, A/V request
and client support
 Actively participates with team members and management in achieving team goals and
objectives
 Maintains client contacts throughout UBS operations
 Provides phone assistance and coverage.
 Acts as a resource for Center information and Restaurant Associate
 Completes special projects as assigned
Little Net Tech Inc. 06/09 - Present
Field Technician
 Virus Removal and Anti-Virus implementation
 System upgrades
 Software repair
 Windows XP, Vista and 7 repair
 Hardware repair and upgrade
 Home network set-up
 Troubleshooting Network Configuration and Connectivity
 Peripheral set-up (Scanners, Printers, Modems, Monitors, External Hard Drives, etc.)
 Data Recovery and Migrations
The Bronx Defenders 06/08-06/09
Desktop Technician
 Configured Blackberry for Exchange Server
 Helped Maintain Server 2003 Environment
 Helped move users and create organizational units to Server 2003 Environment Active
Directory
 Data Transfer
 Install/Uninstall workstations
 configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s
 Troubleshooting MS Exchange
 Supported Network Printers
 Supported 120+ end users
 Helped with Data Migration from one server to the next
Unilever 02/06-03/08
Desktop Technician
 Imaged Dell desktops and laptops using Ghost 8.0; configured with Outlook Exchange, Wireless,
VPN Checkpoint and PDA’s

3.  Hardware support including system boards for Dell Laptop CP series, LS, D410 and D610.
Hardware support for HP LaserJet 2100, 2200 and 4600
 Help edit users and create organizational units in Server 2003 Environment Active
Directory
 Imaged, configured and deployed new Dell D410 and D610 to new hires, then trained on use
including printer mapping and Outlook 2003
 Worked with Odyssey team to migrate 450 users from NT to XP; including data migration and
mail PST files, providing new Dell laptops and accessories
 Involved with disconnect and reconnect project for approximately 200 computers for Unilever
and Unisys including LAN connectivity issues
 Supported 400+ on site and remote users including many top corporate executives. Consistently
archived 24-hour laptop and 48 hour desktop resolution objectives.
 Utilized Remedy, Peregrine and SRMS help desk systems to track service request in a high
volume, fast paced environment
 Established a strong reputation with top executives for personally resolving escalated user
concerns and recognized for technical excellence through numerous letters of commendations
 Interact with vendors regarding warranty issues and purchasing needs. Configure deploy and
support desktops, laptops, PDA’s, Printers and wireless devices
 Troubleshoot WAN and LAN issues. Coordinate major application rollouts, equipment moves and
system upgrades
TEKsystems 02/06-08/06
Desktop Technician
 Participated in asset inventory for IBM on site at Insurance Services Offices ISO
 Responsible for gathering asset information for hardware and peripherals and tracking
information in Excel spreadsheet
 Part of 7-man printer upgrades team. Installed and configured new Xerox printers on site
for Morgan Stanley and provided post-upgrade support
Asset Inventories 05/04-01/06
Team Lead
 Lead teams of 4-8 technicians in and conducted hardware inventories for several
corporations including Disney, New York City Transit, Phillip Van Heusen, Cannon, The
Hartford and Merrill Lynch
 Responsible for collecting asset information of workstations, servers, printers,
peripherals, etc. using hand held scanner
 Performed quality control checks on data collected and deleted unauthorized software
 Corrected IP addresses for end users
 Connected end users to DNS servers and pinged severs for response
 Ran batch files for software inventories
Education:
Chubb Institute 04/03-05-04
 Network Technician
 A+ Certified
 Network + Certified