This document is a resume for J. Robert English III, an IT specialist and field engineer with over 15 years of experience in deployment, support, administration, and migration of information systems across various operating systems, networking equipment, hardware, and software. He has extensive experience performing on-site computer installations, upgrades, and troubleshooting for many companies. His background includes work as an independent consultant, at various contracting firms, and directly for companies such as SunTrust Bank, Saint Thomas Hospital, and Middle Tennessee State University.

1. J. ROBERT ENGLISH, III
3208 Dothan Lane • Nashville, TN 37211 • robert.english3@gmail.com • 615.545.8222
Results-driven Desktop/IT Specialist/Field Engineer with extensive experience, and education in
deployment, migration, break fix, support, and administration of information systems in Microsoft, Novell, IBM,
HP, Dell, Cisco, VOIP, Mainframe, and UNIX LAN/WAN environments.
Operating Systems: Windows (10, 8, 7, Vista, XP, 2010, 2008, 2003, 2000, NT), AS/400, UNIX, Linux
Networking: Windows 7/8/2008/2012/XP/2000/2003/NT, Novell NetWare, IBM iSeries, AS/400, UNIX,
Linux, LANWAN, Cisco, Citrix, Webex, PCNow, Gotomypc, Altiris, VPN, SMS, Exchange,
HP Openview, Active Directory, GroupWise, Internet / Intranet, TCP/IP, DNS, T1, DSL,
Cable, DHCP, Wireless, IR, VOIP, Switches, Routers, Firewalls, Aircard, VNC
Hardware: Lenovo, HP, Dell, Compaq, IBM, Cisco, Linksys, Fortinet, Firewall, laptop, desktop, server,
terminals, Wi-Fi, printers, copiers, CDRW, Modem, NIC, PDA, Blade Server, Neoware, Thin
Client, Blackberry, tape drives, Kiosk, Motorola, Ingenico, Scanners, Digital Signage
Software: Spreadsheet / Database Analysis and Design: Microsoft Office 97 – 2013, Outlook, Lotus
Notes, Linux, Cisco, WebEx, Backup Exec, Bitlocker, Firefox, Chrome, Internet Explorer,
Netscape, Zenworks, Antivirus Utilities, Norton Utilities, Checkit, Ghost, HTML,
pcAnywhere, Citrix, Altiris , Clarify, Client Access, SMS, Tivoli, Legato Networker,
GoToMyPC, Remote Access, Carbon Copy, Microsoft RDC, PCNow, UltraVNC, VNC,
PCLaw, Western Union, WUPOS, Sysinternals, Chexar, Netspend, Sysaid, Cerner, Citrix,
Service Now, USMT, Advertised Programs, Microsoft SCCM, WSUS, XenApp,
XenDesktop, Acronis, Laplink, PCMover
PROFESSIONAL EXPERIENCE
Independent Computer Consultant Current
- Performing computer/networking installation, reimaging, migration, troubleshooting, break fix, and configuring
of Dell, HP, IBM, Samsung, Xerox, Xfinity Comcast Cable, DSL, and Cisco computers, Servers, Switches,
Firewall, Routers, Printers, Tape drives, Kiosk, POS, Servers and other Networking/Peripheral equipment in
Windows 7/8/XP, Windows 2000-2008 Server, RAID, Novell, IBM AS/400/iSeries, and Unix environments.
Operating system/software installations utilizing Microsoft SCCM upgrades for various corporate, company, or
home office environments.
