Capri Murray has over 5 years of experience in customer service and administrative roles. She has a background in marketing and fashion and is skilled in customer service, data entry, cash handling, and maintaining high standards of customer satisfaction. Murray seeks to leverage her education and experience in customer service, accounts, and administrative roles to secure a position in customer service.

1. CAPRI MURRAY
4935 SPRUCE STREET PHILADELPHIA, PENNSYLVANIA 19139  2159086261  CJMKJC06@YAHHO.COM
PROFESSIONAL SUMMARY
Excellent customer service representative with over 5 years combined experience in the client service and
Fashion/Marketing fields. Skilled in administrative procedures, file maintenance and account management. Proven ability
to interact with clients and work well with team. Demonstrated knowledge of customer confidentiality, data entry and
cash handling. Consistently recognized for outstanding company ideas and customer satisfaction. Seeking to combine
professional experience with recent customer service and accounts training to secure a position in the Customer Service
field.
RELEVANT EDUCATION
Internship:
Public Relations Specialist Mars and Venus Clothing LLC, Philadelphia, PA
Advertising, Marketing and Fashion, Fun Times Magazines, Philadelphia, PA
Moore College of Art & Design Philadelphia, PA 60 Credits 2006-2008
PROFESSIONAL EXPERIENCE
Customer Service Representative, U-Haul, Philadelphia, PA 2011-2013
 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 15 inquiries in
any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
 Helped company maintain the highest level of customer service and accurately managed cash drawer while
processing financial transactions
 Closed and open contracts for company on rentals
 Resolved account issues for customers
 Verified and entered account updates and application data with minimal error
 Provided 5 star level inspection of facility (earned 100% marks in all categories)
Administrative Assistant, Transitional Work Corp (Franklin Day Nursery), Philadelphia, PA 2009-2010
 Coordinated classroom during teachers absence
 Developed new filing system and structural practices for five staff members
 Maintained confidentiality for over fifty student’s files and records
 Reviewed all files for state inspection
 Completed voluntary training to learn new ways to enhance customer satisfaction and improve productivity.
Renaissance Cleaning, Clerical Assistant Burlington, NJ 2007-2010
 Submitted monthly invoices
 Manage reception area including greeting visitors, and responding to telephone and in person request for
information
 Typed documents such as correspondence, memos and email
 Handled all escalated customer calls to resolve issues and offer alternative solutions
 Cleaned restrooms, café and sales floor and provided fill in services for staff