1. JITHIN MAYUR MOHANAN
P.O.BOX4, AbuDhabi
Mob: 056-8359521
E-mail : jithinmayur@gmail.com
Citizenship:INDIAN▪ Date of birth: 30 December1986
CAREER OBJECTIVE:
To work in a reputed company and utilize my skills to serve the organization and help it to meets its ever-
growing demands, so as to have a strong value system of honesty, integrity and transparency in whatever the
company does.
WORK EXPERIENCE:
Company: National Bank of Abu Dhabi, Abu Dhabi May 2014 to till date
Designation: Sales Support Officer
Roles and Responsibilities:
Data Processing:
 Processing of new applications (credit Card, Account Opening & Personal Loans) on a daily basis to
meet Business TAT
 Scrutinizing the documents submitted along with the applications and run authenticity and validity
check.
 Receive the applications and delegate the applications to the peers for quick completion of the
application processing
 Ensure the completion of the processing of all the applications received by EOD
 Prepare, publish & maintain the tracker on the applications received, rejected & returned for business
purposes.
MIS Coordinator
 Designing, maintenance and modification of the database for the preparation of MIS to be released to
the management and team
 Provisioning the required data to the concerned people as required by running error checks,
prohibiting accesses to the data to avoid corruption and loss of data
 Collate the trackers received from the peers and other hubs to prepare the daily, weekly performance
reports,
 Trackers received are authenticated on the validity and the righteousness.
 MIS analysis comparing the previous month’s and years’ performance is published on time.
 Charts, presentations etc are prepared for the management meetings
 Key Performance Areas are highlighted and the current numbers and the predictions for the month are
provided based on the last years, months and the pipeline data.

2.  Train the data processors on the various fields of the trackers, significance, data recording & accuracy.
 Create and disseminate the department organization structure and positions occupied and available
data per the approved HR budget.
 Liaise in the issuance of HR letter requests, like Salary Certificate, Salary Transfer Letter, and NOCs.
HR. Coordinator.
 Screening of resumes from the Agencies, References and Walk-Ins.
 Scheduling the interviews per the panel's availability.
 Coordinate with the agencies on the recruitment of the selected candidates.
 Following up on the recruitment updates with the agencies.
 Preparing reports on the recruitment status and publishing the report to the management.
 Preparing the increment structure and obtaining approvals on the same from higher management.
 Obtaining exit approvals, conducting exit interviews and approving EOSB.
 Issuance of warning letters based on the performance/attitude of the staff.
 Monitoring the attendance and leaves of the staff.
 Preparing payroll report based on the attendance and leaves availed by the staff.
 Assessing Over Time eligibility of the staff based on the punch in punch out report.
 Monitoring department expenses, telephone bills, Insurance of the staff, stationary expenses,
refreshment expenses and other office expenses.
Company: Damas Jewellery, Dubai July 2012 to March 2014
Designation: Sales Officer
Roles and Responsibilities:
• Product selling per the customer’s needs
• Handling the stock coming into the store and going out of the store
• Placing the order per the customer’s request and following up with the whole sale dealers and the
customers on the same
• Proper maintenance of the jewellery and the shop
• Vigilant handling of the shop against theft or robbery
COMPANY: Sutherland Global Services, Cochin, India Jan 2010 to Mar 2012
Designation: Senior Consultant (McAfee Inc. US)
Roles and Responsibilities:
• Assist the customer in providing apt product information, selling, renewing, servicing and cancelling
the products.
• Clear billing issues of the customer
• Provide login information and password issue resolution
• Resolve minor technical defects of the software and redirecting to the concerned team to resolve the
issue.
• Add the interaction with the customer to the database for future reference.
• Send emails to the customers as is required.
• Answer as many calls possible while maintaining the quality and AHT

3. • Understand the various current scores of the team as assigned by the client and the management and
leverage the performance to achieve those targets
• Identify the reasons for not achieving the targets to nullify the errors due to those reasons and hence
to meet the target.
• Prepare and analyze the various reports like CSAT, AHT, Productivity of the associates
• Handle the escalated customers to resolve their issues
• Preparation of the RCA report for every hit on customer surveys
Company: Tata Consultancy Services, Chennai, India Jan 2008 to Jan, 2010
Designation: Processing Officer (Foreclosure, Citigroup Inc. US)
Roles and Responsibilities
• Follow-up with the company appointed attorneys about the foreclosure process, legal formalities and
its court proceedings to get the updated status of each case.
• Communicate with the lawyer firms and the different departments for the successful completion of the
foreclosure of a delinquent borrower’s property.
• Report the sales’ results after foreclosure to the US government agencies like FHA, FNMA, VA and the
client.
• Inform the client about the status of each case through the on-time completion of various checklists
assigned by the client.
• Maintain various reports for the purpose of internal and external audits.
• Analyzing the quality of the work done by the peers and reports the same to the management.
• Handling client mails
Achievements and awards
• SuperSalesAchieverAwardfromDamas Jewelleryforthe fourthquarterof 2012.
• Retail salesexcellenceawardforthe monthFebruary2013.
• Bravo ChampionAwardfromSutherlandGlobal ServicesLtd.
• Bestperformerof the year2010 of McAfee CustomerService,Cochin
• Eight-Time “Employee of the Week”inthe year2010 of McAfee CS,Cochin
• Firstprize inintercollegiatequizcompetitionsinCoimbatore,2006& 2007
• Won several prizesinliterarycompetitionsheldatCoimbatore,India.
• ParticipatedandWonprizesinliteraryandcultural competitionsin school andcollege
Academic Qualifications
• Secured68 %in B.Sc.BiotechnologyfromBharathiarUniversity
• Secured74 %in 12th
Grade ExaminationconductedbyCentral Boardof SecondaryEducation,India
• Secured70 %in 10th
Grade ExaminationconductedbyCentral Boardof SecondaryEducation,India
Strengths
• More than 4 years of International customer service or call centre experience
• Customer service oriented with excellent management and interpersonal skills.
• Possess excellent analytical, logical and telephonic etiquettes
• Good inMS office toolslike,Excel (VlookUp,HlookUp, PivotTable,Macrosetc),outlookandword.
• Typingspeedof 48+ wpmwithgreat accuracy

4. • Quicklearnerandimplementthe learnedthingsonthe processforbetterproductivityandquality.
• Patientandadaptabilitytocope upwithpeople andkeentolearnnew things
Personal Profile
Father’sName M.K Mohanan
Date of birth 30th Dec 1986
Sex Male
Marital Status Single
PermanentAddress Mayur House, Tampankadavu.P.O,TalikulamThrissur,Kerala,680569
Languages Known English,Malayalam, Tamil andHindi
Passport Details
PassportNumber H 7379405
Date of Issue 23 – 07 – 2010
Date of Expiry 22 – 07 – 2020
Place of issue Cochin
Reference:Reference will be providedonrequest.
Declaration:
I herebydeclare thatall myabove saiddetailsare true to the bestof myknowledge andbelief.
Place:AbuDhabi
Date: (Jithin.M.M)