Insight Global – Contract Field Engineer 01/2016 - Current
- Express Scripts – Performing Windows 7 migration on Lenovo Laptop and Desktop Computers Utilizing Avaya
VOIP
- Performing memory upgrades, decommissioning HP /Dell computers and wiping hard drives using WhiteCanyon
DoD Utilities
ASD – Field Engineer 12/2015
- Tire Center - Performed 2 new Meraki MS220-24P switch installations in place of older Netgear equipment
Morgan Stanley – Field Engineer 12/2015
- Team Lead Performed Windows 7 site migration working with remote corporate engineers and overseeing
computer technicians
TSI NewBold Corporation – Field Engineer 10/2015 – 11/2015
- Burberry – Performed Timeclock, DigiPoS Retail Blade, Receipt Printer and Cisco switch network
installation/troubleshooting
- SalonCentric – Multisite performed Cisco Meraki MX64W Firewall installation/configuration replacing AT&T
Netgate 8100
- The Body Shop – Performed NCR RP50 POS replacement moving HDD and DIMM’s from old to new,
reconfiguration of second NCR RP50 POS ip address and cabling
Tolt Solutions – Field Engineer 11/2015
- Barnes & Noble – Performed Windows 2003 to Windows 2008 R2 Server Upgrade on IBM System x3200 M3
Quest – Field Engineer 10/2015
- C-III Capital Investments – Performed onsite Cisco Putty console support, utilizing Webex while performing
a Cisco 2851 OS upgrade

2. Safety NetAccess, Inc – Field Engineer 10/2015
- Courtyard Nashville – Performed Elfiq 700 Series Load Balancer installation and configuration
Astadia – Field Engineer 10/2015
- Vanderbilt Law School – Decommissioned Datacenter Windows 2008 Server and shipped UPS to remote site
Apex Computer Systems, Inc – Field Engineer 10/2015
- Men’s Warehouse / JOS A Bank – Multi site Windows 7 POS conversion and Touch Screen upgrade from
JOS A Bank to Men’s Warehouse Servers
Infinity Consulting Solutions, Inc. – Field Engineer 09/2015 – 10/2015
- Lincoln Properties – New Property Owner, Multi site Windows downgrade from windows 8 to windows 7
SmartSource, Inc. – Field Engineer 11/2014 – 09/2015
- Follett – MTSU Bookstore HP Site POS Computer Upgrade from Windows 7 to Windows 8 conversion,
including New Touch Screen monitors and Hand barcode scanners, installed Bitlocker encryption for security
- Clean Harbors/SafetyKleen – Performed Multi-site Windows 7 migrations from XP on Lenovo Desktops and
Laptops Utilizing Laplink PCmover, installed Bitlocker encryption for security
- Maxim Healthcare Services – Performed multiple Windows XP to Windows 7 migrations, and site inventory
- Insight/IBM – Performed CNA Insurance site migration from Windows XP to Windows 7 utilizing Microsoft
SMS and USMT
- Allstate – Performed site migration from Windows XP to Windows 8 at multiple offices
Experis – Field Engineer 08/2015
- Cemex – Performed Hewlett Packard Windows XP to Windows 7 Site Migration
Suzette Peyton Law, George Copple Law – Computer Consultant 01/2005 – 08/2015
- Perform network configuration, new computer installations and migration from Windows XP through Windows
10, network/broadband wireless firewall security setup, computer/printer workgroup setup, e-mail setup,
domain setup and configuration, Microsoft Office, Troubleshoot legal software (LexisNexis, PCLaw, Westlaw)
and perform updates
Signature Technology Group – Field Engineer 08/2015
- GM Spring Hill – Performed Hewlett Packard Tape Drive diagnostics and replacement of removed tape
blockage.
Hewlett Packard – Contract Field Engineer 07/2015
- Senator Lamar Alexander – Performed Windows 2008 Server RAID diagnostics and restored to working order
SecureConnect – Field Engineer 06/2015 – 07/2015
- Popeye’s – Performed multisite Fortinet Firewall installation, AT&T Modem, NETGEAR switch, and device ip
reconfiguration
eBryIT, Inc – Contract HP Field Engineer / Team Lead 05/2013 – 06/2015
- Syntel, Inc – Performed Dell Windows XP to Windows 7 site migration
- Sleep Number/Select Comfort – Multisite performed new computer installations, Windows XP to Windows 7
site Migration - Tupelo MS, Huntsville AL, Jackson TN, Nashville TN, Franklin TN, Murfreesboro TN
- Mapi Group – Performed Dell Windows 7 Laptop Configuration and prep for sending to world wide locations
- Belmont University – Performed Multiple Windows 7 desktop migration from Windows XP on over 200 Dell
computers on refresh project throughout the University
- Brinks US – Performed three Windows 7 site Migration’s – Nashville TN, Huntsville AL, and Evansville IN
NexGen-IT Solutions – Contract HP Field Engineer 06/2015
- Miller-Motte Technical College – Performed Dell Windows 7 site computer refresh, reimaging computers and
laptops with Windows 7 Pro, Microsoft Office 2010, Adobe Acrobat, Flash, and printers
Advantage Resourcing – Contract Field Engineer 03/2015 – 05/2015
- New York & Company – Performed multiple site installation and configuration of new HP Officejet Pro
X476dw MFP replacing a fax and printer
- DaVita, Inc – Performed HP Color LaserJet Flow MFP M680 installation and network configuration
- United Health Group – Performed installation and ip reconfiguration of networked HP LJ
Hayward Pool Products, Inc. – Contract IT Specialist 11/2013 – 04/2014
- Performing Computer/Networking Site Installations and Support for Windows 2003-2008 Server environment
- Supporting Acer Windows Computer/Laptops, Printronics printers, throughout the Office and Pool Heater Plant
- Providing iSeries AS/400 access through client access and other vertical industry programs
- Performed Desktop reimaging utilizing Acronis 2014
Bibby Transportation Finance, Inc. – Contract Network Technician 04/2013 – 05/2013
- Performed Windows 7 desktop/laptop site migration from Windows XP utilizing Microsoft Imaging/SCCM in
Windows 2008 Server active directory environment, after backing up user Windows XP profiles.

