1. 305-297-9821 raydeo@gmail.com
Ray Gurudeo
1036 SW 2nd
St Hallandale FL 33009 305-297-98821raydeo@gmail.com
Ray Gurudeo
Object ive
To attain a position as a Cisco Telecommunication Engineer, Systems Engineer, Senior Desktop Support Analyst, ,
or Systems Analyst
Computer Skills
 Deploy,configure andsupportall aspects of the CiscoUnifiedCommunications,Call Manager,
UnityConnection,andCiscoContactCenterInfrastructure andotherrelevantCiscoProducts
for Call CentersandCollaboration.
 Providingsoftware,hardware,client/serverandnetworkingtechnical support. Computer
Networking major with extensive knowledge of PCs, desktop applications and computer/network
architecture
 Experience working with Server, Windows Operating Systems Microsoft office, MS SQL , Macintosh
 Able to assemble, upgrade, configure and troubleshoot.
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Experience
5/12/2014 Norwegian Cruises Inc. Miami Fl
Ent erprise Support Analyst
Key Responsibilities:
 Provided 1st t ier support t o Users ut ilizing Cisco Call Manager, UCCX and Cisco Unit y.
Managed and Maint ained Phone setup, V oicemails, Auto Attendants and Calabrio Recording.
 Provided t echnical support for over 600 clients in a Microsoft/Citrix Environment for more
t han 500 end users
 Creat e user accounts and assign group rights using Microsoft server t ools (ADS) Active
Direct ory
 Set up Exchange mailboxes for individual users and also shared mailboxes
 Support MS Office Suite relat ed issues
 W ireless Connectivit y support and configuration
 Manage Cit rix Applications access t hru group policies and ADS
 Support Mac OS and Mac Server environment for users in t he Graph ics and Marketing Dept.
3/2006- 4/2014 Dell Inc. Ft Lauderdale, Fl
Systems A dministration/Desktop A dministration/Device Encryption A dministration
 Configure desktop PCs for network users.
 Configure Cisco Phone and voice mail accounts for new and exist ing users.
 Run and/or verify t hat a successful backup of syst em and data files has completed.
 T roubleshoot and repair PCs including t he maint enance and replacement of peripherals: SCSI
devices, CD-ROMs, Network Interface Cards, Sound Cards, V ideo Cards, Hard Drives, Systems
Boards, et c.

2.  Backup and restore SQL dat abases.
 V isually check t he equipment for amber light s, alarms, et c. T ake appropriate action as
specified by sit e's St andard Operating procedures. Monitor UPS, T ransfer Sw itch and
generator maint enance
 Configure Operating System for desktop machines as w ell as desktop servers: Windows 7,
V ist a, and W indows XP. Server Os include W indows Server 2008, Server2003 and 2000
 Inst all and configured desktop and server software: office 2007, 2010, Internet Explorer.
 Configure Outlook 2003/2007 t o connect t o Exchange 2003 Servers for network users.
 T roubleshoot network operating syst em: All W indows V ersions including Server 2000/2003
and 2008
 Know ledge of CAT-5/6 cabling
 Know ledge of and experience w ith corporate virus software packages.
 Configured T CP/IP on desktop w orkstations as w ell as servers: DHCP, W INS, DNS, and sub
net ting.
 Add and help maint ain user accounts and e -mail accounts.
 Responsible in administ ering and maintaining Device encryption software (MacAfee Device
Encryption) all company owned Laptop.
 Imaging of desktops and laptops.
Level III Help Desk Technician Marketlinx Inc Ft Lauderdale
3/2001- 2006
 Investigate and resolve, in a timely and efficient manner assigned issues that were unable to be resolved by first
and second level technicians
 Working on helpdesk assisting internal employees with technical questions and software related issues.
 Other duties include training other staff and new hires to use and trouble-shoot our programs efficiently.
 Creating documentation on fixes and procedures for our internal knowledge database.
1999-2000 Electronic Data System Miami, Fl
Technical Support Representative
 Provided printer support to end users via telephone.
 Documented and resolved end-users incidents using tracking software.
 Assigning work orders to remote and mobile technicians.
1995-1999 Americ Disc Miami, Fl
Print ing Technician
 Printing on CD-ROM/DVD using high speed computerized printing machines.
 Preparing film, silk screen and color matching for large print jobs
 Servicing and maintaining machines
Educat ion
2014
 Dell Notebook
 Dell Desktop
 ITIL
Dell Inc
Certification
Certification
Certification
Sunrise FL
Pembroke Pines, Fl

3. 2005-2007 Florida College
Associate of Science Degree
 Network Systems Engineer Graduated 05/2007
1999-2000 The Academy Coconut Groove, Fl
MCSE Prep
 MCP Certification
References
References are available on request.