Jessica Taylor is seeking a career to utilize her experience and skills to help others. She has worked in customer service roles at Home Depot, Iowa Medicaid Enterprise, Walgreens, and Marketlink. Her skills include being a strong team player, independent worker, having strong interpersonal and communication skills, and being punctual and reliable. She is currently attending Kaplan University to obtain a Human Services Degree and has references available.

1. Jessica Taylor
7424 Meadowlands Dr. Des Moines, IA 50320
312-804-6714 taylor.jessica.e@gmail.com
Career Overview:
Seeking to obtain a career to utilize my knowledge and experience as well as enhance
my skills to not only help myself but those around me as well.
Work Experience:
Home Depot 08/2015 – Current
 Exercise loss preventionprocedures to maintain product control.
 Utilize good communication with teammatesand guests.
 Assist guests once they finished their shopping needs.
 Assist guests to locate items of need.
Iowa Medicaid Enterprise 02/2015 – 09/2016
Customer Service Representative:
 Assist callerswith filling out applications for health care.
 Provide Application status updates to callers.
 Provide quick accurate answersto presented inquiries.
 Follow state implemented standards and procedures
 Provide additional assistance as needed or required
Walgreens 07/2015 – 08/2015
Cashier:
 Assist customers to locate items or services they may need.
 Assist customers once theyfinished their shopping needs.
 Maintain a balanced cash drawer per company policy.
 Exercise loss preventionprocedure to maintain product control.
 Utilize good communication with other staff and customers.

2. Marketlink 08/2012 – 02/2015
Customer Service Representative:
 Made outbound calls to new and existing cable customers to upgrade their
services.
 Used soft phone skills to deescalate irate angry callers
 Maintained compliance as written in company policies
Skills:
 Great team player.
 Excellent independent worker.
 Highly motivated and driven to achieve set goals and targets.
 Strong interpersonal skills.
 Punctual and reliable.
 Active listening.
 Telephone efficiency.
 Strong organizational skills
 Energetic positive work attitude.
 High customer service standards.
 Efficient in:
o 10 Key
o Microsoft Word
o Microsoft Excel
o Outlook
Education:
 Hyde Park Academy, graduated 6/2004 with a 3.0 GPA.
 Attending Kaplan University, in process of obtaining Human Services
Degree.
References:
 Sylvia Brown, Principal Financial 515-681-0704
 Elan Crawford, Iowa Medicaid Enterprise 515-256-4897
 Tinesha Jacobe, AmerihealthCaritas 515-401-2824