3. - Perform vertical industry software setup including Bank of America Cash Pro Online, Transflo, Citrix, Factor
Soft, Wireless configuration, Citrix, VPN and troubleshoot other software issues
Compucom at University Medical Center (HMA) – Contract Network Technician 02/2013 – 03/2013
- Performed Windows Domain Name Conversion at multiple University Medical Center Hospital locations
- Performed manual Group Policy/DNS refresh when required
Saint Thomas Hospital – Contract Dell Network Technician/Security Engineer 02/2012 – 01/2013
- Performing onsite and remote computer systems support, administration, printers, software installation, remediation, and technical support
- Installed, and supported all PC Assets, Smartphone, and thin clients in all of the hospital departments
- Installed and troubleshoot HMS, Citrix, XenApp, XenDesktop, Cerner, Meditech, Username, and password issues
- Worked on the Cerner Go Live support team at Saint Thomas Hospital
- Imaged computers using Microsoft SCCM, installed Bitlocker encryption for security
- Performed work according to tickets generated by Ascension Service Now request system.
- Performed active directory migration from Novell to Windows 2008 Active Directory
- Performed weekend on call services on a scheduled basis supporting Saint Thomas and Baptist Hospitals
- Performed hardware maintenance on laptop, desktop, and printers
- Ordered repair parts through DOSD
Compucom at Philips AllParts Medical – Contract Network Technician 01/2012 – 02/2012
- Performed Microsoft Outlook Active Directory migration project for Philips - AllParts Medical
- Instructed junior technician on proper installation and reconfiguration procedures of Microsoft Outlook 2010
- Provided technical support through the migration project
Advance Financial – Systems Engineer 03/2011 – 12/2011
- Provided 24/7 Onsite and remote computer support for Call Center & All Corporate Financial Stores in a Windows 2008 Server environment
- WYSE Microsoft Windows XP/7 thin client terminal installation and reconfigurations utilizing file write filters
- Windows XP/7 with Chexar, Qfund, Netspend, Western Union, Microsoft Office Software troubleshooting
- Digital Signage Installation, configuration, and troubleshooting
eBryIT, Inc – Dell Team Lead / Network Engineer / Desktop Administrator 05/2005 - 03/2011
- Randstad Staffing – Performing Windows 7 Dell Optiplex 980 multisite upgrade project.
- Nissan Smyrna, TN – Performed as Dell Team Lead for onsite Windows XP Laptop migration project
- Middle Tennessee State University and Belmont University – Performed Dell Team Lead and Technician on multiple Dell PC Deployment
projects from 2005-2010 including Windows XP configuration, MS Office 2007 Installation, E-mail client Configuration (Outlook, Outlook
Express, Thunderbird, Gmail, and Webmail) and Data Migration utilizing Windows transfer wizard utility.
SmartSource, Inc. – Field Engineer / Team Lead 04/2006 – 03/2011
- Dell/AT&T – Multiple Sites Uverse Advanced TV computer system upgrade and decommission
- Philips/Homewood Suites Hilton Hotel – Provide Technical Support on Phillips TV
- Philips/Hilton Hotel – Team Lead position to coordinate and perform flash upgrades to site TV’s
- Hewlett Packard – Bank of America VOIP setup and configuration.
- Jenny Craig – Performed thin client upgrade project at middle Tennessee locations
- Mesirow Financial – Performed DSL Modem and Linksys/Cisco router configuration, Windows XP and Vista reconfiguration, HP Color
LaserJet CM1312 Multifunction Printer/Fax/Scanner configuration, and ongoing technical support
- Insight at Vital Images – Performed Windows XP 64 RAID OS and Vitrea Imaging software installation
- Getronics at Target – Performed Multiple Dell PowerEdge 2850 Server / Dell KVM installation and configurations, decommission Dell
PowerEdge 2300 Servers
- Coast Solutions/Jersey Mikes – Performed Router / POS Computer Installation and configuration
- United Health Group – Performed laptop docking station security
Advantage Technical Resourcing – Independent Field Engineer / Computer Consultant 05/2005 – 03/2011
- Morgan Stanley – Performed site computer upgrades
- Knights of Columbus – Performed multiple site HP Laptop installations, migrating user profiles, data, reconfiguring Lotus Notes, Red I
Replication, utilizing Altiris Agent Software Delivery from IBM laptops.
- HP/US Senate Office – Performed HP Desktop, Laptop & Blackberry Enterprise Server migration
- HP/US Senate Office – Performed HP Server installation, ILO configuration
- HP/CVS Pharmacy RxConnect project– Travel and Perform multiple CVS Pharmacy’s SCSI/RAID Server Hardware, OS, pharmacy
Neoware thin client upgrades under HIPAA certifications and regulations
- Social Security Administration - Team Lead for computer refresh project.
- CVS call center – Field engineer on CVS Back office switch upgrade project
- UBS - Payne Webber – Decommission Legacy computers , installed and configured Windows XP on Dell Dimension computers, migrate
data / Outlook e-mail / MS Office Setup
- ISA/Spherion Projects – Performed Windows XP PC Installations, W2K Server Setup, File Data Migration, and User QC
- Nortel Project – Performed Dell Latitude Windows XP laptop migrations
- Candlewood Suites – Performed Windows XP computer, W2K server, switch, hub, rack disassembly, cable management, and wiped hard
drives for security measures
Kforce – Contract Senior Technician / Desktop Administrator 2004 – 2011
- Cummins Filtration – Provide Laser Printer support
- AT&T Global Networks Laptop Refresh Project – Performed Dell Latitude, Windows XP, Office 2003, Outlook/Exchange configuration,
Altiris laptop setup, Mainframe connectivity, configuration, data migration, printer setup, and mapped network drives from Windows 2000
Toshiba laptops
- Siemens – Met Life – Performed Windows 2000/2003 server installation and configurations
- Kaplan College – Performed Windows 2000 server configuration in new Windows 2003 domain
- HCA Hospitals – Performed Dell SX270 Windows XP thin client deployments replacing Meditech terminals
FieldSolutions – Independent Field Engineer / Computer Consultant 05/2005 - 02/2010
- SunTrust Banks, Inc – HP Team Lead and Technician performing complete SunTrust bank site server, teller, platform data migration and
computer upgrades.
- Support many other Field Solutions clients over a 50 mile radius. Perform installation, troubleshooting, and configuring of Dell, HP, IBM,
Xerox, and Cisco computers, Servers, Switches, Routers, Printers, Tape drives, Kiosk, POS, and Networking equipment. Perform Windows
XP Computer, Firewall, Network switch, router and peripheral installations, configuration, and software installations using SMS upgrades
for various companies

4. SA IT Services – Independent Field Engineer / Computer Consultant 04/2009
- Performed Bank of America active directory computer refresh
Apollo Professional Solutions – Full Time Field Engineer 06/2008 – 12/2008
- Apex Computer Systems, Inc. - SunTrust Banks, Inc - Supported SunTrust banking and subsidiaries over the greater middle Tennessee
area utilizing HP Openview ServiceCenter and EIS Service Request ticketing systems in help desk/call center
Halifax – Independent Field Engineer / Computer Consultant 05/2007 – 06/2008
- Support clients over a 125 mile radius. Perform installation, troubleshooting, and configuring of Dell, HP, IBM, Xerox, and Cisco
computers, Servers, Switches, Routers, Printers, Tape drives, Kiosk, POS, and Networking equipment. Reimage desktop POS computers.
Core Technology Solutions – Contract Senior Technician / Desktop Administrator 03/2007 – 06/2007
- Rite Aid - Performed photography picture developing computer setup and configuration
- University of North Alabama Barnes & Noble - - Performed server, LAN cable, and rack installation
Peak Systems, Inc. – Contract Senior Technician / Desktop Administrator 03/2007 – 04/2007
- Dell/UBS Home Office Rollout – Perform decommission of Dell GX1, GX110, GX260, GX270, and GX280 computers, configuration and
installation of Dell GX620 computers including user migration, Outlook 2003 / Office 2003 / Rumba AS/400 setup, and user training
Siemens – Full Time Contract Senior Technician / Desktop Administrator 10/2005 – 05/2006
- Harrah’s Casino Management System Upgrade Project – Image, deployed, and supported Dell computers with Windows XP SP2
utilizing Zenworks, Name Computers, Join Windows 2003 active directory domain, install and configure IBM Client Access, LMS, CMS,
Document, Diagnose, and resolve any PC - IBM iSeries AS/400 upgrade issues, Installed and configured Microsoft Office 2003
- Nationwide travel, Train users, provide customer technical support
Adecco Technical – Contract Senior Technician / Desktop Administrator 2004 – 2006
- Cardinal Health Inc. – Performed Meditech Infusion System software updates and quality control tests on Alaris modular point-of-care
computers and infusion pumps utilizing Windows XP laptops on three projects at Vanderbilt, St. Thomas, and Maury Regional Hospitals
K&J Consulting Services – Contract Senior Technician / Desktop Administrator 2004 – 2005
- Xerox Global Services for Drees Homes – Performed Computer Upgrades and software installations at Nashville TN model home
locations
- CopyMax – Migration of Dell GX150 to Dell GX270 computers
American Consulting Group – Contract Senior Technician / Desktop Administrator 2004 – 2005
- En Pointe Technologies for IBM at Nissan – 6/2004 – 12/2004 Over a six month period Performed Windows XP site migration, IMACS,
and next day help desk technical support including over 1000 Windows XP HP / Compaq computers / laptops utilizing Ghost, SMS, Active
Directory, Remote Access, VOIP, Wireless Networking, Advertised Programs, IBM Tivoli, Clarify, Novell, GroupWise, and Altiris - Traveled
to Decherd, TN for a week to instruct Nissan and contract employees on the Windows XP and MS Office correct deployment process
- Regal Theaters – Performed Nashville theater computer projector scheduled maintenance
- Philips Medical Systems – Performed Dell GX270 Windows XP setup and ghost imaging
- TD Waterhouse – Performed Windows XP Computer/Server/Telecom Office move/setup
Achillean Solutions – Contract Senior Technician / Desktop Administrator 2004 – 2005
- Sara Cannon Cancer Center XP deployment project – Performed new Dell Latitude laptop and OptiPlex Tower deployments, configured
users as local administrators, performed Outlook/Exchange active directory configuration, set proxy settings, trained users, and performed
Meditech installation and configurations
- SunGard Data Center – Installed 3 IBM BladeCenter blade servers with Chassis in rack. Installed RAM, processors, switches, Ethernet and
fiber cards.
- Community Health Systems, Inc. – Traveled to Philadelphia PA built training rooms with HP computers and peripherals, trained users,
installed and configured Windows XP operating system, software, and peripherals.
- Community Health Systems, Inc. – Brentwood TN office Performed remote Windows 2000, XP, and 2003 Operating System and Norton
Antivirus upgrades using Windows XP remote desktop connection
- Boult Cummings PLC – Performed HP Compaq Windows XP Desktop Installation and TCP/IP Configuration
Management Decisions Inc. – Senior Technician / Desktop Administrator 2004 – 2005
- SunTrust and NBC Bank merger project - Installed/Upgraded/Configured HP Compaq d530/d510 computers, HP4200 series Laser
printers, Imaged Windows XP computers utilizing Ghost Multicast over Citrix services, Installed/Configured Compaq OS2 servers using
scripted setup, trained bank staff
Apex Systems, Inc. – Contract Senior Technician / Desktop Administrator 2004
- Bank of America / Verizon Communications – Performed HP Compaq D530 installations, ram upgrades and Windows XP Desktop
Installations and Configuration
Intellimark IT Solutions – Contract Senior Technician / Desktop Administrator 2004
Alderwoods Funeral Homes – Deployed Windows XP Dell desktops, software and Outlook e-mail configuration
The Computer Merchant – Contract Windows Technician at Computer Sciences Corp. 2000 – 2003
Citigroup – Algomod Technologies Network Technician and Asset Management
Schlumberger Network Solutions – Contract Windows 2000 Active Network Technician
Compaq at Enron – Contract Windows 2000 Active Directory Network Technician
Shell Oil – Contract Windows 2000 Active Directory Network Technician
Houston Health and Human Services – Contract Windows 2000 Technician – Active Directory - Deployed Dell Windows 2000 equipment -
Performed Ghost images, migrated Windows 9.x and NT systems to Windows 2000, Converted cc:Mail to Outlook/Exchange, software and data
migrations
Cockrell Oil Corporation/Cockrell Interests Inc – Full Time Contract Senior Computer Consultant 1993-2000
- Provided installation, training, backup, and technical support for all Compaq computers and peripheral infrastructures including Windows
XP/2000/NT/98, Novell, AS/400, Client Access, Rumba, Lotus Notes 4.6, Outlook, Exchange, Legato Networker, Hummingbird eXceed,
Palindrome Backup, Palm, Red Hat Linux and Sun Solaris UNIX environments reducing total cost of ownership by an estimated $10,000 on
a monthly basis
EDUCATION & ACCREDITATION
 Networking and Information Systems, MCSE, CNA, CompTIA A+, Dell DCSE, HIPPA certifications